{"id":9797,"date":"2025-05-20T08:40:42","date_gmt":"2025-05-20T06:40:42","guid":{"rendered":"https:\/\/www.skopos-connect.de\/?page_id=9797"},"modified":"2025-05-30T14:20:43","modified_gmt":"2025-05-30T12:20:43","slug":"connected-journeys","status":"publish","type":"page","link":"https:\/\/www.skopos-connect.de\/en\/connected-journeys","title":{"rendered":"Connected Journeys"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-dg8oxi-7db9cace975388695ab3d98df8279e6e\">\n.avia-section.av-dg8oxi-7db9cace975388695ab3d98df8279e6e{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/05\/Connect-x-Connected-Journeys.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-dg8oxi-7db9cace975388695ab3d98df8279e6e main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  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itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">A partnership<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-d0n4vq-51b5806db9a086f8ddba115daa2a83ae\">\n#top .hr.hr-invisible.av-d0n4vq-51b5806db9a086f8ddba115daa2a83ae{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-d0n4vq-51b5806db9a086f8ddba115daa2a83ae hr-invisible  avia-builder-el-3  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3jjv4va-921e1d4f6dd797c8bfb2d5b4cd3cf82c\">\n#top .av_textblock_section.av-3jjv4va-921e1d4f6dd797c8bfb2d5b4cd3cf82c .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-3jjv4va-921e1d4f6dd797c8bfb2d5b4cd3cf82c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">for authentic<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ifeavq-60f396755909fb2efbcb0d5ed1ffea0e\">\n#top .hr.hr-invisible.av-3ifeavq-60f396755909fb2efbcb0d5ed1ffea0e{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-3ifeavq-60f396755909fb2efbcb0d5ed1ffea0e hr-invisible  avia-builder-el-5  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ck0a8m-5b62469b78f9b7efefe6f2c52ece952e\">\n#top .av_textblock_section.av-ck0a8m-5b62469b78f9b7efefe6f2c52ece952e .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-ck0a8m-5b62469b78f9b7efefe6f2c52ece952e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">customer centricity<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3fc9yja-1ee3efabf4948f9adee07cf19ccf7b68\">\n.avia-section.av-3fc9yja-1ee3efabf4948f9adee07cf19ccf7b68{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/05\/Connected-Journeys-x-CONNECT-1.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-3fc9yja-1ee3efabf4948f9adee07cf19ccf7b68 main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_one_full  av-desktop-hide av-medium-hide avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-35 av-height-percent  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='35' data-av_min_height_opt='percent'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9797'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2\">\n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 100px;\n}\n.avia_transform .flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 50px;\n}\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 10px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 10px;\n}\n}\n<\/style>\n<div  class='flex_column av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2 av_one_full  avia-builder-el-8  avia-builder-el-no-sibling  first flex_column_div av-animated-generic zoom-in  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ciuc7a-d6867cd4b99e575c4392edb6838ab247\">\n#top .av_textblock_section.av-3ciuc7a-d6867cd4b99e575c4392edb6838ab247 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-3ciuc7a-d6867cd4b99e575c4392edb6838ab247 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">A partnership<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3aezpqe-edb16a7e8335d97482065926b48ad169\">\n#top .hr.hr-invisible.av-3aezpqe-edb16a7e8335d97482065926b48ad169{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-3aezpqe-edb16a7e8335d97482065926b48ad169 hr-invisible  avia-builder-el-10  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-396sphy-56a508f1181376f38bdd4c26ffcf8d1e\">\n#top .av_textblock_section.av-396sphy-56a508f1181376f38bdd4c26ffcf8d1e .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-396sphy-56a508f1181376f38bdd4c26ffcf8d1e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">for authentic<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-36p4tsm-12d64475d29eb0842ce7a10fba23ad56\">\n#top .hr.hr-invisible.av-36p4tsm-12d64475d29eb0842ce7a10fba23ad56{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-36p4tsm-12d64475d29eb0842ce7a10fba23ad56 hr-invisible  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-34zyjdy-03540d4a9bb684a7460d4ea82d74e346\">\n#top .av_textblock_section.av-34zyjdy-03540d4a9bb684a7460d4ea82d74e346 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-34zyjdy-03540d4a9bb684a7460d4ea82d74e346 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">customer centricity<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9797'><div class='entry-content-wrapper clearfix'><div  class='flex_column av-33umeuu-35284abc3f350c607af055e995e6f4f8 av_one_full  avia-builder-el-14  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-326f9vq-210b08e90862e89d9445749dd19a4bac '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">With <a href=\"https:\/\/www.connected-journeys.de\/\"><strong>Connected Journeys<\/strong><\/a> and Josef Loewe<span class=\"TextRun SCXW256561426 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256561426 BCX8\">, we have a partnership of equals with a common goal: to support companies in <\/span><span class=\"NormalTextRun SCXW256561426 BCX8\">establishing<\/span><span class=\"NormalTextRun SCXW256561426 BCX8\"> strategic, data-based customer journey management.<\/span><\/span><span class=\"EOP SCXW256561426 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-31395zq-d1e84c887f49fc6443b87a05d927c88f\">\n.avia_transform .flex_column.av-31395zq-d1e84c887f49fc6443b87a05d927c88f{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-31395zq-d1e84c887f49fc6443b87a05d927c88f av_one_full  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-2ycb4yu-618ab86a04eefe19997b30bf75ec2f46 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">A strong partner for your Customer Journey Management<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2x5acsm-a1fc00d6960c42d85c052d7540a1b62d\">\n#top .hr.av-2x5acsm-a1fc00d6960c42d85c052d7540a1b62d{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-2x5acsm-a1fc00d6960c42d85c052d7540a1b62d .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-2x5acsm-a1fc00d6960c42d85c052d7540a1b62d hr-custom  avia-builder-el-18  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-2w6aa52-668ae215723be588d19c448f6543769d av_one_full  avia-builder-el-19  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-2tnb8wm-19bccef886705c2218c3fecf15d1edd7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Connected Journeys has extensive experience of establishing collaborative, customer-centric working methods. The company supports companies in transitioning from isolated journey mapping to an overarching management approach that breaks down silos and consistently translates customer insights into new offerings.<\/p>\n<p style=\"text-align: center;\">We work closely with companies that want to strategically develop their customer experience &#8211; with a focus on cultural change, cross-departmental collaboration and measurable impact.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2rewnnq-89b77bba6ffd4946fc05339d3589aef2\">\n#top .hr.hr-invisible.av-2rewnnq-89b77bba6ffd4946fc05339d3589aef2{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-2rewnnq-89b77bba6ffd4946fc05339d3589aef2 hr-invisible  avia-builder-el-21  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-25547ae-757dcdfae41b298a357bbaa0949eee8e\">\n.avia_transform .flex_column.av-25547ae-757dcdfae41b298a357bbaa0949eee8e{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-25547ae-757dcdfae41b298a357bbaa0949eee8e av_one_full  avia-builder-el-22  el_after_av_one_full  el_before_av_hr  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-22zepeu-4cc6347c7123d9bc80a7280645f2e1b2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Benefits at a glance<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7dcodi-3510f2eef27e8b98889b76697c86530c\">\n#top .hr.av-7dcodi-3510f2eef27e8b98889b76697c86530c{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-7dcodi-3510f2eef27e8b98889b76697c86530c 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.avia-icongrid-flipback{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupun3i-17f09f15381318b78c03bcff73556021 .avia-icongrid-content .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupun3i-17f09f15381318b78c03bcff73556021 .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupv2aw-90bc9e9bcebef324b347627b38de04d1 .avia-icongrid-front{\nbackground:unset;\nbackground-color:#ff9e1a;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupv2aw-90bc9e9bcebef324b347627b38de04d1 .icongrid_title{\ncolor:#ffffff;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupv2aw-90bc9e9bcebef324b347627b38de04d1 .avia-icongrid-content{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupv2aw-90bc9e9bcebef324b347627b38de04d1 .avia-icongrid-flipback{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupv2aw-90bc9e9bcebef324b347627b38de04d1 .avia-icongrid-content .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupv2aw-90bc9e9bcebef324b347627b38de04d1 .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-6aaf3e5acb726c92e21db22d7a6ef79d .avia-icongrid-front{\nbackground:unset;\nbackground-color:#ff9e1a;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-6aaf3e5acb726c92e21db22d7a6ef79d .icongrid_title{\ncolor:#ffffff;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-6aaf3e5acb726c92e21db22d7a6ef79d .avia-icongrid-content{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-6aaf3e5acb726c92e21db22d7a6ef79d .avia-icongrid-flipback{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-6aaf3e5acb726c92e21db22d7a6ef79d .avia-icongrid-content .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-6aaf3e5acb726c92e21db22d7a6ef79d .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-4-1d4b5e8dc80b0e54e4fb7665722e9408 .avia-icongrid-front{\nbackground:unset;\nbackground-color:#ff9e1a;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-4-1d4b5e8dc80b0e54e4fb7665722e9408 .icongrid_title{\ncolor:#ffffff;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-4-1d4b5e8dc80b0e54e4fb7665722e9408 .avia-icongrid-content{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-4-1d4b5e8dc80b0e54e4fb7665722e9408 .avia-icongrid-flipback{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-4-1d4b5e8dc80b0e54e4fb7665722e9408 .avia-icongrid-content .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-4-1d4b5e8dc80b0e54e4fb7665722e9408 .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-3-e909bd113e402dbddfccf6b70c8f4f46 .avia-icongrid-front{\nbackground:unset;\nbackground-color:#ff9e1a;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-3-e909bd113e402dbddfccf6b70c8f4f46 .icongrid_title{\ncolor:#ffffff;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-3-e909bd113e402dbddfccf6b70c8f4f46 .avia-icongrid-content{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-3-e909bd113e402dbddfccf6b70c8f4f46 .avia-icongrid-flipback{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-3-e909bd113e402dbddfccf6b70c8f4f46 .avia-icongrid-content .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-3-e909bd113e402dbddfccf6b70c8f4f46 .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-2-070fd966faf674363fe4a42900327f23 .avia-icongrid-front{\nbackground:unset;\nbackground-color:#ff9e1a;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-2-070fd966faf674363fe4a42900327f23 .icongrid_title{\ncolor:#ffffff;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-2-070fd966faf674363fe4a42900327f23 .avia-icongrid-content{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-2-070fd966faf674363fe4a42900327f23 .avia-icongrid-flipback{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-2-070fd966faf674363fe4a42900327f23 .avia-icongrid-content .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-2-070fd966faf674363fe4a42900327f23 .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-1-14166f3caac425817b2387dc72624ef0 .avia-icongrid-front{\nbackground:unset;\nbackground-color:#ff9e1a;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-1-14166f3caac425817b2387dc72624ef0 .icongrid_title{\ncolor:#ffffff;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-1-14166f3caac425817b2387dc72624ef0 .avia-icongrid-content{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-1-14166f3caac425817b2387dc72624ef0 .avia-icongrid-flipback{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-1-14166f3caac425817b2387dc72624ef0 .avia-icongrid-content .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-maupvfcb-1-14166f3caac425817b2387dc72624ef0 .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n<\/style>\n<div  class='avia-icon-grid-container av-maupvfyp-df7a812a0433681c8c4f44b77e69f3a8  avia-builder-el-27  el_before_av_hr  avia-builder-el-first ' data-min-height=\"200\"><ul id='avia-icongrid-69e31b1216ac8' class='avia-icongrid clearfix avia_animate_when_almost_visible avia-icongrid-flipbox avia_flip_force_close avia-icongrid-numrow-3 avia-cell-space-between av-flex-cells av-break-767 av-can-break-50'>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-1 av-first-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-maupu5cy-3edaabc832cef34664fa393840489812'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Building a customer-centric company culture\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Building a customer-centric company culture<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW219269191 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW219269191 BCX8\">Together, we promote a sustainable, customer-focused mindset and way of working throughout the entire company.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-2 av-first-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-maupun3i-17f09f15381318b78c03bcff73556021'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Creating a cross-functional understanding of the customer\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Creating a cross-functional understanding of the customer<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW206902818 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW206902818 BCX8\">We connect silos to enable a holistic understanding of the customer journey across departments.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-3 av-first-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-maupv2aw-90bc9e9bcebef324b347627b38de04d1'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Targeted use of customer insights\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Targeted use of customer insights<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW188923843 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW188923843 BCX8\">Customer insights are systematically translated into specific innovations, <\/span><span class=\"NormalTextRun SCXW188923843 BCX8\">services<\/span><span class=\"NormalTextRun SCXW188923843 BCX8\"> and products.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-maupvfcb-6aaf3e5acb726c92e21db22d7a6ef79d'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: CX status quo analysis\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >CX status quo analysis<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW16549838 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW16549838 BCX8\">We <\/span><span class=\"NormalTextRun SCXW16549838 BCX8\">identify<\/span><span class=\"NormalTextRun SCXW16549838 BCX8\"> strengths, <\/span><span class=\"NormalTextRun SCXW16549838 BCX8\">weaknesses<\/span><span class=\"NormalTextRun SCXW16549838 BCX8\"> and potential along existing customer journeys.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-2 av-next-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-maupvfcb-4-1d4b5e8dc80b0e54e4fb7665722e9408'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Building a journey management framework\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Building a journey management framework<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW196980639 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW196980639 BCX8\">Structured approach for effective, scalable journey management in the company.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-3 av-next-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-maupvfcb-3-e909bd113e402dbddfccf6b70c8f4f46'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Tool integration (e.g. Qualtrics) \"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Tool integration (e.g. Qualtrics) <\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW171039557 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW171039557 BCX8\">Connecting existing feedback and insight platforms to support data-driven decisions.<\/span><\/span><span class=\"EOP SCXW171039557 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-3 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-maupvfcb-2-070fd966faf674363fe4a42900327f23'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Enablement and anchoring within the organization \"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Enablement and anchoring within the organization <\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW83718383 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW83718383 BCX8\">Teams are empowered to work independently within the framework of journey management \u2013 with clear responsibilities.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-3 av-cell-2 av-next-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-maupvfcb-1-14166f3caac425817b2387dc72624ef0'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Data-driven optimization &amp; prototyping \"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Data-driven optimization &amp; prototyping <\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW55772750 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW55772750 BCX8\">Customer insights are turned into actionable measures and experiential prototypes to improve journeys.<\/span><\/span><span class=\"EOP SCXW55772750 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<\/ul><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" 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el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hg5l9y-e246e449fbc7a369625c0634feec4057\">\n.avia_transform .flex_column.av-hg5l9y-e246e449fbc7a369625c0634feec4057{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-hg5l9y-e246e449fbc7a369625c0634feec4057 av_one_half  avia-builder-el-33  el_after_av_one_full  el_before_av_one_half  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fhsl06-3c859cedc945dbc916bc0d9d8e468433\">\n.avia-image-container.av-fhsl06-3c859cedc945dbc916bc0d9d8e468433 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-fhsl06-3c859cedc945dbc916bc0d9d8e468433 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  id=\"bildsma\"  class='avia-image-container av-fhsl06-3c859cedc945dbc916bc0d9d8e468433 av-styling-circle avia-align-center  avia-builder-el-34  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6817 avia-img-lazy-loading-not-6817 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png\" alt='Oliver' title='Oliver'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-180x180.png 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-dhzx5y-296b5ddc16e5fbc6b0625b37db261cf1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"ls-wrapper ls-in-out\" data-slide-index=\"1\">\n<div class=\"ls-html-layer ls-layer\" style=\"text-align: center;\" data-ls=\"durationin:500;transitionout:false;position:relative;\" data-ls-slidein=\"1\" data-ls-slideout=\"1\" data-ls-active=\"\">Oliver<br \/>\nManaging Director<\/div>\n<\/div>\n<div class=\"ls-wrapper ls-in-out\" data-slide-index=\"1\"><\/div>\n<\/div><\/section><\/p><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6z3zl2-8e235d30aff644df08b7667e1b06e785\">\n.avia_transform .flex_column.av-6z3zl2-8e235d30aff644df08b7667e1b06e785{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-6z3zl2-8e235d30aff644df08b7667e1b06e785 av_one_half  avia-builder-el-36  el_after_av_one_half  el_before_av_hr  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5khpqe-45e429aa2861d0a19145222f8511ab1c\">\n.avia-image-container.av-5khpqe-45e429aa2861d0a19145222f8511ab1c img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-5khpqe-45e429aa2861d0a19145222f8511ab1c .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  id=\"bildsma\"  class='avia-image-container av-5khpqe-45e429aa2861d0a19145222f8511ab1c av-styling-circle avia-align-center  avia-builder-el-37  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6537 avia-img-lazy-loading-not-6537 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg\" alt='Tobias' title='Tobias'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-3qybgm-bc7163e116a0028195cccdb483212de7 '   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class=\"hr-inner-style\"><\/span><\/span><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":9786,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9797","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Connected Journeys + SKOPOS CONNECT | Customer centricity<\/title>\n<meta name=\"description\" content=\"Together with Connected Journeys for customer centricity in practice \u2713Bring CX to life\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.skopos-connect.de\/en\/connected-journeys\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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