{"id":9335,"date":"2025-01-15T11:19:11","date_gmt":"2025-01-15T10:19:11","guid":{"rendered":"https:\/\/www.skopos-connect.de\/solutions\/cx\/cx-massnahmen"},"modified":"2025-04-08T09:08:15","modified_gmt":"2025-04-08T07:08:15","slug":"cx-measures","status":"publish","type":"page","link":"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\/cx-measures","title":{"rendered":"CX measures"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-175dtgv-e43ec7af9026e531c0f17296f9fe4201\">\n.avia-section.av-175dtgv-e43ec7af9026e531c0f17296f9fe4201{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/01\/Massnahmen.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-175dtgv-e43ec7af9026e531c0f17296f9fe4201 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  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itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">Effective CX measures <\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-buom7un-a651eb84f035999046f03996a6f07982\">\n#top .hr.hr-invisible.av-buom7un-a651eb84f035999046f03996a6f07982{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-buom7un-a651eb84f035999046f03996a6f07982 hr-invisible  avia-builder-el-3  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bsapkz3-1237a9b01810b4219304d8b70d365fa2\">\n#top .av_textblock_section.av-bsapkz3-1237a9b01810b4219304d8b70d365fa2 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-bsapkz3-1237a9b01810b4219304d8b70d365fa2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">for an outstanding <\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bpzzm6n-10a7af60d01164dd7636918cb78f5bb5\">\n#top .hr.hr-invisible.av-bpzzm6n-10a7af60d01164dd7636918cb78f5bb5{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-bpzzm6n-10a7af60d01164dd7636918cb78f5bb5 hr-invisible  avia-builder-el-5  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-boce4j3-32ffdf77b629cc95628adf090f774465\">\n#top .av_textblock_section.av-boce4j3-32ffdf77b629cc95628adf090f774465 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-boce4j3-32ffdf77b629cc95628adf090f774465 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">customer experience<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bmysxjz-6a69ec0a7844969b1bb916ad6e72c7c4\">\n.avia-section.av-bmysxjz-6a69ec0a7844969b1bb916ad6e72c7c4{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/01\/Massnahmen_mo.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-bmysxjz-6a69ec0a7844969b1bb916ad6e72c7c4 main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_one_full  av-desktop-hide av-medium-hide avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-35 av-height-percent  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='35' data-av_min_height_opt='percent'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-blm7ylb-c005bc572646c609fc89ca8a4802455b\">\n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 100px;\n}\n.avia_transform .flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 50px;\n}\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 10px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 10px;\n}\n}\n<\/style>\n<div  class='flex_column av-blm7ylb-c005bc572646c609fc89ca8a4802455b av_one_full  avia-builder-el-8  avia-builder-el-no-sibling  first flex_column_div av-animated-generic zoom-in  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bjhl1lr-7681e76bc7f501abbea265e921c9ba63\">\n#top .av_textblock_section.av-bjhl1lr-7681e76bc7f501abbea265e921c9ba63 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-bjhl1lr-7681e76bc7f501abbea265e921c9ba63 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">Effective CX measures <\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bigutan-63c06a144780b33a170ad028b9e1b964\">\n#top .hr.hr-invisible.av-bigutan-63c06a144780b33a170ad028b9e1b964{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-bigutan-63c06a144780b33a170ad028b9e1b964 hr-invisible  avia-builder-el-10  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-158itn3-b4a2b12520aa377918f9b0d9e5d6a27c\">\n#top .av_textblock_section.av-158itn3-b4a2b12520aa377918f9b0d9e5d6a27c .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-158itn3-b4a2b12520aa377918f9b0d9e5d6a27c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">for an outstanding <\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bepucfz-9fd8c0bb2d844da2780852914033122d\">\n#top .hr.hr-invisible.av-bepucfz-9fd8c0bb2d844da2780852914033122d{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-bepucfz-9fd8c0bb2d844da2780852914033122d hr-invisible  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-14vz7xb-3edd0ef00361b54c3c4a5bf6ef6f8103\">\n#top .av_textblock_section.av-14vz7xb-3edd0ef00361b54c3c4a5bf6ef6f8103 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-14vz7xb-3edd0ef00361b54c3c4a5bf6ef6f8103 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">customer experience<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-bbdbkgf-e4241c85f7c2a954a9141f63c7cdebd4 av_one_full  avia-builder-el-14  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-b9kr3wf-6342a24cce001e7e9ce9c90ad1fb910f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Welcome to SKOPOS CONNECT \u2013 your partner for effective CX measures that will make a difference. Our extensive portfolio includes effective action planning and the implementation of \u201cclose the loop\u201d strategies that enable companies to respond directly to the needs of their customers. We support you in implementing customer-centric innovation management that is tailored to your specific requirements. Together, we define individual measures to further develop your CX initiatives and ensure that your customers are at the center of all activities. Benefit from our expertise and let us work together to take your customers&#8217; experience to a new level!<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b8h2cpr-6c99ae4576716b233b08603e9aae6d21\">\n.avia_transform .flex_column.av-b8h2cpr-6c99ae4576716b233b08603e9aae6d21{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-b8h2cpr-6c99ae4576716b233b08603e9aae6d21 av_one_full  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-b7coir3-2621078e6123666ff18f7e1366625598 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center; letter-spacing: normal !important;\">CX measures<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-143eubj-f311b47fd6b4e14a121301a0fc81914e\">\n#top .hr.av-143eubj-f311b47fd6b4e14a121301a0fc81914e{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-143eubj-f311b47fd6b4e14a121301a0fc81914e .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-143eubj-f311b47fd6b4e14a121301a0fc81914e hr-custom  avia-builder-el-18  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-cgjxzb-aa30e25433dc1c0fc3f4fe0c153e6e1c av_one_full  avia-builder-el-19  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-aoewzb-d6402b1fb670acd8ad9c232f40325926 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Measures in customer experience management are targeted actions and programs that are implemented along the customer journey to achieve the previously defined goals. The focus here is on designing a positive, consistent customer journey that exceeds customer expectations at every touchpoint.<\/p>\n<h3 class=\"newh3\">Key topics:<\/h3>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4mrp2v-dda094108891ce9a54ed880396f45990\">\n#top .flex_column.av-4mrp2v-dda094108891ce9a54ed880396f45990{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-4mrp2v-dda094108891ce9a54ed880396f45990{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-4mrp2v-dda094108891ce9a54ed880396f45990 av_one_full  avia-builder-el-21  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5w4cvjm-91ccf7b853bb926563f874bb5ae1c0ba '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Customer acquisition and retention:<\/strong><br \/>\nWe create experiences that both inspire new customers and retain existing ones over the long term through targeted measures.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8q71w7-2b30fe5187780bbc8b0d45dbcc3032c1\">\n#top .flex_column.av-8q71w7-2b30fe5187780bbc8b0d45dbcc3032c1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-8q71w7-2b30fe5187780bbc8b0d45dbcc3032c1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-8q71w7-2b30fe5187780bbc8b0d45dbcc3032c1 av_one_full  avia-builder-el-23  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5w4ddqd-04e1d4bd911ca7410b6e62693d58e3cd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Customer journey optimization:<\/strong><br \/>\nAnalyzing customer feedback from various touchpoint surveys along the entire customer journey provides the basis for deriving effective measures to continuously optimize the journey and create unique customer experiences.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2a0fef-7ffe5917d807b40abe82a2a3a9f8fd76\">\n#top .flex_column.av-2a0fef-7ffe5917d807b40abe82a2a3a9f8fd76{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-2a0fef-7ffe5917d807b40abe82a2a3a9f8fd76{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-2a0fef-7ffe5917d807b40abe82a2a3a9f8fd76 av_one_full  avia-builder-el-25  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5w4e32b-4116120a8d177166979130e5342cdcc8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Touchpoint management:<\/strong><br \/>\nEach touchpoint is designed with purpose and continuously monitored to ensure that customer interactions are always positive and on-brand.<\/p>\n<\/div><\/section><\/div>\n<div  id=\"cx-measures\"  class='flex_column av-b0m60wv-6750046a5a9825187969627d38686829 av_one_full  avia-builder-el-27  el_after_av_one_full  el_before_av_hr  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ayjo9pb-a645bb8c64e3ac75c4abffe8841087c5\">\n.avia-icon-grid-container.av-ayjo9pb-a645bb8c64e3ac75c4abffe8841087c5 .avia-icongrid{\njustify-content:space-between;\nrow-gap:30px;\n}\n.avia-icon-grid-container.av-ayjo9pb-a645bb8c64e3ac75c4abffe8841087c5 li.av-icon-cell-item{\nflex-basis:calc(33.33% - 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.avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-ax7hnpr-1-1-530734113dc613539795fe05054b1eaf .avia-icongrid-front{\nbackground:unset;\nbackground-color:#177071;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-ax7hnpr-1-1-530734113dc613539795fe05054b1eaf .icongrid_title{\ncolor:#ffffff;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-ax7hnpr-1-1-530734113dc613539795fe05054b1eaf .avia-icongrid-content{\nbackground:unset;\nbackground-color:#8dbdbe;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-ax7hnpr-1-1-530734113dc613539795fe05054b1eaf .avia-icongrid-flipback{\nbackground:unset;\nbackground-color:#8dbdbe;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-ax7hnpr-1-1-530734113dc613539795fe05054b1eaf .avia-icongrid-content .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-ax7hnpr-1-1-530734113dc613539795fe05054b1eaf .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n<\/style>\n<div  id=\"sc-flipbox-container\"  class='avia-icon-grid-container av-ayjo9pb-a645bb8c64e3ac75c4abffe8841087c5  avia-builder-el-28  el_before_av_codeblock  avia-builder-el-first  sc-flipbox-container sc-flipbox-dont-show-last-element' data-min-height=\"200\"><ul id='avia-icongrid-6a2a5b91d5fbb' class='avia-icongrid clearfix avia_animate_when_almost_visible avia-icongrid-flipbox avia_flip_force_close avia-icongrid-numrow-3 avia-cell-space-between av-flex-cells av-break-767 av-can-break-50'>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-1 av-first-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-4059919e81bffaa4513d95a318205510'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: OKR framework\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >OKR framework<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We advise you on your OKR framework \u2013 on goals, purpose, strategy and iterative steps.<\/p>\n<p><a href=\"#okr-framework\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-2 av-first-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-7-9145ca3d7e531d687bab38a9ce70fcd3'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Feedback to Action (Close the Loop)\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Feedback to Action (Close the Loop)<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We implement Feedback to Action \u2013 for targeted follow-ups and effective improvement measures.<\/p>\n<p><a href=\"#feedback-to-action\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-3 av-first-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-6-86f8752b1852acdc278d82d18f0682e0'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: CX optimization (Outer Loop)\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >CX optimization (Outer Loop)<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We drive CX optimization \u2013 for structural improvements to your products and services.<\/p>\n<p><a href=\"#cx-optimization\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-5-6e51f9c1a9a93352c4bf3f1d20988520'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Action Planning\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Action Planning<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We design action planning \u2013 to systematically process customer feedback and sustainably improve service quality.<\/p>\n<p><a href=\"#action-planning\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-2 av-next-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-4-5b0d01703348b95e4753474c0fd0103c'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Insight Activation\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Insight Activation<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We activate insights \u2013 through intensive discussions, creative ideas and targeted refinement.<br \/>\n<a href=\"#insight-activation\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-3 av-next-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-3-d88f7a2deb4bc2c1e7e746d6223fcb7a'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Customer-centered innovation management\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Customer-centered innovation management<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We promote customer-centered innovation management \u2013 with insight communities to iteratively test and further develop ideas.<\/p>\n<p><a href=\"#innovations-management\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-3 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-2-bc714bdb68995b8de7a774edf6668e10'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Further development of the CX measurement system\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Further development of the CX measurement system<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We shape the further development of the CX measurement system \u2013 by capturing new touchpoints and integrating modern analysis methods.<\/p>\n<p><a href=\"#cx-measurement\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-3 av-cell-2 av-next-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-1-8983f2fbad790bd0e968b2b686f0bd83'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Design Thinking\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Design Thinking<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We revolutionize innovation with design thinking \u2013 we understand user needs and develop practical solutions.<\/p>\n<p><a href=\"#design-thinking\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-3 av-cell-3 av-next-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-1-1-530734113dc613539795fe05054b1eaf'><article class='article-icon-entry av-icongrid-empty'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><\/div><\/div><\/div><\/article><\/div><\/li>\n<\/ul><\/div><br \/>\n<\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ahz6afj-6fcdaa72d7ea631e17470fbe54789370\">\n#top .hr.hr-invisible.av-ahz6afj-6fcdaa72d7ea631e17470fbe54789370{\nheight:100px;\n}\n<\/style>\n<div  class='hr av-ahz6afj-6fcdaa72d7ea631e17470fbe54789370 hr-invisible  avia-builder-el-30  el_after_av_one_full  el_before_av_section  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-afxmecv-7448d520f66425c5f9961479fbd80bc4\">\n.avia-section.av-afxmecv-7448d520f66425c5f9961479fbd80bc4{\nbackground-color:#d5f0f0;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-afxmecv-7448d520f66425c5f9961479fbd80bc4 main_color avia-section-default avia-no-border-styling  avia-builder-el-31  el_after_av_hr  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-aexvj73-3d57750d8b52de7d8a2b3312a73e752f\">\n.avia_transform .flex_column.av-aexvj73-3d57750d8b52de7d8a2b3312a73e752f{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"okr-framework\"  class='flex_column av-aexvj73-3d57750d8b52de7d8a2b3312a73e752f av_one_full  avia-builder-el-32  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  id=\"okr-framework\"  class='av_textblock_section av-adeqkv3-eb7e69e53c885713c90b10feb2a45674 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">OKR framework in customer experience management: specific implementation for your CX goals<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ac32egf-b44f48fc18ce8faed4841ffcc5936cff\">\n#top .hr.av-ac32egf-b44f48fc18ce8faed4841ffcc5936cff{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-ac32egf-b44f48fc18ce8faed4841ffcc5936cff .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-ac32egf-b44f48fc18ce8faed4841ffcc5936cff hr-custom  avia-builder-el-34  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-a9n4oen-bd7764aa81ff2d21c4c1de8d27335110 av_one_full  avia-builder-el-35  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-3o8jwv-1e40e6ba30341f613f849404dfe96f9c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">We offer you customized support in implementing the OKR framework (Objectives and Key Results) in customer experience management so that your CX strategy can be precisely measured and implemented in a targeted manner. The OKR framework makes it possible to strategically address customer needs and to make specific CX measures measurable along the customer journey.<\/p>\n<h3 class=\"newh3\">Our services for your successful CX implementation with OKRs:<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-3datolr-048fc1abefe862c2b9c511ce21e1e47c sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3datolr-048fc1abefe862c2b9c511ce21e1e47c\">\n#top .flex_column_table.av-equal-height-column-flextable.av-3datolr-048fc1abefe862c2b9c511ce21e1e47c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-3datolr-048fc1abefe862c2b9c511ce21e1e47c{\nwidth:47%;\nmargin-left:0;\npadding:0 0 0 0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-3datolr-048fc1abefe862c2b9c511ce21e1e47c .av-flex-placeholder{\nwidth:6%;\n}\n<\/style>\n<div  class='flex_column av-3datolr-048fc1abefe862c2b9c511ce21e1e47c av_one_half  avia-builder-el-37  el_after_av_one_full  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-btd3yv-16246a1f4bec4ba4f83bddd6b73d92b7\">\n#top .avia-icon-list-container.av-btd3yv-16246a1f4bec4ba4f83bddd6b73d92b7 .iconlist_icon{\ncolor:#177071;\nbackground-color:#d5f0f0;\n}\n#top .avia-icon-list-container.av-btd3yv-16246a1f4bec4ba4f83bddd6b73d92b7 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-btd3yv-16246a1f4bec4ba4f83bddd6b73d92b7  avia-builder-el-38  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-btd3yv-16246a1f4bec4ba4f83bddd6b73d92b7 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-a66mfr-84776b6bd7eb8f70828faaf8a758ca1a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Workshop on objectives and key results development:<\/strong> In a structured workshop, we work with you to develop clear CX objectives and the associated measurable key figures (key results). This is how we create a transparent and verifiable basis for your CX strategy.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5w3ru7c-244ff46abbdd683ad9acc56d2cc25580\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5w3ru7c-244ff46abbdd683ad9acc56d2cc25580{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-m5w3ru7c-244ff46abbdd683ad9acc56d2cc25580{\nwidth:47%;\nmargin-left:0;\npadding:0 0 0 0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-m5w3ru7c-244ff46abbdd683ad9acc56d2cc25580 .av-flex-placeholder{\nwidth:6%;\n}\n<\/style>\n<div  class='flex_column av-m5w3ru7c-244ff46abbdd683ad9acc56d2cc25580 av_one_half  avia-builder-el-39  el_after_av_one_half  el_before_av_one_half  flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5w3rm29-698aea458f0fab860030bdf6498f5087\">\n#top .avia-icon-list-container.av-m5w3rm29-698aea458f0fab860030bdf6498f5087 .iconlist_icon{\ncolor:#177071;\nbackground-color:#d5f0f0;\n}\n#top .avia-icon-list-container.av-m5w3rm29-698aea458f0fab860030bdf6498f5087 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5w3rm29-698aea458f0fab860030bdf6498f5087  avia-builder-el-40  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5w3rm29-698aea458f0fab860030bdf6498f5087 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-3w1rki-c75cdaa006ffd6ea37b3431069545a0f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Consultancy on planning CX measures:<\/strong> We support you in planning your CX measures along the defined OKRs and implementing them effectively at the individual touchpoints, so that your customers have a consistently positive experience.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-m5nmndre-a197a4cd90a915d3033372d83092a14e sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nmndre-a197a4cd90a915d3033372d83092a14e\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5nmndre-a197a4cd90a915d3033372d83092a14e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-m5nmndre-a197a4cd90a915d3033372d83092a14e{\nwidth:47%;\nmargin-left:0;\npadding:0 0 0 0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-m5nmndre-a197a4cd90a915d3033372d83092a14e .av-flex-placeholder{\nwidth:6%;\n}\n<\/style>\n<div  class='flex_column av-m5nmndre-a197a4cd90a915d3033372d83092a14e av_one_half  avia-builder-el-41  el_after_av_one_half  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5o2kg2u-54e8369cf4ddf0ba867bc7f8e2ac37e2\">\n#top .avia-icon-list-container.av-m5o2kg2u-54e8369cf4ddf0ba867bc7f8e2ac37e2 .iconlist_icon{\ncolor:#177071;\nbackground-color:#d5f0f0;\n}\n#top .avia-icon-list-container.av-m5o2kg2u-54e8369cf4ddf0ba867bc7f8e2ac37e2 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5o2kg2u-54e8369cf4ddf0ba867bc7f8e2ac37e2  avia-builder-el-42  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5o2kg2u-54e8369cf4ddf0ba867bc7f8e2ac37e2 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-398fjr-5153469654768d7a5aed69165833aa2e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Monitoring and success control:<\/strong> With regular monitoring and review processes, we ensure that your key results are achieved and that the measures can be continuously optimized.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2z5ztu-db084b74ba2dcf672a601b80a7e2c38a\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2z5ztu-db084b74ba2dcf672a601b80a7e2c38a{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-2z5ztu-db084b74ba2dcf672a601b80a7e2c38a{\nwidth:47%;\nmargin-left:0;\npadding:0 0 0 0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-2z5ztu-db084b74ba2dcf672a601b80a7e2c38a .av-flex-placeholder{\nwidth:6%;\n}\n<\/style>\n<div  class='flex_column av-2z5ztu-db084b74ba2dcf672a601b80a7e2c38a av_one_half  avia-builder-el-43  el_after_av_one_half  el_before_av_one_full  flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5w3tg9e-ade7e5ec49aa427071ca6ef657f06d50\">\n#top .avia-icon-list-container.av-m5w3tg9e-ade7e5ec49aa427071ca6ef657f06d50 .iconlist_icon{\ncolor:#177071;\nbackground-color:#d5f0f0;\n}\n#top .avia-icon-list-container.av-m5w3tg9e-ade7e5ec49aa427071ca6ef657f06d50 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5w3tg9e-ade7e5ec49aa427071ca6ef657f06d50  avia-builder-el-44  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5w3tg9e-ade7e5ec49aa427071ca6ef657f06d50 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-2kz8he-76ab7ccb9020b7c2b94a40e0235da959 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Employee involvement and training:<\/strong> OKR solutions are most effective when all employees actively implement them. We train your team to increase their understanding of CX goals and strengthen collaboration across departments to improve the customer experience.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1zjuf6-a267af25154ccf9d54f6badd9ceaea37\">\n#top .flex_column.av-1zjuf6-a267af25154ccf9d54f6badd9ceaea37{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-1zjuf6-a267af25154ccf9d54f6badd9ceaea37{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-1zjuf6-a267af25154ccf9d54f6badd9ceaea37 av_one_full  avia-builder-el-45  el_after_av_one_half  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5v8yfkz-5c3e4b3acc2fd87d3c86b59e0a4af131 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Sustainable CX success through OKR-driven measures<\/h3>\n<p style=\"text-align: center;\">Our range of services helps you to align the OKR framework with your CX goals and implement it sustainably. This is how we ensure that your customer experience strategy not only achieves defined goals, but also achieves tangible customer success and exceeds your customers&#8217; expectations in the long term.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9ny8r33-df4e9682b84dbc51daaef5c0f4469f30\">\n#top .hr.hr-invisible.av-9ny8r33-df4e9682b84dbc51daaef5c0f4469f30{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-9ny8r33-df4e9682b84dbc51daaef5c0f4469f30 hr-invisible  avia-builder-el-47  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9na4p33-fb368900ba0203e876a4f5dcf8dcd4af\">\n.avia_transform .flex_column.av-9na4p33-fb368900ba0203e876a4f5dcf8dcd4af{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"feedback-to-action\"  class='flex_column av-9na4p33-fb368900ba0203e876a4f5dcf8dcd4af av_one_full  avia-builder-el-48  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  id=\"feedback-to-action\"  class='av_textblock_section av-9ld3p7j-4f73e4d0ef63c29102c740ddfac455e1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Feedback to Action: Turning customer feedback into action<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9jtrvyn-27871cc9b64f593738339ea462f731a9\">\n#top .hr.av-9jtrvyn-27871cc9b64f593738339ea462f731a9{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-9jtrvyn-27871cc9b64f593738339ea462f731a9 .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-9jtrvyn-27871cc9b64f593738339ea462f731a9 hr-custom  avia-builder-el-50  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-9hbs7vj-498b87ac18ad7e17f025535ff9142adb av_one_full  avia-builder-el-51  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-9fyqj27-afa5dfc4bfe902ab30c3956d9973b604 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">To sustainably improve the customer experience, feedback from individual interactions must be directly translated into targeted action.<br \/>\nOur approach ensures that you not only listen, but also act \u2013 quickly, personally and effectively.<\/p>\n<h3 class=\"newh3\" style=\"text-align: center;\">Our solutions for \u201cFeedback to Action\u201d<\/h3>\n<\/div><\/section><\/div>\n<div class='flex_column_table av-6t0wr3-a170768036f062d380b73ca04e49bbfb sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6t0wr3-a170768036f062d380b73ca04e49bbfb\">\n#top .flex_column_table.av-equal-height-column-flextable.av-6t0wr3-a170768036f062d380b73ca04e49bbfb{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.flex_column.av-6t0wr3-a170768036f062d380b73ca04e49bbfb{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-6t0wr3-a170768036f062d380b73ca04e49bbfb av_one_half  avia-builder-el-53  el_after_av_one_full  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tpzzxd-15788fdc9480bdc551e88ca1089c5986 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. Targeted touchpoint surveys:<\/strong> We implement feedback mechanisms along the entire customer journey to make experiences measurable after key interactions such as purchases or service requests. This feedback forms the basis for immediate action.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1bafef-e3fc97970d5354a9d3146f3b0f92a9a8\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1bafef-e3fc97970d5354a9d3146f3b0f92a9a8{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.flex_column.av-1bafef-e3fc97970d5354a9d3146f3b0f92a9a8{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-1bafef-e3fc97970d5354a9d3146f3b0f92a9a8 av_one_half  avia-builder-el-55  el_after_av_one_half  el_before_av_one_half  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-anq1x3-23995c74858f874652d10542e80b77d6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>2. Automated follow-up processes:<\/strong> Thanks to automated workflows, feedback is forwarded to the relevant teams in real time. Personalized follow-up messages show your customers that their feedback is valued and taken seriously.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0\">\n#top .flex_column_table.av-equal-height-column-flextable.av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0 av_one_half  avia-builder-el-57  el_after_av_one_half  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tq1xhb-e9cf0926499832abc469c2df54d9b465 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>3. Action implementation in relevant teams:<\/strong> We help you create structures that ensure feedback directly leads to specific improvements \u2013 whether in customer service, sales or product development.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2gr1vz-54704554ad605fd1c093caf7ef5a6833\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2gr1vz-54704554ad605fd1c093caf7ef5a6833{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-2gr1vz-54704554ad605fd1c093caf7ef5a6833{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-2gr1vz-54704554ad605fd1c093caf7ef5a6833 av_one_half  avia-builder-el-59  el_after_av_one_half  el_before_av_one_full  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tq4669-1f01a0da4bfba0539ddb34796207a149 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4. Measuring success with clear KPIs:<\/strong> We establish transparent success monitoring to make the impact of the measures measurable. This allows you to keep a constant eye on progress and customer satisfaction.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div  class='flex_column av-2qd7b3-9510936d383bc891c2aebfcdcd502224 av_one_full  avia-builder-el-61  el_after_av_one_half  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-26eyzcn-7c9ed30867fbbe2f7b8f5d76ea3460b0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Consistent action implementation adds value<\/h3>\n<p style=\"text-align: center;\">Our Feedback to Action approach not only directly increases customer satisfaction, but also optimizes your internal processes.<br \/>\nTargeted follow-up measures help you build trust, increase customer loyalty and create the basis for an excellent customer experience.<\/p>\n<\/div><\/section><\/div>\n<div  class='flex_column av-2ah6edj-791a6906e21456f56779e3fb1b9b6de3 av_one_full  avia-builder-el-63  el_after_av_one_full  el_before_av_section  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m985ppo6-2f92c58fbfe679b04417f6f25658cb50 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-24sh55z-e819e5e0f08c252f0938098629f165a8-wrap avia-button-center  avia-builder-el-65  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-24sh55z-e819e5e0f08c252f0938098629f165a8\">\n#top #wrap_all .avia-button.av-24sh55z-e819e5e0f08c252f0938098629f165a8{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-24sh55z-e819e5e0f08c252f0938098629f165a8 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-22lws6f-875103d82a8d656d4d5b62c35cfc4cfa\">\n#top .hr.hr-invisible.av-22lws6f-875103d82a8d656d4d5b62c35cfc4cfa{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-22lws6f-875103d82a8d656d4d5b62c35cfc4cfa hr-invisible  avia-builder-el-66  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-21qf5zr-8f9039242150c15e0288c8b3d8307564\">\n.avia-section.av-21qf5zr-8f9039242150c15e0288c8b3d8307564{\nbackground-color:#d5f0f0;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-21qf5zr-8f9039242150c15e0288c8b3d8307564 main_color avia-section-default avia-no-border-styling  avia-builder-el-67  el_after_av_one_full  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-utqvyq-260768f5bb4d499bd95d968347340da4\">\n.avia_transform .flex_column.av-utqvyq-260768f5bb4d499bd95d968347340da4{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"cx-optimization\"  class='flex_column av-utqvyq-260768f5bb4d499bd95d968347340da4 av_one_full  avia-builder-el-68  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-sqhwte-c3683a210ed0a961fccf3c87a1684dfa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Using customer feedback strategically: measures for sustainable CX optimization<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-r4oi9e-04c116f1e3772a93b6d8bc061abb83f2\">\n#top .hr.av-r4oi9e-04c116f1e3772a93b6d8bc061abb83f2{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-r4oi9e-04c116f1e3772a93b6d8bc061abb83f2 .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-r4oi9e-04c116f1e3772a93b6d8bc061abb83f2 hr-custom  avia-builder-el-70  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-p78xoy-b8300af18b7e0ec59fec56ef3b6a6841 av_one_full  avia-builder-el-71  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-o8rxrm-9e79ba11f0215b4b91d874c93aa1595e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Structured feedback management goes beyond individual interactions. To improve the customer experience (CX) in the long term, feedback from the entire customer journey must be analyzed and strategically translated into concrete measures. We support you in using feedback systematically and implementing sustainable optimizations company-wide.<\/p>\n<h3 class=\"newh3\">Our solutions for strategic feedback management<\/h3>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-gsmima-0ba03bbfc1acbe67bc1482677fe355c2\">\n#top .flex_column.av-gsmima-0ba03bbfc1acbe67bc1482677fe355c2{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-gsmima-0ba03bbfc1acbe67bc1482677fe355c2{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-gsmima-0ba03bbfc1acbe67bc1482677fe355c2 av_one_half  avia-builder-el-73  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-g8vzwy-ddfdcf7f6dde7fa04f08f3ec680bcf9b\">\n#top .avia-icon-list-container.av-g8vzwy-ddfdcf7f6dde7fa04f08f3ec680bcf9b .iconlist_icon{\ncolor:#177071;\nbackground-color:#d5f0f0;\n}\n#top .avia-icon-list-container.av-g8vzwy-ddfdcf7f6dde7fa04f08f3ec680bcf9b .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-g8vzwy-ddfdcf7f6dde7fa04f08f3ec680bcf9b  avia-builder-el-74  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-g8vzwy-ddfdcf7f6dde7fa04f08f3ec680bcf9b avia-iconlist-animate'>\n<li><div class='iconlist_icon av-ecp802-504923d853294c4d5c2a14ed405871ef avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Analysis of touchpoint data:<\/strong><br \/>\nWe help you capture and systematically evaluate customer feedback along the entire customer journey. This is how we identify key areas for improvement and create a solid foundation for targeted measures.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ad2rm-a9beb0c630fd873ed4267c6a1d6a0f5e\">\n#top .flex_column.av-2ad2rm-a9beb0c630fd873ed4267c6a1d6a0f5e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-2ad2rm-a9beb0c630fd873ed4267c6a1d6a0f5e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-2ad2rm-a9beb0c630fd873ed4267c6a1d6a0f5e av_one_half  avia-builder-el-75  el_after_av_one_half  el_before_av_one_half  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kcjhxu-f806432ef5fed75a47430b9de3e84b54\">\n#top .avia-icon-list-container.av-kcjhxu-f806432ef5fed75a47430b9de3e84b54 .iconlist_icon{\ncolor:#177071;\nbackground-color:#d5f0f0;\n}\n#top .avia-icon-list-container.av-kcjhxu-f806432ef5fed75a47430b9de3e84b54 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-kcjhxu-f806432ef5fed75a47430b9de3e84b54  avia-builder-el-76  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-kcjhxu-f806432ef5fed75a47430b9de3e84b54 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-jb21oy-4f4f6bdeb5f6309855c87e9065286450 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Development and prioritization of measures:<\/strong><br \/>\nIn workshops, we work with you to develop actionable measures and define clear responsibilities so that your CX initiatives are implemented strategically and effectively.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-18xroi-032c27b27b38259c4a7a2e22c31caf26\">\n#top .flex_column.av-18xroi-032c27b27b38259c4a7a2e22c31caf26{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-18xroi-032c27b27b38259c4a7a2e22c31caf26{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-18xroi-032c27b27b38259c4a7a2e22c31caf26 av_one_half  avia-builder-el-77  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-az0fo2-dd250a5cfe1cfd9484306b2884769c92\">\n#top .avia-icon-list-container.av-az0fo2-dd250a5cfe1cfd9484306b2884769c92 .iconlist_icon{\ncolor:#177071;\nbackground-color:#d5f0f0;\n}\n#top .avia-icon-list-container.av-az0fo2-dd250a5cfe1cfd9484306b2884769c92 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-az0fo2-dd250a5cfe1cfd9484306b2884769c92  avia-builder-el-78  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-az0fo2-dd250a5cfe1cfd9484306b2884769c92 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-8v8lia-ccd4399851034f3ab9b0711bc1ac5d84 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Sustainable implementation and success monitoring:<\/strong><br \/>\nWe support you in implementing optimizations and establish success measurements with clear KPIs to monitor progress and make adjustments as needed.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7wwyhe-c458740e479adb016d74a8a35af06c04\">\n#top .flex_column.av-7wwyhe-c458740e479adb016d74a8a35af06c04{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-7wwyhe-c458740e479adb016d74a8a35af06c04{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-7wwyhe-c458740e479adb016d74a8a35af06c04 av_one_half  avia-builder-el-79  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5z8dua-74c1fd078698ba5439a935d7a16a9b77\">\n#top .avia-icon-list-container.av-5z8dua-74c1fd078698ba5439a935d7a16a9b77 .iconlist_icon{\ncolor:#177071;\nbackground-color:#d5f0f0;\n}\n#top .avia-icon-list-container.av-5z8dua-74c1fd078698ba5439a935d7a16a9b77 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-5z8dua-74c1fd078698ba5439a935d7a16a9b77  avia-builder-el-80  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-5z8dua-74c1fd078698ba5439a935d7a16a9b77 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-3ieq3m-d777899a6d3fe521368b0a3cbd0ccb31 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Transparent communication with customers:<br \/>\n<\/strong>Proactive feedback on implemented improvements strengthens your customers&#8217; trust and shows that their feedback is being taken seriously and used consistently.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-21dfj6-52e34127b150f16391dd77a96ddfe136\">\n#top .flex_column.av-21dfj6-52e34127b150f16391dd77a96ddfe136{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-21dfj6-52e34127b150f16391dd77a96ddfe136{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-21dfj6-52e34127b150f16391dd77a96ddfe136 av_one_full  avia-builder-el-81  el_after_av_one_half  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5w5791l-7b684610b013b08eb5f491b67de20c5f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">The added value of our feedback-to-action management<\/h3>\n<p style=\"text-align: center;\">With our approach, we ensure that customer feedback leads to real improvements.<br \/>\nThe result: an excellent customer experience, strengthened customer loyalty and continuous added value for your company.<\/p>\n<\/div><\/section><\/div><div  class='flex_column av-bez2ea-01bff74887fae7cec0a0e9f64b193686 av_one_full  avia-builder-el-83  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-8rdpia-de3a75ba848294cde340c7e5ab3e81b6-wrap avia-button-center  avia-builder-el-85  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8rdpia-de3a75ba848294cde340c7e5ab3e81b6\">\n#top #wrap_all .avia-button.av-8rdpia-de3a75ba848294cde340c7e5ab3e81b6{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-8rdpia-de3a75ba848294cde340c7e5ab3e81b6 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7xle42-aa9b193f95b7a7c891a1b4e9d0430913\">\n#top .hr.hr-invisible.av-7xle42-aa9b193f95b7a7c891a1b4e9d0430913{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-7xle42-aa9b193f95b7a7c891a1b4e9d0430913 hr-invisible  avia-builder-el-86  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8c2sn4f-ec5aa62e9142ebb8f71e9f32d7700b79\">\n.avia_transform .flex_column.av-8c2sn4f-ec5aa62e9142ebb8f71e9f32d7700b79{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"action-planning\"  class='flex_column av-8c2sn4f-ec5aa62e9142ebb8f71e9f32d7700b79 av_one_full  avia-builder-el-87  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-8apeqhr-a70067b332d1b377e2ed3611005de12d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Action planning in customer experience management: transforming customer feedback into concrete measures<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-to96m7-57dab1b7f3e992309dac0106bd7c3970\">\n#top .hr.av-to96m7-57dab1b7f3e992309dac0106bd7c3970{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-to96m7-57dab1b7f3e992309dac0106bd7c3970 .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-to96m7-57dab1b7f3e992309dac0106bd7c3970 hr-custom  avia-builder-el-89  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n<div  class='flex_column av-f94p7b-b841a13ee1106fd2a6ce77669fe693fa av_one_full  avia-builder-el-90  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5p1s68t-cd42613569239ca77dcd25bfd0acdac1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Effective action planning is the key to systematically translating customer feedback from transactional touchpoint surveys into improvements. This method makes it possible to continuously adapt the customer experience (CX) to the needs and expectations of customers. Our action planning services help companies to systematically process customer feedback in order to improve the quality of service at every touchpoint along the customer journey.<\/p>\n<h3 class=\"newh3\">Our services for successful action planning in customer experience management<\/h3>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1g1gt3-8530d54d43d926c7a374151c02fbf398\">\n#top .flex_column.av-1g1gt3-8530d54d43d926c7a374151c02fbf398{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-1g1gt3-8530d54d43d926c7a374151c02fbf398{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-1g1gt3-8530d54d43d926c7a374151c02fbf398 av_one_half  avia-builder-el-92  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5p1ucqt-dfcddde8ded01c3b00c7e56cf79eddce\">\n#top .avia-icon-list-container.av-m5p1ucqt-dfcddde8ded01c3b00c7e56cf79eddce .iconlist_icon{\ncolor:#177071;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5p1ucqt-dfcddde8ded01c3b00c7e56cf79eddce .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5p1ucqt-dfcddde8ded01c3b00c7e56cf79eddce  avia-builder-el-93  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5p1ucqt-dfcddde8ded01c3b00c7e56cf79eddce avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5p1u0q5-ab7531470b6aa8bad4a79beeb2741835 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Analysis of touchpoint data:<\/strong><br \/>\nWe help you to collect and systematically evaluate customer feedback along the entire customer journey. This is how we identify key areas for improvement and create a solid foundation for targeted action.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-c1dlrr-abe98c9cd63a6d65247987585ae10029\">\n#top .flex_column.av-c1dlrr-abe98c9cd63a6d65247987585ae10029{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-c1dlrr-abe98c9cd63a6d65247987585ae10029{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-c1dlrr-abe98c9cd63a6d65247987585ae10029 av_one_half  avia-builder-el-94  el_after_av_one_half  el_before_av_one_half  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5p1usxx-9bfccc51701f9bed7a9e41937cbc8759\">\n#top .avia-icon-list-container.av-m5p1usxx-9bfccc51701f9bed7a9e41937cbc8759 .iconlist_icon{\ncolor:#177071;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5p1usxx-9bfccc51701f9bed7a9e41937cbc8759 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5p1usxx-9bfccc51701f9bed7a9e41937cbc8759  avia-builder-el-95  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5p1usxx-9bfccc51701f9bed7a9e41937cbc8759 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5p1us66-e2909f54830b62b0f6dd51c2bc5bfb01 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Action planning workshops to develop measures:<\/strong><br \/>\nIn specially developed workshops, we analyze the collected feedback and work with your team to develop customized action plans. Here, we define clear responsibilities and prioritize the steps to make targeted adjustments along the customer journey and proactively respond to challenges.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3vtmcy-48b1f82d60fc6de2912995a39af36034\">\n#top .flex_column.av-3vtmcy-48b1f82d60fc6de2912995a39af36034{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-3vtmcy-48b1f82d60fc6de2912995a39af36034{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-3vtmcy-48b1f82d60fc6de2912995a39af36034 av_one_half  avia-builder-el-96  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5w4zsf0-5c7bf86f18fa78595f9921982cd5bc93\">\n#top .avia-icon-list-container.av-m5w4zsf0-5c7bf86f18fa78595f9921982cd5bc93 .iconlist_icon{\ncolor:#177071;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5w4zsf0-5c7bf86f18fa78595f9921982cd5bc93 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5w4zsf0-5c7bf86f18fa78595f9921982cd5bc93  avia-builder-el-97  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5w4zsf0-5c7bf86f18fa78595f9921982cd5bc93 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5w4zqef-b998e2757c3989fcf77915e5677024cd avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Sustainable implementation and success monitoring:<\/strong><br \/>\nWe support you in implementing optimizations and establish success measurements with clear KPIs to monitor progress and make adjustments as needed.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2gn776-e749d1bf986e5a8a3ad57b4aed4a6422\">\n#top .flex_column.av-2gn776-e749d1bf986e5a8a3ad57b4aed4a6422{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-2gn776-e749d1bf986e5a8a3ad57b4aed4a6422{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-2gn776-e749d1bf986e5a8a3ad57b4aed4a6422 av_one_half  avia-builder-el-98  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5w50g5v-62feb933932f672d8d153943939c43e9\">\n#top .avia-icon-list-container.av-m5w50g5v-62feb933932f672d8d153943939c43e9 .iconlist_icon{\ncolor:#177071;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5w50g5v-62feb933932f672d8d153943939c43e9 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5w50g5v-62feb933932f672d8d153943939c43e9  avia-builder-el-99  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5w50g5v-62feb933932f672d8d153943939c43e9 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5w50egu-6a8a053bde113f9f59ac904fe532c3fb avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Regular monitoring and success control:<\/strong>:<br \/>\nWith clear KPIs and continuous monitoring, we help you monitor the success of your measures. This way, you always have an overview of progress and can flexibly make adjustments to continuously improve the customer experience.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ahri5j-bd6d526a923c1233cdacf4addf3dce57\">\n#top .flex_column.av-ahri5j-bd6d526a923c1233cdacf4addf3dce57{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-ahri5j-bd6d526a923c1233cdacf4addf3dce57{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-ahri5j-bd6d526a923c1233cdacf4addf3dce57 av_one_full  avia-builder-el-100  el_after_av_one_half  el_before_av_section  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5p1vys0-3e8011910391de53d228cef9981c36ce '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\" style=\"text-align: center;\">The added value of our action planning services<\/h3>\n<p style=\"text-align: center;\">With structured action planning, we ensure that customer feedback is not only collected but also translated into effective measures. Companies benefit from an improved customer experience that directly contributes to satisfaction and loyalty. Our data-driven action planning approach ensures that measures are implemented in a targeted and dynamic way that consistently exceeds your customers&#8217; expectations.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4gu0aq-a43b05c25ece2cf603610df36966e5b6\">\n#top .hr.hr-invisible.av-4gu0aq-a43b05c25ece2cf603610df36966e5b6{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-4gu0aq-a43b05c25ece2cf603610df36966e5b6 hr-invisible  avia-builder-el-102  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5ozei9d-271493281b0967abc934dfe4841a2117\">\n.avia-section.av-m5ozei9d-271493281b0967abc934dfe4841a2117{\nbackground-color:#d5f0f0;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-m5ozei9d-271493281b0967abc934dfe4841a2117 main_color avia-section-default avia-no-border-styling  avia-builder-el-103  el_after_av_one_full  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5mgmsn-a687f13cbec6ef1302760eb31d270633\">\n.avia_transform .flex_column.av-5mgmsn-a687f13cbec6ef1302760eb31d270633{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"insight-activation\"  class='flex_column av-5mgmsn-a687f13cbec6ef1302760eb31d270633 av_one_full  avia-builder-el-104  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-4akqlz-d954f6589858c731f6c42c6015d23a97 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Insight Activation: From customer feedback to innovative solutions<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-35gbuv-fdada0109479df32b12eed3f1b37bbe9\">\n#top .hr.av-35gbuv-fdada0109479df32b12eed3f1b37bbe9{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-35gbuv-fdada0109479df32b12eed3f1b37bbe9 .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-35gbuv-fdada0109479df32b12eed3f1b37bbe9 hr-custom  avia-builder-el-106  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-86vhghr-4abb703ec6c61a42118f9ae4e1601217 av_one_full  avia-builder-el-107  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-869ozr3-70dfa0fb138999f660b86880033ad913 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Open-ended text responses from NPS or customer satisfaction surveys are a treasure trove of valuable information \u2013 from satisfaction and challenges to initial solutions.<br \/>\nWith our Insight Activation approach, we harness this potential and develop concrete measures and innovative ideas from it.<\/p>\n<h3 class=\"newh3\">Our multi-stage process for Insight Activation<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-847cdq7-fdd02367f686d52258ae7094caa5b886 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-847cdq7-fdd02367f686d52258ae7094caa5b886\">\n.flex_column.av-847cdq7-fdd02367f686d52258ae7094caa5b886{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-847cdq7-fdd02367f686d52258ae7094caa5b886 av_one_half  avia-builder-el-109  el_after_av_one_full  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tt0foc-58d5ba02aed0f004aeb6c8e7187ccc64 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. Automated text analysis:<\/strong><br \/>\nWe use modern topic models and sentiment analysis to systematically process open customer comments. Key topics, needs and concerns are identified and supplemented with contextual data such as customer master data, shopping cart information or usage behavior.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7wmxplr-bdba60900963e71fcae2541ff951c929\">\n.flex_column.av-7wmxplr-bdba60900963e71fcae2541ff951c929{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-7wmxplr-bdba60900963e71fcae2541ff951c929 av_one_half  avia-builder-el-111  el_after_av_one_half  el_before_av_one_half  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tt293v-d0377d57c56d76d42195fefc1cc9ace5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>2. Presenting and discussing results:<br \/>\n<\/strong>We present the findings \u2013 including customer quotes and the main topics \u2013 in an interactive workshop. Together with representatives of your departments, we identify initial areas for innovation and optimization.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd\">\n#top .flex_column_table.av-equal-height-column-flextable.av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd av_one_half  avia-builder-el-113  el_after_av_one_half  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tt3opw-879aea58d0e9acfe856ad0e92f064501 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>3. Developing ideas and solutions:<\/strong><br \/>\nOn the basis of the workshop discussion, we derive specific problem-solving approaches and initial optimization ideas. We summarize these in clear concept boards that already outline initial solutions.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-42b8qf-c599092af26ed0d6ea9540d7c82f0b99\">\n#top .flex_column_table.av-equal-height-column-flextable.av-42b8qf-c599092af26ed0d6ea9540d7c82f0b99{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-42b8qf-c599092af26ed0d6ea9540d7c82f0b99{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-42b8qf-c599092af26ed0d6ea9540d7c82f0b99 av_one_half  avia-builder-el-115  el_after_av_one_half  el_before_av_one_half  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5nopm2s-034130583671a2f8e83d37eea99fc4e3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4. Enrichment and validation:<\/strong><br \/>\nIn further rounds with your team, the concept boards are supplemented and refined. We then conduct market research studies with your customers to test and validate the solutions and select the best ideas for the innovation process.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-2an5av-a9cace94530d424e73aed0833e52536a sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2an5av-a9cace94530d424e73aed0833e52536a\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2an5av-a9cace94530d424e73aed0833e52536a{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-2an5av-a9cace94530d424e73aed0833e52536a{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-2an5av-a9cace94530d424e73aed0833e52536a av_one_half  avia-builder-el-117  el_after_av_one_half  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5nool13-118f644231830d9b2c4e4b243c8b1577 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>5. Refinement and selection:<\/strong><br \/>\nThe results of the market research are incorporated into a final revision of the concept boards. The best ideas are prioritized and transferred to the further innovation process.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5o0kn3c-7184334c69e02100c29a6718ccb4d875\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5o0kn3c-7184334c69e02100c29a6718ccb4d875{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n<\/style>\n<div  class='flex_column av-m5o0kn3c-7184334c69e02100c29a6718ccb4d875 av_one_half  avia-builder-el-119  el_after_av_one_half  el_before_av_one_full  no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7r14me7-77645564c23eec8a18ff8b9211a4fd4f\">\n#top .flex_column.av-7r14me7-77645564c23eec8a18ff8b9211a4fd4f{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-7r14me7-77645564c23eec8a18ff8b9211a4fd4f{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-7r14me7-77645564c23eec8a18ff8b9211a4fd4f av_one_full  avia-builder-el-120  el_after_av_one_half  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5wggmrm-0c243401b72300230d3d3927cf329cf8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\" style=\"text-align: center;\">Why Insight Activation?<\/h3>\n<p style=\"text-align: center;\">Our Insight Activation approach combines data-driven analysis with collaborative development and practice-oriented validation.<br \/>\nThe result: actionable solutions that are directly based on your customers&#8217; needs and drive sustainable innovation.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-12rjm-a0ffaa8059f22167d790652f1818c2c7\">\n#top .hr.hr-invisible.av-12rjm-a0ffaa8059f22167d790652f1818c2c7{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-12rjm-a0ffaa8059f22167d790652f1818c2c7 hr-invisible  avia-builder-el-122  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_5'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9b5bdz3-f00aa2e094f1cb3b9b452c8324595b63\">\n.avia_transform .flex_column.av-9b5bdz3-f00aa2e094f1cb3b9b452c8324595b63{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"innovations-management\"  class='flex_column av-9b5bdz3-f00aa2e094f1cb3b9b452c8324595b63 av_one_full  avia-builder-el-123  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-990km3j-2fb4a04925b2e3977b856445ef97e81b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Insight Communities: Your innovation hub for customer-centric solutions<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-98ec2nj-f9a6d4586477acbbe73134dcfd82212a\">\n#top .hr.av-98ec2nj-f9a6d4586477acbbe73134dcfd82212a{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-98ec2nj-f9a6d4586477acbbe73134dcfd82212a .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-98ec2nj-f9a6d4586477acbbe73134dcfd82212a hr-custom  avia-builder-el-125  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-965ajsf-7fdf8233f1f45a79402373badb91609e av_one_full  avia-builder-el-126  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-94yuzi7-4bad024d0cbb8eaa92f0c39e6c30a383 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">To not only understand customer expectations, but also to actively integrate them into your innovation processes, we offer you a platform that seamlessly combines feedback and co-creation: our Insight Communities.<br \/>\nBased on the results of our Insight Activation workshops, we create a flexible and powerful tool for you to iteratively test and develop ideas.<\/p>\n<h3 class=\"newh3\">From feedback to innovation \u2013 putting your customers at the center<\/h3>\n<p style=\"text-align: center;\">Insight Communities serve as a feedback and innovation hub where you can involve your customers directly in your development processes.<br \/>\nRecruited through your CX program, your customers contribute valuable perspectives and experiences that you can use to further develop products, services or processes.<\/p>\n<h3 class=\"newh3\">Our services for your innovation hub<\/h3>\n<\/div><\/section><\/div>\n<div class='flex_column_table av-i01fxj-b2b84b111c6da6ba923b820189a65905 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-i01fxj-b2b84b111c6da6ba923b820189a65905\">\n#top .flex_column_table.av-equal-height-column-flextable.av-i01fxj-b2b84b111c6da6ba923b820189a65905{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-i01fxj-b2b84b111c6da6ba923b820189a65905{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-i01fxj-b2b84b111c6da6ba923b820189a65905 av_one_half  avia-builder-el-128  el_after_av_one_full  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5nnrsp8-9168710e72147efa050a31d616a38cdf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. recruitment of suitable participants:<br \/>\n<\/strong>We integrate your customers from NPS or satisfaction programs into the communities. This ensures that the participants bring real insights and relevant perspectives for your goals.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1c8xon-b232d17a67a6b86e57b150bf4ccb1000\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1c8xon-b232d17a67a6b86e57b150bf4ccb1000{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-1c8xon-b232d17a67a6b86e57b150bf4ccb1000{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-1c8xon-b232d17a67a6b86e57b150bf4ccb1000 av_one_half  avia-builder-el-130  el_after_av_one_half  el_before_av_one_half  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5nntlrz-3b6eb05328bc204b85b0071d85ede3b1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>2. Iterative tests and studies:<\/strong><br \/>\nThe ideas and concept boards developed in the Insight Activation Workshops are systematically tested and further developed in the community. We collect valuable insights directly from your customers via studies, feedback rounds or co-creation sessions.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-bu7z2v-451019c25c59a4523257baaf47787195 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bu7z2v-451019c25c59a4523257baaf47787195\">\n#top .flex_column_table.av-equal-height-column-flextable.av-bu7z2v-451019c25c59a4523257baaf47787195{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-bu7z2v-451019c25c59a4523257baaf47787195{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-bu7z2v-451019c25c59a4523257baaf47787195 av_one_half  avia-builder-el-132  el_after_av_one_half  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5no03am-184d4bd2770e66724185d7d1861fbbdb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u00a03. Continuous development:<\/strong><br \/>\nThanks to the iterative structure of Insight Communities, customer feedback flows into your innovation processes in real time. This allows you to adapt and prioritize ideas at an early stage.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ws9j-a1ab1c0aa8e80b299644ddb63c8da88f\">\n#top .flex_column_table.av-equal-height-column-flextable.av-3ws9j-a1ab1c0aa8e80b299644ddb63c8da88f{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-3ws9j-a1ab1c0aa8e80b299644ddb63c8da88f{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-3ws9j-a1ab1c0aa8e80b299644ddb63c8da88f av_one_half  avia-builder-el-134  el_after_av_one_half  el_before_av_one_full  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5no3szv-04e585ad2e4b85088ee8f549f3ab8b9f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4. Long-term customer loyalty:<\/strong><br \/>\nThe communities not only create an innovation tool, but also strengthen the bond with your customers, as they are actively involved in the design of your products and services.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5nzi3r-7e29b2273005a3728fdac4cf65b809d6\">\n#top .flex_column.av-5nzi3r-7e29b2273005a3728fdac4cf65b809d6{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-5nzi3r-7e29b2273005a3728fdac4cf65b809d6{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-5nzi3r-7e29b2273005a3728fdac4cf65b809d6 av_one_full  avia-builder-el-136  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5nqjpoy-d6adffef4446472c488ed307494ab7de '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Your benefits with Insight Communities<\/h3>\n<\/div><\/section><\/div>\n<div class='flex_column_table av-m5nqm5rk-7b2c82952c37210e83ea95b6e291036e sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nqm5rk-7b2c82952c37210e83ea95b6e291036e\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5nqm5rk-7b2c82952c37210e83ea95b6e291036e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-m5nqm5rk-7b2c82952c37210e83ea95b6e291036e av_one_half  avia-builder-el-138  el_after_av_one_full  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nqlxtm-8550443130d002a4faa87533bdaaac78\">\n#top .avia-icon-list-container.av-m5nqlxtm-8550443130d002a4faa87533bdaaac78 .iconlist_icon{\ncolor:#177071;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5nqlxtm-8550443130d002a4faa87533bdaaac78 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nqlxtm-8550443130d002a4faa87533bdaaac78  avia-builder-el-139  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nqlxtm-8550443130d002a4faa87533bdaaac78 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nqlf77-7ed57e0a04c1e0e336738760a82800e4 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Efficiency and accuracy:<\/strong><br \/>\nTest new ideas directly with your target group and save time and resources in product development.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4ox2kn-a000a48d9581cc2d875766c87043fe92\">\n#top .flex_column_table.av-equal-height-column-flextable.av-4ox2kn-a000a48d9581cc2d875766c87043fe92{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-4ox2kn-a000a48d9581cc2d875766c87043fe92 av_one_half  avia-builder-el-140  el_after_av_one_half  el_before_av_one_half  flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nqmkmo-dd20260afe1a2e343b861096b9b6a559\">\n#top .avia-icon-list-container.av-m5nqmkmo-dd20260afe1a2e343b861096b9b6a559 .iconlist_icon{\ncolor:#177071;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5nqmkmo-dd20260afe1a2e343b861096b9b6a559 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nqmkmo-dd20260afe1a2e343b861096b9b6a559  avia-builder-el-141  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nqmkmo-dd20260afe1a2e343b861096b9b6a559 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nqmjz1-213cb6e35786d1ff7c09698927a99efc avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Maximum customer focus:<\/strong><br \/>\nActively involve your customers in the innovation process and create solutions that really convince.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-m5wjkk3d-55d3321fa7e3910de82af630f517733c sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5wjkk3d-55d3321fa7e3910de82af630f517733c\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5wjkk3d-55d3321fa7e3910de82af630f517733c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-m5wjkk3d-55d3321fa7e3910de82af630f517733c av_one_half  avia-builder-el-142  el_after_av_one_half  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5wjkfg0-9ceb124272cf30e9a277a51664a1f275\">\n#top .avia-icon-list-container.av-m5wjkfg0-9ceb124272cf30e9a277a51664a1f275 .iconlist_icon{\ncolor:#177071;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5wjkfg0-9ceb124272cf30e9a277a51664a1f275 .iconlist_icon svg:first-child{\nstroke:#177071;\nfill:#177071;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5wjkfg0-9ceb124272cf30e9a277a51664a1f275  avia-builder-el-143  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5wjkfg0-9ceb124272cf30e9a277a51664a1f275 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5wjke5y-b4a244ad4180e7dd13fd42d66663a322 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Strategic flexibility:<\/strong><br \/>\nUse the community for both short-term studies and as a long-term partner for continuous feedback and innovation.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3zqniq-0439700d48a1e26ee22bb2c56df34c25\">\n#top .flex_column_table.av-equal-height-column-flextable.av-3zqniq-0439700d48a1e26ee22bb2c56df34c25{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-3zqniq-0439700d48a1e26ee22bb2c56df34c25 av_one_half  avia-builder-el-144  el_after_av_one_half  el_before_av_one_full  flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2q89x3-e0d6ca4c778357a2c0debc6a332cf797\">\n#top .flex_column.av-2q89x3-e0d6ca4c778357a2c0debc6a332cf797{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-2q89x3-e0d6ca4c778357a2c0debc6a332cf797{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-2q89x3-e0d6ca4c778357a2c0debc6a332cf797 av_one_full  avia-builder-el-145  el_after_av_one_half  el_before_av_section  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5nqku68-ee30e46948edec680bc5adda68a52b1d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Insight Activation meets Insight Communities<\/h3>\n<p style=\"text-align: center;\">While Insight Activation workshops lay the foundation for initial optimization approaches and ideas, Insight Communities deepen this process and create a dynamic environment for customer-centric innovation.<br \/>\nTogether, they ensure that customer feedback is not only heard, but used as a driver for sustainable change.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-37u2ea-bec885970843b5813a937dcb573370a5\">\n#top .hr.hr-invisible.av-37u2ea-bec885970843b5813a937dcb573370a5{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-37u2ea-bec885970843b5813a937dcb573370a5 hr-invisible  avia-builder-el-147  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-xpnvov-e17990033ca5b040e988df3335c4208b\">\n.avia-section.av-xpnvov-e17990033ca5b040e988df3335c4208b{\nbackground-color:#d5f0f0;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-xpnvov-e17990033ca5b040e988df3335c4208b main_color avia-section-default avia-no-border-styling  avia-builder-el-148  el_after_av_one_full  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-42jlnr-a95ab0e54426c4d60fa0f48dc0b29b30\">\n.avia_transform .flex_column.av-42jlnr-a95ab0e54426c4d60fa0f48dc0b29b30{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"cx-measurement\"  class='flex_column av-42jlnr-a95ab0e54426c4d60fa0f48dc0b29b30 av_one_full  avia-builder-el-149  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-m5nqsmxp-8d94a67f8dc20c3306620c2537e692af '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Further development of CX feedback programs in customer experience management: precise customer feedback for targeted measures<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1xlyvb-4719bce1c849de424a3b7080983ad738\">\n#top .hr.av-1xlyvb-4719bce1c849de424a3b7080983ad738{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-1xlyvb-4719bce1c849de424a3b7080983ad738 .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-1xlyvb-4719bce1c849de424a3b7080983ad738 hr-custom  avia-builder-el-151  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-lg8w5j-775de62e25a9ef186d6b86dc67ec7aa1 av_one_full  avia-builder-el-152  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5nwgk68-69e60eb18f48e27cd2e9f6d0617700b2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">The continuous development of CX feedback programs is crucial to capturing customer feedback across the entire customer journey and implementing targeted improvements. Our services help companies optimize transactional surveys, incorporate new touchpoints, and integrate modern analysis methods. This creates the basis for flexible and data-driven customer experience management (CEM) that puts the needs of the customer at the center and enables targeted action.<\/p>\n<h3 class=\"newh3\">Our services for developing your CX feedback program<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d av_one_half  avia-builder-el-154  el_after_av_one_full  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5nwimj5-554ded9acd969c649cf24a4c7b141280 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Expansion of the CX program with new touchpoint surveys along the customer journey<\/strong><br \/>\nWe help you incorporate new and relevant touchpoints into your feedback strategy. This way, you can gain targeted insights into additional phases of the customer journey that provide valuable data for your measures and help you optimize the customer experience holistically.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-htq8x3-d76a7a30152dce28d63e150c84c96412\">\n#top .flex_column_table.av-equal-height-column-flextable.av-htq8x3-d76a7a30152dce28d63e150c84c96412{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-htq8x3-d76a7a30152dce28d63e150c84c96412{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-htq8x3-d76a7a30152dce28d63e150c84c96412 av_one_half  avia-builder-el-156  el_after_av_one_half  el_before_av_one_half  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5nwk3ur-e2d7fe2fd154c181193d87e10b85e5e2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Realign the content of existing surveys to include new service and product benefits<br \/>\n<\/strong>Over time, your products and services will continue to evolve \u2013 and so will your customers&#8217; needs. We can help you adapt the content of your existing surveys so that they are targeted to current service benefits and product updates. This ensures that your feedback program always remains relevant and delivers actionable insights.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-f6o6h3-09f3fd758314bcf8ebde30bad1630ae6 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f6o6h3-09f3fd758314bcf8ebde30bad1630ae6\">\n#top .flex_column_table.av-equal-height-column-flextable.av-f6o6h3-09f3fd758314bcf8ebde30bad1630ae6{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-f6o6h3-09f3fd758314bcf8ebde30bad1630ae6{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-f6o6h3-09f3fd758314bcf8ebde30bad1630ae6 av_one_half  avia-builder-el-158  el_after_av_one_half  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5nwmvyq-c607418d90a9e888e5ee913617388e92 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Optimization of transactional feedback surveys for targeted insights<br \/>\n<\/strong>We analyze your existing transactional surveys and develop tailored adjustments to achieve meaningful results. This enables you to identify clear improvement measures along the customer journey and sustainably strengthen customer satisfaction.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-eapf07-6ef1e61a2d8af24f40b07f67e2d3b59f\">\n#top .flex_column_table.av-equal-height-column-flextable.av-eapf07-6ef1e61a2d8af24f40b07f67e2d3b59f{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-eapf07-6ef1e61a2d8af24f40b07f67e2d3b59f{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-eapf07-6ef1e61a2d8af24f40b07f67e2d3b59f av_one_half  avia-builder-el-160  el_after_av_one_half  el_before_av_one_half  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5nwoogj-8870d27453a2859ed0cc7e875880bb21 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Use of innovative analysis methods<\/strong><br \/>\nTo further deepen the feedback, we advise you on possible areas of application for advanced analysis tools, such as AI-based text analysis. These technologies help to identify central topics and sentiments in open comments, recognize trends early on and derive strategic measures.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-m5xl8xf4-e4acdce9fd9641ef55cce16867571d83 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5xl8xf4-e4acdce9fd9641ef55cce16867571d83\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5xl8xf4-e4acdce9fd9641ef55cce16867571d83{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-m5xl8xf4-e4acdce9fd9641ef55cce16867571d83{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-m5xl8xf4-e4acdce9fd9641ef55cce16867571d83 av_one_half  avia-builder-el-162  el_after_av_one_half  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5xl9vfq-7cb65c71d4c5de367f8de61fa1b25bbc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Continuous evaluation and optimization of the feedback program<\/strong><br \/>\nWith ongoing monitoring and adjustments, we ensure that your CX feedback program stays up to date and can respond flexibly to changing customer needs. This way, you guarantee the long-term relevance and effectiveness of your feedback strategy.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2or4gi-7b4ab4c2560779b27ed8cd1311bc1977\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2or4gi-7b4ab4c2560779b27ed8cd1311bc1977{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-2or4gi-7b4ab4c2560779b27ed8cd1311bc1977{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-2or4gi-7b4ab4c2560779b27ed8cd1311bc1977 av_one_half  avia-builder-el-164  el_after_av_one_half  el_before_av_one_full  no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div  class='flex_column av-bvwufr-9271e309145f67dcc6689fda410a350d av_one_full  avia-builder-el-165  el_after_av_one_half  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5nwqdyc-6d775246a4762b3bf5112136d26bb4c2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">The added value of our CX feedback program services<\/h3>\n<p style=\"text-align: center;\">With the targeted development of your CX feedback program, you gain deeper insights into customer needs and implement targeted improvements along the customer journey. Companies benefit from a data-based, flexible CX strategy that not only sustainably strengthens customer satisfaction but also customer loyalty.<\/p>\n<\/div><\/section><\/div><div  class='flex_column av-5grqde-d4fe750dcabc5c438822ad22b6d361bb av_one_full  avia-builder-el-167  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-3r3v8y-35b441b6580d9e566a3162803146d558-wrap avia-button-center  avia-builder-el-169  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3r3v8y-35b441b6580d9e566a3162803146d558\">\n#top #wrap_all .avia-button.av-3r3v8y-35b441b6580d9e566a3162803146d558{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-3r3v8y-35b441b6580d9e566a3162803146d558 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2cjb4i-2554faf2df11d52771294f6452622d5e\">\n#top .hr.hr-invisible.av-2cjb4i-2554faf2df11d52771294f6452622d5e{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-2cjb4i-2554faf2df11d52771294f6452622d5e hr-invisible  avia-builder-el-170  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_6'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9335'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-akho82-607d97d00f62aea4a19b80165767d571\">\n.avia_transform .flex_column.av-akho82-607d97d00f62aea4a19b80165767d571{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"design-thinking\"  class='flex_column av-akho82-607d97d00f62aea4a19b80165767d571 av_one_full  avia-builder-el-171  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-m5xlqvja-764e45d132b808ad5d08eaf2580888bf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Design Thinking Workshops in customer experience management: Together with SKOPOS CONNECT and SKOPOS NOVA for user-centered solutions<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8lp8ea-0000366afdc1f78dc3a3095d6e24fd24\">\n#top .hr.av-8lp8ea-0000366afdc1f78dc3a3095d6e24fd24{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-8lp8ea-0000366afdc1f78dc3a3095d6e24fd24 .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-8lp8ea-0000366afdc1f78dc3a3095d6e24fd24 hr-custom  avia-builder-el-173  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n<div  class='flex_column av-80i79e-fc63169e4a372c70d0c2b52c7d754a15 av_one_full  avia-builder-el-174  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5xls4rf-c61a4d5bcfdfadbd98c650760268fbfb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">In our design thinking workshops, we combine the CX expertise of SKOPOS CONNECT with the UX expertise of our partners at SKOPOS NOVA. Together, we help you to understand the needs of your customers and to develop innovative solutions that sustainably improve your customer experience (CX). These workshops offer you the opportunity to develop creative ideas and to derive specific measures to optimize the customer journey \u2013 always with the customer in mind.<\/p>\n<h3 class=\"newh3\">Our services in the design thinking workshops<\/h3>\n<\/div><\/section><\/div>\n<div class='flex_column_table av-58f0r6-f0e0b3d70e2c4eb577d71f921145bae2 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-58f0r6-f0e0b3d70e2c4eb577d71f921145bae2\">\n#top .flex_column_table.av-equal-height-column-flextable.av-58f0r6-f0e0b3d70e2c4eb577d71f921145bae2{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-58f0r6-f0e0b3d70e2c4eb577d71f921145bae2{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-58f0r6-f0e0b3d70e2c4eb577d71f921145bae2 av_one_half  avia-builder-el-176  el_after_av_one_full  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5xltq6g-86dc77ab03b0e69263578e9699f0979f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Customer-centered analysis and exploration<br \/>\n<\/strong>With our combined expertise in CX and UX management, we conduct an in-depth analysis of customer needs. Together, we identify key moments and pain points along the customer journey that require special attention, thus creating a solid foundation for concept development.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4x2xea-a2dd6cd8e5b14de5497db6b57c925271\">\n#top .flex_column_table.av-equal-height-column-flextable.av-4x2xea-a2dd6cd8e5b14de5497db6b57c925271{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-4x2xea-a2dd6cd8e5b14de5497db6b57c925271{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-4x2xea-a2dd6cd8e5b14de5497db6b57c925271 av_one_half  avia-builder-el-178  el_after_av_one_half  el_before_av_one_half  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5xlueq7-29f04abac0c6c39fc186523a4e400a1a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Innovative concept development and prototyping:<\/strong><br \/>\nIn a workshop format, we develop initial ideas and prototypes for specific CX solutions together with you.<a href=\"https:\/\/www.skopos-nova.de\/services\/ux-concept-ux-design\/prototyping\" target=\"_blank\" rel=\"noopener\"> SKOPOS NOVA<\/a> contributes its expertise in the field of UX design and prototyping, while SKOPOS CONNECT ensures that the concepts support your strategic CX goals and aim for measurable success.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-m5xluy05-9e9db52a5b684ca5b88b4cbfae15e4e3 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5xluy05-9e9db52a5b684ca5b88b4cbfae15e4e3\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5xluy05-9e9db52a5b684ca5b88b4cbfae15e4e3{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-m5xluy05-9e9db52a5b684ca5b88b4cbfae15e4e3{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-m5xluy05-9e9db52a5b684ca5b88b4cbfae15e4e3 av_one_half  avia-builder-el-180  el_after_av_one_half  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5xlwnci-e3317b2ffc1fa5151488f0f392be2589 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Testing and validation of the concepts<br \/>\n<\/strong>By conducting usability tests with prototypes together, we gain early feedback that helps to fine-tune the solutions. This approach ensures that the measures are practical and can be implemented directly.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3413ua-cb37c110c35590be32fbf936e27c1654\">\n#top .flex_column_table.av-equal-height-column-flextable.av-3413ua-cb37c110c35590be32fbf936e27c1654{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-3413ua-cb37c110c35590be32fbf936e27c1654{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-3413ua-cb37c110c35590be32fbf936e27c1654 av_one_half  avia-builder-el-182  el_after_av_one_half  el_before_av_one_full  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m5xlya2m-61336130b7e1b78734e84dfd154a9c01 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>Strategic advice and implementation<br \/>\n<\/strong>SKOPOS CONNECT and <a href=\"https:\/\/www.skopos-nova.de\/services\/ux-concept-ux-design\/ideation-design-thinking\" target=\"_blank\" rel=\"noopener\">SKOPOS NOVA<\/a> not only support you in the concept phase, but also in the implementation. Together, we develop a tailor-made action plan to integrate the developed solutions into your CX strategy in the long term, thus creating a consistent, convincing customer experience.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div  class='flex_column av-6za6iq-93f0b78fd3914197e222fbae4f283843 av_one_full  avia-builder-el-184  el_after_av_one_half  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5xmdjih-eaff7385a00f1575fbc29427b399b300 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Why our joint design thinking workshops?<\/h3>\n<p style=\"text-align: center;\">Our collaboration combines the in-depth UX knowledge of SKOPOS NOVA with the comprehensive CX expertise of SKOPOS CONNECT. This teamwork makes it possible to create practical, user-centered solutions that specifically address your challenges. The combination of creative design thinking approaches and data-based insights along the customer journey ensures that your measures are implemented precisely and in a customer-oriented way \u2013 for a customer experience that inspires and builds long-term loyalty.<\/p>\n<\/div><\/section><\/div>\n<div  class='flex_column av-5qmgfm-5a2ef25c6f139e825930afe691bcf8a6 av_one_full  avia-builder-el-186  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-4tubv6-5076eca4a859927e87a12f0b36e61280-wrap avia-button-center  avia-builder-el-188  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4tubv6-5076eca4a859927e87a12f0b36e61280\">\n#top #wrap_all .avia-button.av-4tubv6-5076eca4a859927e87a12f0b36e61280{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-4tubv6-5076eca4a859927e87a12f0b36e61280 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-92m76-4ba8df9a9ddf3e23cad4664ede92aacb\">\n#top .hr.hr-invisible.av-92m76-4ba8df9a9ddf3e23cad4664ede92aacb{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-92m76-4ba8df9a9ddf3e23cad4664ede92aacb hr-invisible  avia-builder-el-189  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1k3lifj-a0bb45c581b261264eaae56349a5a827\">\n.avia_transform .flex_column.av-1k3lifj-a0bb45c581b261264eaae56349a5a827{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-1k3lifj-a0bb45c581b261264eaae56349a5a827 av_one_full  avia-builder-el-190  el_after_av_one_full  el_before_av_one_third  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-1hpkl8f-d2ae1d4811c11680a9736761c01537e2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Your contacts<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1fpcx9r-9f50eb40a6bc717794afc80cc5262eef\">\n#top .hr.av-1fpcx9r-9f50eb40a6bc717794afc80cc5262eef{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-1fpcx9r-9f50eb40a6bc717794afc80cc5262eef .hr-inner{\nwidth:200px;\nborder-color:#177071;\n}\n<\/style>\n<div  class='hr av-1fpcx9r-9f50eb40a6bc717794afc80cc5262eef hr-custom  avia-builder-el-192  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1e814m7-0d83253cdae448aabbf0c1af66befe66\">\n.avia_transform .flex_column.av-1e814m7-0d83253cdae448aabbf0c1af66befe66{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-1e814m7-0d83253cdae448aabbf0c1af66befe66 av_one_third  avia-builder-el-193  el_after_av_one_full  el_before_av_one_third  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1d1yfan-9ed860113bc89bc436283512c84692b7\">\n.avia-image-container.av-1d1yfan-9ed860113bc89bc436283512c84692b7 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1d1yfan-9ed860113bc89bc436283512c84692b7 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1d1yfan-9ed860113bc89bc436283512c84692b7 av-styling- avia-align-center  avia-builder-el-194  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6817 avia-img-lazy-loading-not-6817 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png\" alt='Oliver Kern' title='Oliver Kern'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-180x180.png 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-1bmtpv3-e49d9f6c539cd370ec53e2b495379431 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Oliver<br \/>\nManaging Director<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-19pqsjj-7299250650b28e562035ae7cd805e605\">\n.avia_transform .flex_column.av-19pqsjj-7299250650b28e562035ae7cd805e605{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-19pqsjj-7299250650b28e562035ae7cd805e605 av_one_third  avia-builder-el-196  el_after_av_one_third  el_before_av_one_third  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-186kzcf-bf07fb6366513258d65837c212290ece\">\n.avia-image-container.av-186kzcf-bf07fb6366513258d65837c212290ece img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-186kzcf-bf07fb6366513258d65837c212290ece .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-186kzcf-bf07fb6366513258d65837c212290ece av-styling- avia-align-center  avia-builder-el-197  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6537 avia-img-lazy-loading-not-6537 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg\" alt='Tobias' title='Tobias'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-161hk7z-a4ac93c6f4302f4787a01c3a04c8c151 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Tobias<br \/>\nHead of Marketing &amp; Sales<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-145hn7z-e65f9b12edb57f58d6d61b401722b74e\">\n.avia_transform .flex_column.av-145hn7z-e65f9b12edb57f58d6d61b401722b74e{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-145hn7z-e65f9b12edb57f58d6d61b401722b74e av_one_third  avia-builder-el-199  el_after_av_one_third  el_before_av_one_full  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-12ndcbz-662822b55ffa9a14c19170a0b059ede4\">\n.avia-image-container.av-12ndcbz-662822b55ffa9a14c19170a0b059ede4 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-12ndcbz-662822b55ffa9a14c19170a0b059ede4 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-12ndcbz-662822b55ffa9a14c19170a0b059ede4 av-styling- avia-align-center  avia-builder-el-200  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-7871 avia-img-lazy-loading-not-7871 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02.jpg\" alt='Marc' title='Marc'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-11nru2n-d84c95eaf230a75dbdeb12cf37acebe9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Marc<br \/>\nProduct Owner CX &amp; Agile Coach<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-104z3jz-d6383b1d3ba04199692637f302058bff\">\n.flex_column.av-104z3jz-d6383b1d3ba04199692637f302058bff{\npadding:0 0 0 20px;\n}\n.avia_transform .flex_column.av-104z3jz-d6383b1d3ba04199692637f302058bff{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-104z3jz-d6383b1d3ba04199692637f302058bff{\npadding:0 0 0 20px;\n}\n}\n<\/style>\n<div  class='flex_column av-104z3jz-d6383b1d3ba04199692637f302058bff av_one_full  avia-builder-el-202  el_after_av_one_third  el_before_av_hr  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yo4g6n-94c7f43fc20987da6e98275d6711c91a\">\n#top .hr.hr-invisible.av-yo4g6n-94c7f43fc20987da6e98275d6711c91a{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-yo4g6n-94c7f43fc20987da6e98275d6711c91a hr-invisible  avia-builder-el-203  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-wswtpb-f54be52f3dc91e1fabce5f541057ad32 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Our customers<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-uiy2un-0bfe5b48f77a40c281b68c5c54bfbb25\">\n#top .hr.av-uiy2un-0bfe5b48f77a40c281b68c5c54bfbb25{\nmargin-top:20px;\nmargin-bottom:30px;\n}\n.hr.av-uiy2un-0bfe5b48f77a40c281b68c5c54bfbb25 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-uiy2un-0bfe5b48f77a40c281b68c5c54bfbb25 hr-custom  avia-builder-el-205  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-se739b-aa42037bd60a249ff9fa4cb34e379e48\">\n#top .hr.hr-invisible.av-se739b-aa42037bd60a249ff9fa4cb34e379e48{\nmargin-top:-30!important;px;\nheight:1px;\n}\n<\/style>\n<div  class='hr av-se739b-aa42037bd60a249ff9fa4cb34e379e48 hr-invisible  avia-builder-el-206  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-rff5tb-c3ba234981e51ae485c65ee333ab38cb av_one_full  avia-builder-el-207  el_after_av_hr  avia-builder-el-last  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-pf42e7-b4e6bcafbf37e38c7712361a799910a4\">\n#top .avia-gallery.av-pf42e7-b4e6bcafbf37e38c7712361a799910a4 .avia-gallery-thumb a{\nwidth:16.6667%;\n}\n<\/style>\n<div  id=\"logokunden\"  class='avia-gallery av-pf42e7-b4e6bcafbf37e38c7712361a799910a4 avia_animate_when_visible  avia-builder-el-208  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https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2794 avia-img-lazy-loading-2794\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png\" title='PORSCHE' alt='PORSCHE' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png' class='avianolink noLightbox ' data-onclick='2' title='vw'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2993 avia-img-lazy-loading-not-2993\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-180x180.png\" width=\"180\" height=\"180\"  title='vw' alt='vw' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2993 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src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png\" width=\"180\" height=\"180\"  title='SEAT' alt='SEAT' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2801 avia-img-lazy-loading-2801\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png\" title='SEAT' alt='SEAT' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png' class='avianolink noLightbox ' data-onclick='4' title='REWE GROUP'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2792 avia-img-lazy-loading-not-2792\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-180x180.png\" width=\"180\" height=\"180\"  title='REWE GROUP' alt='REWE GROUP' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2792 avia-img-lazy-loading-2792\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png\" title='REWE GROUP' alt='REWE GROUP' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png' class='avianolink noLightbox ' data-onclick='5' title='Bayer'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3546 avia-img-lazy-loading-not-3546\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-180x180.png\" width=\"180\" height=\"180\"  title='bayer' alt='Bayer' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3546 avia-img-lazy-loading-3546\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png\" title='bayer' alt='Bayer' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png' class='avianolink noLightbox ' data-onclick='6' title='VIESSMANN'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3006 avia-img-lazy-loading-not-3006\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-180x180.png\" width=\"180\" height=\"180\"  title='VIESSMANN' alt='VIESSMANN' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3006 avia-img-lazy-loading-3006\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png\" title='VIESSMANN' alt='VIESSMANN' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png' class='first_thumb avianolink noLightbox ' data-onclick='7' title='GLS'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2793 avia-img-lazy-loading-not-2793\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png\" width=\"180\" height=\"180\"  title='GLS' alt='GLS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2793 avia-img-lazy-loading-2793\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png\" title='GLS' alt='GLS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png' class='avianolink noLightbox ' data-onclick='8' title='FRESSNAPF'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3001 avia-img-lazy-loading-not-3001\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png\" width=\"180\" height=\"180\"  title='FRESSNAPF' alt='FRESSNAPF' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3001 avia-img-lazy-loading-3001\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png\" title='FRESSNAPF' alt='FRESSNAPF' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png' class='avianolink noLightbox ' data-onclick='9' title='1 FC Koeln'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3552 avia-img-lazy-loading-not-3552\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png\" width=\"180\" height=\"180\"  title='1fckoeln' alt='1 FC Koeln' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3552 avia-img-lazy-loading-3552\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png\" title='1fckoeln' alt='1 FC Koeln' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png' class='avianolink noLightbox ' data-onclick='10' title='Continental'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2798 avia-img-lazy-loading-not-2798\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png\" width=\"180\" height=\"180\"  title='Continental' alt='Continental' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2798 avia-img-lazy-loading-2798\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png\" title='Continental' alt='Continental' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png' class='avianolink noLightbox ' data-onclick='11' title='Fingerhaus'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3542 avia-img-lazy-loading-not-3542\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png\" width=\"180\" height=\"180\"  title='fingerhaus' alt='Fingerhaus' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3542 avia-img-lazy-loading-3542\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png\" title='fingerhaus' alt='Fingerhaus' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png' class='avianolink noLightbox ' data-onclick='12' title='1 FC Koeln'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3550 avia-img-lazy-loading-not-3550\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png\" width=\"180\" height=\"180\"  title='atoss' alt='ATOSS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3550 avia-img-lazy-loading-3550\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png\" title='atoss' alt='ATOSS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png' class='first_thumb avianolink noLightbox ' data-onclick='13' title='AmRest'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3548 avia-img-lazy-loading-not-3548\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png\" width=\"180\" height=\"180\"  title='amrest' alt='AmRest' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3548 avia-img-lazy-loading-3548\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png\" title='amrest' alt='AmRest' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png' class='avianolink noLightbox ' data-onclick='14' title='DERTOUR'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2796 avia-img-lazy-loading-not-2796\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png\" width=\"180\" height=\"180\"  title='DERTOUR' alt='DERTOUR' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2796 avia-img-lazy-loading-2796\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png\" title='DERTOUR' alt='DERTOUR' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png' class='avianolink noLightbox ' data-onclick='15' title='dextra'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3540 avia-img-lazy-loading-not-3540\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png\" width=\"180\" height=\"180\"  title='dextra' alt='dextra' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3540 avia-img-lazy-loading-3540\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png\" title='dextra' alt='dextra' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png' class='avianolink noLightbox ' data-onclick='16' title='bergzeit'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3544 avia-img-lazy-loading-not-3544\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-180x180.png\" width=\"180\" height=\"180\"  title='bergzeit' alt='bergzeit' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3544 avia-img-lazy-loading-3544\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png\" title='bergzeit' alt='bergzeit' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png' class='avianolink noLightbox ' data-onclick='17' title='tobaccoland'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3538 avia-img-lazy-loading-not-3538\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-180x180.png\" width=\"180\" height=\"180\"  title='tobaccoland' alt='tobaccoland' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3538 avia-img-lazy-loading-3538\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png\" title='tobaccoland' alt='tobaccoland' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png' class='avianolink noLightbox ' data-onclick='18' title='trumpf'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-6116 avia-img-lazy-loading-not-6116\"  data-avia-tooltip='trumpf' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png\" width=\"180\" height=\"180\"  title='trumpf' alt='trumpf' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-6116 avia-img-lazy-loading-6116\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png\" title='trumpf' alt='trumpf' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-np59r3-71249b8b0bdec016ad7e7c1730c5bf94\">\n#top .hr.hr-invisible.av-np59r3-71249b8b0bdec016ad7e7c1730c5bf94{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-np59r3-71249b8b0bdec016ad7e7c1730c5bf94 hr-invisible  avia-builder-el-209  el_after_av_gallery  el_before_av_content_slider '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_content_slider-2a4ea60959af136092576783208b74ff\">\n#top .av-slideshow-ui.av-av_content_slider-2a4ea60959af136092576783208b74ff .avia-slideshow-dots a:not(.active){\nbackground-color:#ff9c1b;\n}\n.avia-content-slider-element-container.av-av_content_slider-2a4ea60959af136092576783208b74ff .slide-entry{\nmargin:0 0 0 0;\npadding:0 20px 0 20px;\n}\n\n@media only screen and (min-width: 990px){ \n.avia-content-slider-element-container.av-av_content_slider-2a4ea60959af136092576783208b74ff .slide-entry{\npadding:0 20px 0 20px;\n}\n}\n<\/style>\n<div  id=\"zitat-sl\"  class='avia-content-slider-element-container av-av_content_slider-2a4ea60959af136092576783208b74ff avia-content-slider-element-slider avia-content-slider avia-smallarrow-slider avia-content-slider-active avia-content-slider-odd  avia-builder-el-210  el_after_av_hr  avia-builder-el-last  av-slideshow-ui av-control-default av-nav-arrows-visible av-nav-dots-visible av-hide-nav-arrows av-slideshow-autoplay av-loop-endless av-loop-manual-endless avia-content-slider1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:10,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:30}\"><div class='avia-smallarrow-slider-heading  no-content-slider-heading '><div class='new-special-heading'>&nbsp;<\/div><div 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>8<\/a><\/div><\/div><div class=\"avia-content-slider-inner\"><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-1 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>With the Audi Innovators Circle (AIC), we have created an insight community that allows us to quickly and efficiently incorporate customer feedback into ongoing projects. The AIC has become an indispensable tool for our departments because we can use a wide range of customized research approaches to deliver exactly the results that are needed in the current project phase<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi.png 200w\" alt=\"Audi\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Oliver Malms,<\/strong><span class=\"avia-testimonial-subtitle \"> Customer Insights &amp; Trend Research<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-2 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Thanks to our international CX program, we continuously learn from our customers&#8217; feedback and, together with SKOPOS CONNECT, we can improve the customer journey of pet owners day by day.<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w\" alt=\"Fressnapf\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Maximilian Wittmar,<\/strong><span class=\"avia-testimonial-subtitle \"> Customer Insights Manager<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-3 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>The ATOSS Customer Satisfaction Survey provides us with valuable insights across four customer journey touchpoints in six countries. Thanks to the professional advice and quick implementation by SKOPOS CONNECT, we benefit from short project durations, the real-time transfer of defined KPIs to Salesforce and we pave the way for further establishing the CX within the ATOSS organization<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w\" alt=\"ATOSS\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Stefan Koch, <\/strong><span class=\"avia-testimonial-subtitle \">Head of Account-based Marketing<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-4 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">\u201e<em>With the Porsche Advisors Club, we have created a direct channel to our customers to get quick and pragmatic input on how we can further improve our products and services. It is important to us that this co-creation is not one-sided, but that we engage in an active dialog<\/em>.\u201c<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w\" alt=\"Porsche\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Robert Ader, <\/strong>CMO of Porsche AG<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-5 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>The Mainova Community makes research uncomplicated, fast and authentic for us. With it, we always have an ear to the ground when it comes to our customers and their perceptions: that in itself is value added<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova.png 200w\" alt=\"Mainova\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Eckart Strangfeld, <\/strong>Head of Market Research and Data Mining<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-6 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Now we can experience our customers&#8217; customer journey live.<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w\" alt=\"SEAT\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Luis Freile, <\/strong>Customer Care Processes<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-7 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Think \u2013 talk \u2013 participate: that&#8217;s why we created the ARAG Denkraum. This is where we develop new ideas \u2013 together with our customers<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag.png 200w\" alt=\"ARAG\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">St\u00e9phanie R\u00f6hrig, <\/strong>Head of International Communication \/ Research &amp; Analysis<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-8 slide-parity-odd  post-entry-last  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">\u201e<em>The CSS Research Community is a great way for us to bring in-depth customer knowledge into the company. Using a variety of methods, customers are quickly and easily involved in optimizing products, services and processes. The feedback we&#8217;ve received so far shows that this type of customer research is highly valued by our customers and by our internal teams<\/em>.\u201c<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css.png 200w\" alt=\"CSS\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">J\u00f6rg Heinecke, <\/strong>Team Leader Customer Experience &amp; Market Research<br \/>\nCSS Kranken-Versicherung AG<\/div>\n<\/div>\n<\/div><\/section><\/div><\/div><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":6,"featured_media":8946,"parent":3087,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9335","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX measures | SKOPOS CONNECT<\/title>\n<meta name=\"description\" content=\"\u2713CX measures \u2713OKR framework \u2713CX optimisation \u2713Action planning \u2713Design thinking \u25baEffective CX measures for an outstanding customer experience\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\/cx-measures\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX measures | SKOPOS CONNECT\" \/>\n<meta property=\"og:description\" content=\"\u2713CX measures \u2713OKR framework \u2713CX optimisation \u2713Action planning \u2713Design thinking \u25baEffective CX measures for an outstanding customer experience\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\/cx-measures\" \/>\n<meta property=\"og:site_name\" content=\"SKOPOS CONNECT GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/skoposconnect\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-08T07:08:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/01\/Massnahmen_mo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\\\/cx-measures\",\"url\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\\\/cx-measures\",\"name\":\"CX measures | SKOPOS CONNECT\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\\\/cx-measures#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\\\/cx-measures#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.skopos-connect.de\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Massnahmen_mo.jpg\",\"datePublished\":\"2025-01-15T10:19:11+00:00\",\"dateModified\":\"2025-04-08T07:08:15+00:00\",\"description\":\"\u2713CX measures \u2713OKR framework \u2713CX optimisation \u2713Action planning \u2713Design thinking \u25baEffective CX measures for an outstanding customer experience\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\\\/cx-measures#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\\\/cx-measures\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\\\/cx-measures#primaryimage\",\"url\":\"https:\\\/\\\/www.skopos-connect.de\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Massnahmen_mo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.skopos-connect.de\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/Massnahmen_mo.jpg\",\"width\":1200,\"height\":600,\"caption\":\"Massnahmen_mo\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\\\/cx-measures#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/home\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions &#8211; 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