Your partners 

for successful 

experience management

Your partners

for successful

experience management

At SKOPOS CONNECT we are convinced: Your customer is the key to your success!
Thanks to an agile software, we offer customised community and customer experience solutions with maximum flexibility establishing a direct line to your customers. We focus on personal consulting and full-service support – always aiming for the implementation of professional experience management.

Qualtrics-Logo-Partner

Would you like to establish a professional customer experience management & seek expert advice?

Do you have a specific research question and need fast & effective access to your customers?

Are you planning to team-up with your customers to establish a continuous exchange?

Our clients

“With the Audi innovators circle (AIC), we have created an insight community which enables us to quickly and efficiently incorporate customer feedback into ongoing projects. The AIC has become an indispensable tool for our specialist departments, because we can deliver precisely the results required in the current project phase using a wide range of tailor-made research approaches.”
Audi
Oliver Malms, Customer Insights & Trend Research
“Thanks to our international CX programme, we are constantly learning from our customers’ feedback and – together with SKOPOS CONNECT – we can thus improve the customer journey of pet owners day by day.”
Fressnapf
Maximilian Wittmar, Customer Insights Manager
“The ATOSS Customer Satisfaction Survey provides us with valuable insights across four customer journey touchpoints in six countries. Thanks to the professional consulting and rapid implementation by SKOPOS CONNECT, we benefit from short project duration, are able to feed defined KPIs back into Salesforce in real time and pave the way for further CX establishment within the ATOSS organisation.”
ATOSS
Stefan Koch, Head of Account-based Marketing
“The Mainova Community makes research uncomplicated, fast and authentic. It’s our tool to listen to our customers and their perceptions: that in itself is value creation.”
Mainova
Eckart Strangfeld, Head of Market Research and Data Mining
“Now we’re able to follow our customers’ journey in real-time.”
SEAT
Luis Freile, Customer Care Processes
“Engage – participate – make an impact: that’s why we’ve created ARAG Denkraum – to develop new products and services together with our customers.”
SEAT
Stéphanie Röhrig, Head of International Communication /
Research & Analysis

Your direct contacts

Oliver
Oliver
Customer Experience
+49 241 99000 772
E-MAIL
Niels
Niels
Pop-up Community
+49 241 99000 715
E-MAIL
Martin
Marc
Product Owner CX & Agile Coach
+49 241 99000 741
E-MAIL
Tatjana
Tatjana
Communities
+49 241 99000 774
E-MAIL

Nico
Tobias
Head of Marketing & Sales
+49 241 99000 746
E-MAIL
Stefan
Stefan
Communities & CX
+49 241 99000 777
E-MAIL