A partnership

for authentic

customer centricity

A partnership

for authentic

customer centricity

With Connected Journeys and Josef Loewe, we have a partnership of equals with a common goal: to support companies in establishing strategic, data-based customer journey management.

A strong partner for your Customer Journey Management

Connected Journeys has extensive experience of establishing collaborative, customer-centric working methods. The company supports companies in transitioning from isolated journey mapping to an overarching management approach that breaks down silos and consistently translates customer insights into new offerings.

We work closely with companies that want to strategically develop their customer experience – with a focus on cultural change, cross-departmental collaboration and measurable impact.

Benefits at a glance

Building a customer-centric company culture
Together, we promote a sustainable, customer-focused mindset and way of working throughout the entire company.
Creating a cross-functional understanding of the customer
We connect silos to enable a holistic understanding of the customer journey across departments.
Targeted use of customer insights
Customer insights are systematically translated into specific innovations, services and products.
CX status quo analysis
We identify strengths, weaknesses and potential along existing customer journeys.
Building a journey management framework
Structured approach for effective, scalable journey management in the company.
Tool integration (e.g. Qualtrics)
Connecting existing feedback and insight platforms to support data-driven decisions.
Enablement and anchoring within the organization
Teams are empowered to work independently within the framework of journey management – with clear responsibilities.
Data-driven optimization & prototyping
Customer insights are turned into actionable measures and experiential prototypes to improve journeys.