CX transformation

with structure

and strategy

CX transformation

with structure

and strategy

With CX-Heroes, we are united by a common mission: to make customer experience management measurable, effective and tangible in everyday life. CX-Heroes focuses on sustainably strengthening employees and companies in the area of customer experience. The program specifically prepares them for the effective and future-oriented implementation of CX measures.

CX TRANSFORMATION WITH STRUCTURE AND STRATEGY

Many companies diligently collect CX data – whether NPS, CES or CSAT – but it often remains meaningless. CX-Heroes helps to change exactly that: they support companies in anchoring customer experience deep within the organisation – through targeted coaching, tailored training and intensive personal support for CX teams and CXOs. The focus is on changing beliefs and behaviour in the company through a 4-pillar strategy. CX-Heroes helps to develop concrete measures from CX data and make employees ready for the experience economy.

BENEFITS AT A GLANCE

Enabling targeted CX skill development
Through personalised coaching and practical training, specialists and managers develop the expertise they need to create a sustainable customer experience.
Creating targeted brand experiences
In coaching sessions and workshops, CX Heroes help to make the brand consistent and tangible at all touchpoints.
Behaviour change through understanding customer needs
Our experts help to correctly interpret customer behaviour and derive targeted improvements to services and processes.
Initiating and supporting cultural change
Managers and teams are empowered to firmly anchor customer-centred thinking into their daily work through continuous training and intensive coaching.

EMPOWER YOUR SUCCESS WITH THE CX-HEROES CAMPUS

The CX-Heroes Campus is one of the leading providers of training and further education in the field of customer experience. Nine experienced CX experts, including us from SKOPOS CONNECT, share practical knowledge – in courses, coaching sessions and an active community.

Participants are given access to toolkits, live coaching sessions every two weeks and a structured learning path. The aim is to enable specialists and managers to anchor customer experience management sustainably and independently in their companies.

Whether certified CX manager or professional practitioner for AI-supported design sprints – the campus offers practice-oriented training that deepens knowledge, closes gaps and creates implementation expertise.

We have the opportunity to offer 10x 3-month access for only 150.- instead of 288.- Euro. Secure your access with the code SKHEROES!