{"id":9794,"date":"2025-05-20T08:44:01","date_gmt":"2025-05-20T06:44:01","guid":{"rendered":"https:\/\/www.skopos-connect.de\/?page_id=9794"},"modified":"2025-10-20T12:21:46","modified_gmt":"2025-10-20T10:21:46","slug":"cx-heroes","status":"publish","type":"page","link":"https:\/\/www.skopos-connect.de\/en\/cx-heroes","title":{"rendered":"CX-Heroes"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-dg8oxi-9bc69591b7553fe84ace650cfd7010f2\">\n.avia-section.av-dg8oxi-9bc69591b7553fe84ace650cfd7010f2{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/05\/Connect-x-CX-Heroes.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-dg8oxi-9bc69591b7553fe84ace650cfd7010f2 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  av-small-hide av-mini-hide avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-70 av-height-percent  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='70' data-av_min_height_opt='percent'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9794'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3oxgfxi-2bce51b4b541f8aebdf18a115dcd7268\">\n.flex_column.av-3oxgfxi-2bce51b4b541f8aebdf18a115dcd7268{\npadding:0 0 0 100px;\n}\n.avia_transform .flex_column.av-3oxgfxi-2bce51b4b541f8aebdf18a115dcd7268{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-3oxgfxi-2bce51b4b541f8aebdf18a115dcd7268{\npadding:0 0 0 50px;\n}\n}\n\n@media only screen and (min-width: 768px) and 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itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">CX transformation<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-d0n4vq-51b5806db9a086f8ddba115daa2a83ae\">\n#top .hr.hr-invisible.av-d0n4vq-51b5806db9a086f8ddba115daa2a83ae{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-d0n4vq-51b5806db9a086f8ddba115daa2a83ae hr-invisible  avia-builder-el-3  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3jjv4va-921e1d4f6dd797c8bfb2d5b4cd3cf82c\">\n#top .av_textblock_section.av-3jjv4va-921e1d4f6dd797c8bfb2d5b4cd3cf82c .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-3jjv4va-921e1d4f6dd797c8bfb2d5b4cd3cf82c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">with structure<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ifeavq-60f396755909fb2efbcb0d5ed1ffea0e\">\n#top .hr.hr-invisible.av-3ifeavq-60f396755909fb2efbcb0d5ed1ffea0e{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-3ifeavq-60f396755909fb2efbcb0d5ed1ffea0e hr-invisible  avia-builder-el-5  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ck0a8m-5b62469b78f9b7efefe6f2c52ece952e\">\n#top .av_textblock_section.av-ck0a8m-5b62469b78f9b7efefe6f2c52ece952e .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-ck0a8m-5b62469b78f9b7efefe6f2c52ece952e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">and strategy<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3fc9yja-0914e2ddceb13dff34c429de7ec38ce1\">\n.avia-section.av-3fc9yja-0914e2ddceb13dff34c429de7ec38ce1{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/05\/CX-Heroes-x-CONNECT-1.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-3fc9yja-0914e2ddceb13dff34c429de7ec38ce1 main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_one_full  av-desktop-hide av-medium-hide avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-35 av-height-percent  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='35' data-av_min_height_opt='percent'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9794'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2\">\n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 100px;\n}\n.avia_transform .flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 50px;\n}\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 10px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2{\npadding:0 0 0 10px;\n}\n}\n<\/style>\n<div  class='flex_column av-3e2v886-49478b73fe9f6015b0d87f9aa38a8cf2 av_one_full  avia-builder-el-8  avia-builder-el-no-sibling  first flex_column_div av-animated-generic zoom-in  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ciuc7a-d6867cd4b99e575c4392edb6838ab247\">\n#top .av_textblock_section.av-3ciuc7a-d6867cd4b99e575c4392edb6838ab247 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-3ciuc7a-d6867cd4b99e575c4392edb6838ab247 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">CX transformation<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3aezpqe-edb16a7e8335d97482065926b48ad169\">\n#top .hr.hr-invisible.av-3aezpqe-edb16a7e8335d97482065926b48ad169{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-3aezpqe-edb16a7e8335d97482065926b48ad169 hr-invisible  avia-builder-el-10  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-396sphy-56a508f1181376f38bdd4c26ffcf8d1e\">\n#top .av_textblock_section.av-396sphy-56a508f1181376f38bdd4c26ffcf8d1e .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-396sphy-56a508f1181376f38bdd4c26ffcf8d1e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">with structure<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-36p4tsm-12d64475d29eb0842ce7a10fba23ad56\">\n#top .hr.hr-invisible.av-36p4tsm-12d64475d29eb0842ce7a10fba23ad56{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-36p4tsm-12d64475d29eb0842ce7a10fba23ad56 hr-invisible  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-34zyjdy-03540d4a9bb684a7460d4ea82d74e346\">\n#top .av_textblock_section.av-34zyjdy-03540d4a9bb684a7460d4ea82d74e346 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-34zyjdy-03540d4a9bb684a7460d4ea82d74e346 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">and strategy<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9794'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-33umeuu-35284abc3f350c607af055e995e6f4f8 av_one_full  avia-builder-el-14  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-326f9vq-210b08e90862e89d9445749dd19a4bac '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">With <a href=\"https:\/\/cx-heroes.com\/\"><strong>CX-Heroes<\/strong><\/a>, we are united by a common mission: to make customer experience management measurable, effective and tangible in everyday life. CX-Heroes focuses on sustainably strengthening employees and companies in the area of customer experience. The program specifically prepares them for the effective and future-oriented implementation of CX measures.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-31395zq-d1e84c887f49fc6443b87a05d927c88f\">\n.avia_transform .flex_column.av-31395zq-d1e84c887f49fc6443b87a05d927c88f{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-31395zq-d1e84c887f49fc6443b87a05d927c88f av_one_full  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-2ycb4yu-618ab86a04eefe19997b30bf75ec2f46 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">CX TRANSFORMATION WITH STRUCTURE AND STRATEGY<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2x5acsm-a1fc00d6960c42d85c052d7540a1b62d\">\n#top .hr.av-2x5acsm-a1fc00d6960c42d85c052d7540a1b62d{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-2x5acsm-a1fc00d6960c42d85c052d7540a1b62d .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-2x5acsm-a1fc00d6960c42d85c052d7540a1b62d hr-custom  avia-builder-el-18  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-2w6aa52-668ae215723be588d19c448f6543769d av_one_full  avia-builder-el-19  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-2tnb8wm-19bccef886705c2218c3fecf15d1edd7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Many companies diligently collect CX data &#8211; whether NPS, CES or CSAT &#8211; but it often remains meaningless. CX-Heroes helps to change exactly that: they support companies in anchoring customer experience deep within the organisation &#8211; through targeted coaching, tailored training and intensive personal support for CX teams and CXOs. The focus is on changing beliefs and behaviour in the company through a 4-pillar strategy. CX-Heroes helps to develop concrete measures from CX data and make employees ready for the experience economy.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2rewnnq-89b77bba6ffd4946fc05339d3589aef2\">\n#top .hr.hr-invisible.av-2rewnnq-89b77bba6ffd4946fc05339d3589aef2{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-2rewnnq-89b77bba6ffd4946fc05339d3589aef2 hr-invisible  avia-builder-el-21  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-25547ae-757dcdfae41b298a357bbaa0949eee8e\">\n.avia_transform .flex_column.av-25547ae-757dcdfae41b298a357bbaa0949eee8e{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-25547ae-757dcdfae41b298a357bbaa0949eee8e av_one_full  avia-builder-el-22  el_after_av_one_full  el_before_av_hr  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-22zepeu-4cc6347c7123d9bc80a7280645f2e1b2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">BENEFITS AT A GLANCE<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7dcodi-3510f2eef27e8b98889b76697c86530c\">\n#top .hr.av-7dcodi-3510f2eef27e8b98889b76697c86530c{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-7dcodi-3510f2eef27e8b98889b76697c86530c .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-7dcodi-3510f2eef27e8b98889b76697c86530c hr-custom  avia-builder-el-24  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1x4q1km-e1386b1de9f5a9e4fb42fd060cbb923b\">\n#top .hr.hr-invisible.av-1x4q1km-e1386b1de9f5a9e4fb42fd060cbb923b{\nheight:80px;\n}\n<\/style>\n<div  class='hr av-1x4q1km-e1386b1de9f5a9e4fb42fd060cbb923b hr-invisible  avia-builder-el-25  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-2p8akm-f7fba73f946b33130a13f2d60484edca av_one_full  avia-builder-el-26  el_after_av_hr  el_before_av_one_full  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-maupvfyp-a537d9bf5fc912325a445cdcf6bbdab7\">\n.avia-icon-grid-container.av-maupvfyp-a537d9bf5fc912325a445cdcf6bbdab7 .avia-icongrid{\njustify-content:space-between;\nrow-gap:30px;\n}\n.avia-icon-grid-container.av-maupvfyp-a537d9bf5fc912325a445cdcf6bbdab7 li.av-icon-cell-item{\nflex-basis:calc(50% - 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.avia-icongrid-text{\ncolor:#020202;\n}\n<\/style>\n<div  class='avia-icon-grid-container av-maupvfyp-a537d9bf5fc912325a445cdcf6bbdab7  avia-builder-el-27  el_before_av_hr  avia-builder-el-first ' data-min-height=\"200\"><ul id='avia-icongrid-69e302cc39300' class='avia-icongrid clearfix avia_animate_when_almost_visible avia-icongrid-flipbox avia_flip_force_close avia-icongrid-numrow-2 avia-cell-space-between av-flex-cells av-break-767'>\n<li class='av-icon-cell-item av-row-with-2-cells av-row-nr-1 av-cell-1 av-first-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-maupu5cy-e24e91a4c67257ec2a626f1c625ddb00'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Enabling targeted CX skill development\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Enabling targeted CX skill development<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW68586846 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW68586846 BCX8\">Through personalised coaching and practical training, specialists and managers develop the <\/span><span class=\"NormalTextRun SCXW68586846 BCX8\">expertise<\/span><span class=\"NormalTextRun SCXW68586846 BCX8\"> they need to create a sustainable customer experience.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-2-cells av-row-nr-1 av-cell-2 av-first-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-maupun3i-440019c2ec1cd5ac1b25db298157fab7'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Creating targeted brand experiences\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Creating targeted brand experiences<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW100228691 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW100228691 BCX8\">In coaching sessions and workshops, CX Heroes help to make the brand consistent and tangible at all touchpoints.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-2-cells av-row-nr-2 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-maupv2aw-14d9da1a1948c455bf152de12c2d209a'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Behaviour change through understanding customer needs\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Behaviour change through understanding customer needs<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW195258761 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW195258761 BCX8\">Our experts help to correctly interpret customer behaviour and derive targeted improvements to services and processes.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-2-cells av-row-nr-2 av-cell-2 av-next-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-maupvfcb-a0a1542c00ece29dcdad1baf1322c4ef'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Initiating and supporting cultural change\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Initiating and supporting cultural change<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p><span class=\"TextRun SCXW39349432 BCX8\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW39349432 BCX8\">Managers and teams are empowered to firmly anchor customer-centred thinking into their daily work through continuous training and intensive coaching.<\/span><\/span><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<\/ul><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2mh21i-f4539f43afbe87d72eeb276f7cf944f6\">\n#top .hr.hr-invisible.av-2mh21i-f4539f43afbe87d72eeb276f7cf944f6{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-2mh21i-f4539f43afbe87d72eeb276f7cf944f6 hr-invisible  avia-builder-el-28  el_after_av_icongrid  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ika3ue-646dc3a892f356ad154e29aab5474ecf\">\n.avia_transform .flex_column.av-2ika3ue-646dc3a892f356ad154e29aab5474ecf{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-2ika3ue-646dc3a892f356ad154e29aab5474ecf av_one_full  avia-builder-el-29  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-2g7nzcm-83a684d160d28b2187a4e7494f874686 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">EMPOWER YOUR SUCCESS WITH THE CX-HEROES CAMPUS<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2eqkrc6-a10c9b00dbd1021757b746f663ed7761\">\n#top .hr.av-2eqkrc6-a10c9b00dbd1021757b746f663ed7761{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-2eqkrc6-a10c9b00dbd1021757b746f663ed7761 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-2eqkrc6-a10c9b00dbd1021757b746f663ed7761 hr-custom  avia-builder-el-31  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-106iura-87ec158b13d9814dd7aa2de272e12d3d av_one_full  avia-builder-el-32  el_after_av_one_full  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-ylrdxy-80938261e017f465ef9559999099443e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">The CX-Heroes Campus is one of the leading providers of training and further education in the field of customer experience. Nine experienced CX experts, including us from SKOPOS CONNECT, share practical knowledge &#8211; in courses, coaching sessions and an active community.<\/p>\n<p style=\"text-align: center;\">Participants are given access to toolkits, live coaching sessions every two weeks and a structured learning path. The aim is to enable specialists and managers to anchor customer experience management sustainably and independently in their companies.<\/p>\n<p style=\"text-align: center;\">Whether certified CX manager or professional practitioner for AI-supported design sprints &#8211; the campus offers practice-oriented training that deepens knowledge, closes gaps and creates implementation expertise.<\/p>\n<p style=\"text-align: center;\">We have the opportunity to offer 3-month access for only 144.- instead of 288.- Euro!<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3b1m6e-6f52d7c6695212b56e1ddff2971db825\">\n#top .hr.hr-invisible.av-3b1m6e-6f52d7c6695212b56e1ddff2971db825{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-3b1m6e-6f52d7c6695212b56e1ddff2971db825 hr-invisible  avia-builder-el-34  el_after_av_one_full  el_before_av_one_third '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<div  class='flex_column av-vddcw6-9cc7ad9361b361e78da11c365994e7f6 av_one_third  avia-builder-el-35  el_after_av_hr  el_before_av_one_third  first flex_column_div  '     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-tiq3fq-984a13624d891d41c772ec8e1842e7b3\">\n.flex_column.av-tiq3fq-984a13624d891d41c772ec8e1842e7b3{\nborder-radius:0 0 0 0;\npadding:0 0 0 0;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.flex_column.av-tiq3fq-984a13624d891d41c772ec8e1842e7b3{\npadding:10px 5px 5px 5px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-tiq3fq-984a13624d891d41c772ec8e1842e7b3{\npadding:10px 5px 5px 5px;\n}\n}\n<\/style>\n<div  class='flex_column av-tiq3fq-984a13624d891d41c772ec8e1842e7b3 av_one_third  avia-builder-el-36  el_after_av_one_third  el_before_av_one_third  Werte_column_spalte_hover flex_column_div av-zero-column-padding avia-link-column av-column-link avia-link-column-hover  '    data-link-column-url=\"https:\/\/www.skopos-view.de\/qualtrics-partner-network\"  data-link-column-target=\"_blank\"   ><a class=\"av-screen-reader-only\" href=https:\/\/www.skopos-view.de\/qualtrics-partner-network  target=\"_blank\"  title=\"SKOPOS VIEW Qualtrics-Partner\" alt=\"SKOPOS VIEW Qualtrics-Partner\">Follow a manual added link<\/a><p><div  class='avia-button-wrap av-rrwv46-a68e3a9a805d8204bbe9fbfd54d73e76-wrap avia-button-center  avia-builder-el-37  el_before_av_hr  avia-builder-el-first '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-rrwv46-a68e3a9a805d8204bbe9fbfd54d73e76\">\n#top #wrap_all .avia-button.av-rrwv46-a68e3a9a805d8204bbe9fbfd54d73e76{\nfont-size:23px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/campus.cx-heroes.com\/courses\/3-monate-skopos?coupon=SkoposHeroes'  class='avia-button av-rrwv46-a68e3a9a805d8204bbe9fbfd54d73e76 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"SIGN UP NOW\"><span class='avia_iconbox_title' >SIGN UP NOW<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-q041xi-d56d21e2bffc050ab1b5780ad0127346\">\n#top .hr.hr-invisible.av-q041xi-d56d21e2bffc050ab1b5780ad0127346{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-q041xi-d56d21e2bffc050ab1b5780ad0127346 hr-invisible  avia-builder-el-38  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-nxaic6-9136f9d4b5f7c9ca49b933b80109da75 av_one_third  avia-builder-el-39  el_after_av_one_third  el_before_av_one_full  flex_column_div  '     ><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mzky2e-fb0153d034287574575773b6f056aed7\">\n.avia_transform .flex_column.av-mzky2e-fb0153d034287574575773b6f056aed7{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-mzky2e-fb0153d034287574575773b6f056aed7 av_one_full  avia-builder-el-40  el_after_av_one_third  el_before_av_one_half  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-l63wo6-5c79135b0fd5a3a64cc766d52171df72 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Your contact<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jlovdy-f46068331fad1293b3110432605ac27e\">\n#top .hr.av-jlovdy-f46068331fad1293b3110432605ac27e{\nmargin-top:20px;\n}\n.hr.av-jlovdy-f46068331fad1293b3110432605ac27e .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-jlovdy-f46068331fad1293b3110432605ac27e hr-custom  avia-builder-el-42  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hg5l9y-e246e449fbc7a369625c0634feec4057\">\n.avia_transform .flex_column.av-hg5l9y-e246e449fbc7a369625c0634feec4057{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-hg5l9y-e246e449fbc7a369625c0634feec4057 av_one_half  avia-builder-el-43  el_after_av_one_full  el_before_av_one_half  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fhsl06-3c859cedc945dbc916bc0d9d8e468433\">\n.avia-image-container.av-fhsl06-3c859cedc945dbc916bc0d9d8e468433 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-fhsl06-3c859cedc945dbc916bc0d9d8e468433 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  id=\"bildsma\"  class='avia-image-container av-fhsl06-3c859cedc945dbc916bc0d9d8e468433 av-styling-circle avia-align-center  avia-builder-el-44  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6817 avia-img-lazy-loading-not-6817 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png\" alt='Oliver' title='Oliver'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-180x180.png 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-dhzx5y-296b5ddc16e5fbc6b0625b37db261cf1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"ls-wrapper ls-in-out\" data-slide-index=\"1\">\n<div class=\"ls-html-layer ls-layer\" style=\"text-align: center;\" data-ls=\"durationin:500;transitionout:false;position:relative;\" data-ls-slidein=\"1\" data-ls-slideout=\"1\" data-ls-active=\"\">Oliver<br \/>\nManaging Director<\/div>\n<\/div>\n<div class=\"ls-wrapper ls-in-out\" data-slide-index=\"1\"><\/div>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6z3zl2-8e235d30aff644df08b7667e1b06e785\">\n.avia_transform .flex_column.av-6z3zl2-8e235d30aff644df08b7667e1b06e785{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-6z3zl2-8e235d30aff644df08b7667e1b06e785 av_one_half  avia-builder-el-46  el_after_av_one_half  el_before_av_hr  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5khpqe-45e429aa2861d0a19145222f8511ab1c\">\n.avia-image-container.av-5khpqe-45e429aa2861d0a19145222f8511ab1c img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-5khpqe-45e429aa2861d0a19145222f8511ab1c .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  id=\"bildsma\"  class='avia-image-container av-5khpqe-45e429aa2861d0a19145222f8511ab1c av-styling-circle avia-align-center  avia-builder-el-47  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6537 avia-img-lazy-loading-not-6537 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg\" alt='Tobias' title='Tobias'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-3qybgm-bc7163e116a0028195cccdb483212de7 '   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