SKOPOS CONNECT | Online Communities & CX Research

Your partners

for successful

experience management

Your partners

for successful

experience management

At SKOPOS CONNECT we are convinced: Your customer is the key to your success!
Thanks to an agile software, we offer customised community and customer experience solutions with maximum flexibility establishing a direct line to your customers. We focus on personal consulting and full-service support – always aiming for the implementation of professional experience management.

CUSTOMER
EXPERIENCE

Would you like to establish a professional customer experience management & seek expert advice?

POP-UP
COMMUNITY

Do you have a specific research question and need fast & effective access to your customers?

INSIGHT
COMMUNITY

Are you planning to team-up with your customers to establish a continuous exchange?

Our clients

PORSCHE

PORSCHE

Audi

Audi

LIEBHERR

LIEBHERR

NEW WORK SE

NEW WORK SE

eon

eon

VIESSMANN

VIESSMANN

ARAG

ARAG

Nürnberger

Nürnberger

Miele

Miele

Deutsche Bahn

Deutsche Bahn

air-up

air-up

GLS

GLS

FRESSNAPF

FRESSNAPF

REWE GROUP

REWE GROUP

SENNHEISER

SENNHEISER

mainova

mainova

CSS

CSS

“With the Audi innovators circle (AIC), we have created an insight community which enables us to quickly and efficiently incorporate customer feedback into ongoing projects. The AIC has become an indispensable tool for our specialist departments, because we can deliver precisely the results required in the current project phase using a wide range of tailor-made research approaches.”

Audi

Oliver Malms, Customer Insights & Trend Research

“Thanks to our international CX programme, we are constantly learning from our customers’ feedback and – together with SKOPOS CONNECT – we can thus improve the customer journey of pet owners day by day.”

Fressnapf

Maximilian Wittmar, Customer Insights Manager

“The ATOSS Customer Satisfaction Survey provides us with valuable insights across four customer journey touchpoints in six countries. Thanks to the professional consulting and rapid implementation by SKOPOS CONNECT, we benefit from short project duration, are able to feed defined KPIs back into Salesforce in real time and pave the way for further CX establishment within the ATOSS organisation.”

ATOSS

Stefan Koch, Head of Account-based Marketing

“The Mainova Community makes research uncomplicated, fast and authentic. It’s our tool to listen to our customers and their perceptions: that in itself is value creation.”

Mainova

Eckart Strangfeld, Head of Market Research and Data Mining

“Now we’re able to follow our customers’ journey in real-time.”

SEAT

Luis Freile, Customer Care Processes

“Engage – participate – make an impact: that’s why we’ve created ARAG Denkraum – to develop new products and services together with our customers.”

SEAT

Stéphanie Röhrig, Head of International Communication /
Research & Analysis

NEWS

4 TYPES OF COMMUNITIES

COMMUNITY RESEARCH
INTEGRATED INTO
QUALTRICS

Spice up your XM
with Communities

Your direct contacts

Oliver

Oliver
Customer Experience
+49 241 99000 772
E-MAIL

Niels

Niels
Pop-up Community
+49 241 99000 715
E-MAIL

Martin

Christoph
Customer Experience
+49 241 99000 736
E-MAIL

Tatjana

Tatjana
Communities
+49 241 99000 774
E-MAIL

Nico

Nico
Consultant Communities & CX
+49 241 99000 742
E-MAIL

Stefan

Stefan
Communities & CX
+49 241 99000 777
E-MAIL

SKOPOS GROUP

SKOPOS GROUP comprises six specialised units drawing on 25 years of experience.

MARKET
RESEARCH

UX RESEARCH &
USABILITY

MYSTERY
RESEARCH

HR SURVEY &
FOLLOW UP

DATA SCIENCE &
ANALYTICS

SKOPOS GROUP

SKOPOS GROUP comprises six specialised units drawing on 25 years of experience.

You’re looking for the classics? SKOPOS RESEARCH offers market research expertise

MARKET RESEARCH

You’re user-focussed? Then you should speak to SKOPOS NOVA

UX RESEARCH & USABILITY

We test your touchpoints! SKOPOS NEXT is the mystery expert

MYSTERY RESEARCH

You’re looking for internal feedback? SKOPOS VIEW has the professional know-how

HR SURVEY & FOLLOW UP

You want faster decisions due to data-based processes? SKOPOS ELEMENTS will advise you!

DATA SCIENCE & ANALYTICS

Connect Office

SKOPOS CONNECT GmbH

Oppenhoffallee 106, 52066 Aachen
info@skopos-connect.de
+49 241 99000 770

Intrigued? We’re happy to advise you!

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