{"id":9313,"date":"2025-01-09T10:32:15","date_gmt":"2025-01-09T09:32:15","guid":{"rendered":"https:\/\/www.skopos-connect.de\/solutions\/cx\/cx-implementierung-integration"},"modified":"2025-04-08T09:14:23","modified_gmt":"2025-04-08T07:14:23","slug":"cx-implementation-integration","status":"publish","type":"page","link":"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\/cx-implementation-integration","title":{"rendered":"CX implementation &#038; integration"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-175dtgv-51bf9ea07e0605aa3b26923203ad2ed1\">\n.avia-section.av-175dtgv-51bf9ea07e0605aa3b26923203ad2ed1{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/01\/Implementierung.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-175dtgv-51bf9ea07e0605aa3b26923203ad2ed1 main_color 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class='av_textblock_section av-bvpcg5r-7593eb023dd308ea2ac030c34b08d066 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">Scalable<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-buom7un-a651eb84f035999046f03996a6f07982\">\n#top .hr.hr-invisible.av-buom7un-a651eb84f035999046f03996a6f07982{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-buom7un-a651eb84f035999046f03996a6f07982 hr-invisible  avia-builder-el-3  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bsapkz3-1237a9b01810b4219304d8b70d365fa2\">\n#top .av_textblock_section.av-bsapkz3-1237a9b01810b4219304d8b70d365fa2 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-bsapkz3-1237a9b01810b4219304d8b70d365fa2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">CX implementation <\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bpzzm6n-10a7af60d01164dd7636918cb78f5bb5\">\n#top .hr.hr-invisible.av-bpzzm6n-10a7af60d01164dd7636918cb78f5bb5{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-bpzzm6n-10a7af60d01164dd7636918cb78f5bb5 hr-invisible  avia-builder-el-5  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-boce4j3-32ffdf77b629cc95628adf090f774465\">\n#top .av_textblock_section.av-boce4j3-32ffdf77b629cc95628adf090f774465 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-boce4j3-32ffdf77b629cc95628adf090f774465 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">is the key to success<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bmysxjz-ab4926b1c0050d1271add25dfbda3be3\">\n.avia-section.av-bmysxjz-ab4926b1c0050d1271add25dfbda3be3{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/01\/Implementierung_mo.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-bmysxjz-ab4926b1c0050d1271add25dfbda3be3 main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_one_full  av-desktop-hide av-medium-hide avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-35 av-height-percent  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='35' data-av_min_height_opt='percent'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-blm7ylb-c005bc572646c609fc89ca8a4802455b\">\n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 100px;\n}\n.avia_transform .flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 50px;\n}\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 10px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-blm7ylb-c005bc572646c609fc89ca8a4802455b{\npadding:0 0 0 10px;\n}\n}\n<\/style>\n<div  class='flex_column av-blm7ylb-c005bc572646c609fc89ca8a4802455b av_one_full  avia-builder-el-8  avia-builder-el-no-sibling  first flex_column_div av-animated-generic zoom-in  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bjhl1lr-7681e76bc7f501abbea265e921c9ba63\">\n#top .av_textblock_section.av-bjhl1lr-7681e76bc7f501abbea265e921c9ba63 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-bjhl1lr-7681e76bc7f501abbea265e921c9ba63 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">Scalable<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bigutan-63c06a144780b33a170ad028b9e1b964\">\n#top .hr.hr-invisible.av-bigutan-63c06a144780b33a170ad028b9e1b964{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-bigutan-63c06a144780b33a170ad028b9e1b964 hr-invisible  avia-builder-el-10  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-158itn3-b4a2b12520aa377918f9b0d9e5d6a27c\">\n#top .av_textblock_section.av-158itn3-b4a2b12520aa377918f9b0d9e5d6a27c .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-158itn3-b4a2b12520aa377918f9b0d9e5d6a27c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">CX implementation <\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bepucfz-9fd8c0bb2d844da2780852914033122d\">\n#top .hr.hr-invisible.av-bepucfz-9fd8c0bb2d844da2780852914033122d{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-bepucfz-9fd8c0bb2d844da2780852914033122d hr-invisible  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-14vz7xb-3edd0ef00361b54c3c4a5bf6ef6f8103\">\n#top .av_textblock_section.av-14vz7xb-3edd0ef00361b54c3c4a5bf6ef6f8103 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-14vz7xb-3edd0ef00361b54c3c4a5bf6ef6f8103 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">is the key to success<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-bbdbkgf-e4241c85f7c2a954a9141f63c7cdebd4 av_one_full  avia-builder-el-14  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-b9kr3wf-6342a24cce001e7e9ce9c90ad1fb910f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Welcome to SKOPOS CONNECT \u2013 your expert for the implementation and integration of customer experience (CX) solutions. Our tailored approach helps companies to choose the right technology, optimize all relevant touchpoints and seamlessly integrate them into your existing processes. Through targeted measures, we increase your net promoter score and help you to sustainably improve customer satisfaction. Benefit from our extensive experience in successfully implementing CX programs and let us revolutionize your customer experience together!<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-b8h2cpr-6c99ae4576716b233b08603e9aae6d21\">\n.avia_transform .flex_column.av-b8h2cpr-6c99ae4576716b233b08603e9aae6d21{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-b8h2cpr-6c99ae4576716b233b08603e9aae6d21 av_one_full  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-b7coir3-2621078e6123666ff18f7e1366625598 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">CX implementation &amp; integration<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-143eubj-0a65f6b3376130764fabac783e92843b\">\n#top .hr.av-143eubj-0a65f6b3376130764fabac783e92843b{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-143eubj-0a65f6b3376130764fabac783e92843b .hr-inner{\nwidth:200px;\nborder-color:#d44215;\n}\n<\/style>\n<div  class='hr av-143eubj-0a65f6b3376130764fabac783e92843b hr-custom  avia-builder-el-18  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-cgjxzb-aa30e25433dc1c0fc3f4fe0c153e6e1c av_one_full  avia-builder-el-19  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-aoewzb-d6402b1fb670acd8ad9c232f40325926 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">The technical implementation creates a scalable and data-based system that forms the basis for data-driven optimization of the customer experience and enables targeted integration of feedback data into the company&#8217;s systems.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4mrp2v-dda094108891ce9a54ed880396f45990\">\n#top .flex_column.av-4mrp2v-dda094108891ce9a54ed880396f45990{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-4mrp2v-dda094108891ce9a54ed880396f45990{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-4mrp2v-dda094108891ce9a54ed880396f45990 av_one_full  avia-builder-el-21  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5xxvaxn-3ccd7d6408f92703ea227b728d8d4b1b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Definition:<\/strong><br \/>\nThe technical implementation creates a scalable and data-based system that forms the basis for data-driven optimization of the customer experience and enables targeted integration of feedback data into the company&#8217;s systems.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8q71w7-2b30fe5187780bbc8b0d45dbcc3032c1\">\n#top .flex_column.av-8q71w7-2b30fe5187780bbc8b0d45dbcc3032c1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-8q71w7-2b30fe5187780bbc8b0d45dbcc3032c1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-8q71w7-2b30fe5187780bbc8b0d45dbcc3032c1 av_one_full  avia-builder-el-23  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5xxvyfv-3092589d2aca4cfdbb7fa3540a247c2d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Key topics:<\/strong><br \/>\nSelecting a CX platform such as Qualtrics or Medallia, connecting it to existing IT systems (e.g. CRM and e-commerce solutions), and technically implementing and integrating surveys at key touchpoints.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2a0fef-7ffe5917d807b40abe82a2a3a9f8fd76\">\n#top .flex_column.av-2a0fef-7ffe5917d807b40abe82a2a3a9f8fd76{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-2a0fef-7ffe5917d807b40abe82a2a3a9f8fd76{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-2a0fef-7ffe5917d807b40abe82a2a3a9f8fd76 av_one_full  avia-builder-el-25  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5xxwkac-57b237768e32560c9fac11797211e2d2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><strong>Objective:<\/strong><br \/>\nto create a consistent and seamlessly integrated feedback system that captures relevant customer data and provides valuable insights along the customer journey. This is how we ensure that all measures are tailored to the needs of the customers and can be continuously optimized.<\/p>\n<\/div><\/section><\/div>\n<div  id=\"cx-implementation-integration\"  class='flex_column av-b0m60wv-aced125b7259f1699cd85ce47c41d892 av_one_full  avia-builder-el-27  el_after_av_one_full  el_before_av_hr  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411\">\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid{\njustify-content:space-between;\nrow-gap:30px;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 li.av-icon-cell-item{\nflex-basis:calc(33.33% - 20px);\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .avia-icongrid-front{\nbackground-color:#d44215!important;;\nborder-radius:30px 30px 30px 30px;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .avia-icongrid-front .avia-icongrid-inner{\npadding:10px 20px 10px 20px;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .icongrid_title{\ncolor:#ffffff!important;;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .icongrid_subtitle{\ncolor:#ffffff;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .avia-icongrid-content{\nbackground-color:#f9eded!important;;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .avia-icongrid-content .avia-icongrid-inner{\nfont-size:17px;\npadding:10px 20px 10px 20px;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .avia-icongrid-flipback{\nfont-size:17px;\nbackground-color:#f9eded!important;;\nborder-radius:30px 30px 30px 30px;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .avia-icongrid-flipback .avia-icongrid-inner{\npadding:10px 20px 10px 20px;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .avia-icongrid-front.bg-img:before{\nborder-radius:30px 30px 30px 30px;\n}\n.avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid-wrapper .avia-icongrid-flipback.bg-img:before{\nborder-radius:30px 30px 30px 30px;\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n#top .avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid.av-flex-cells.av-can-break-50.av-50-break-989 li{\nflex:0 1 calc(50% - 15px);\n}\n}\n\n@media only screen and (max-width: 767px){ \n#top .avia-icon-grid-container.av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411 .avia-icongrid.av-flex-cells.av-can-break-50.av-50-break-767 li{\nflex:0 1 calc(50% - 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.avia-icongrid-wrapper.av-12l9gun-da936532a489d877bd23cce52146408d .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-aoddr73-8-1-c74af0aa49420bf176e09b29fc90e55f .avia-icongrid-front{\nbackground:unset;\nbackground-color:#ff9e1a;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-aoddr73-8-1-c74af0aa49420bf176e09b29fc90e55f .icongrid_title{\ncolor:#ffffff;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-aoddr73-8-1-c74af0aa49420bf176e09b29fc90e55f .avia-icongrid-content{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-aoddr73-8-1-c74af0aa49420bf176e09b29fc90e55f .avia-icongrid-flipback{\nbackground:unset;\nbackground-color:#ffebd8;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-aoddr73-8-1-c74af0aa49420bf176e09b29fc90e55f .avia-icongrid-content .avia-icongrid-text{\ncolor:#020202;\n}\n.avia-icon-grid-container .avia-icongrid-wrapper.av-aoddr73-8-1-c74af0aa49420bf176e09b29fc90e55f .avia-icongrid-flipback .avia-icongrid-text{\ncolor:#020202;\n}\n<\/style>\n<div  class='avia-icon-grid-container av-ayjo9pb-6a06fd4735ae63ddf5a19e17ab59e411  avia-builder-el-28  el_before_av_codeblock  avia-builder-el-first ' data-min-height=\"200\"><ul id='avia-icongrid-69f278b616f1f' class='avia-icongrid clearfix avia_animate_when_almost_visible avia-icongrid-flipbox avia_flip_force_close avia-icongrid-numrow-3 avia-cell-space-between av-flex-cells av-break-767 av-can-break-50'>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-1 av-first-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-ax7hnpr-cd5296d481715b7fc498588b06aa1d45'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Data Strategy\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Data Strategy<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We develop an effective data strategy \u2013 for the optimal consolidation of data sources and data-driven decisions.<\/p>\n<p><a href=\"#data-strategy\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-2 av-first-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-avjqdq7-66518b978869fb67e559ee3f080770b6'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Tool\/Platform Selection\/Consulting\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Tool\/Platform Selection\/Consulting<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We offer customized tool and platform selection \u2013 for optimal adaptation to individual requirements and the existing system landscape.<\/p>\n<p><a href=\"#tool-consulting\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-3 av-first-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-atyz4mn-6e24fbfe06c499973acd5469c94bb939'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Set-Up\/Configuration, Programming\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Set-Up\/Configuration, Programming<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We ensure efficient set-up and precise configuration \u2013 for optimal programming of questionnaires and contact points.<\/p>\n<p><a href=\"#set-up\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-aoddr73-8-e14a90b9ff32358ca41d048173bca953'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Close the Loop-Workflows\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Close the Loop-Workflows<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We enable real-time responses \u2013 for more satisfied customers and greater loyalty.<\/p>\n<p><a href=\"#loop-workflows\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-2 av-next-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-arw3nlb-404a10d3ef00f66ad97c1965f63d719e'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: System Integration\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >System Integration<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We realize seamless system integration \u2013 for the perfect connection of CX program and IT systems.<\/p>\n<p><a href=\"#system-integration\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-3 av-next-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-12l9gun-da936532a489d877bd23cce52146408d'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Compliance &amp; Information Security\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Compliance &amp; Information Security<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We stand for the highest compliance and information security \u2013 for the consideration of all data protection and security aspects.<\/p>\n<p><a href=\"#compliance\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-3 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-aoddr73-8-1-c74af0aa49420bf176e09b29fc90e55f'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Methodical Consulting \/ Use Case Design\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Methodical Consulting \/ Use Case Design<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We offer methodical consulting and the design of use cases \u2013 for the targeted use of the right KPIs with effective questionnaires.<\/p>\n<p><a href=\"#methodical-consulting \">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<\/ul><\/div><br \/>\n<\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ahz6afj-6fcdaa72d7ea631e17470fbe54789370\">\n#top .hr.hr-invisible.av-ahz6afj-6fcdaa72d7ea631e17470fbe54789370{\nheight:100px;\n}\n<\/style>\n<div  class='hr av-ahz6afj-6fcdaa72d7ea631e17470fbe54789370 hr-invisible  avia-builder-el-30  el_after_av_one_full  el_before_av_section  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-afxmecv-f100a6fd9f81e4f4cb54b099aa733fc3\">\n.avia-section.av-afxmecv-f100a6fd9f81e4f4cb54b099aa733fc3{\nbackground-color:#f9eded;\nbackground-image:unset;\n}\n<\/style>\n<div id='data-strategy'  class='avia-section av-afxmecv-f100a6fd9f81e4f4cb54b099aa733fc3 main_color avia-section-default avia-no-border-styling  avia-builder-el-31  el_after_av_hr  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-aexvj73-ffe05080cd7c5d0db03035fefd1e276a\">\n.avia_transform .flex_column.av-aexvj73-ffe05080cd7c5d0db03035fefd1e276a{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"textanalysemodelle\"  class='flex_column av-aexvj73-ffe05080cd7c5d0db03035fefd1e276a av_one_full  avia-builder-el-32  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-adeqkv3-a34b5ee0476bcb6630ed17443956a3bd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Data Strategy Workshops: Your data as the key to a successful CX implementation<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ac32egf-f038c4abd33ebf026c05d33727523574\">\n#top .hr.av-ac32egf-f038c4abd33ebf026c05d33727523574{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-ac32egf-f038c4abd33ebf026c05d33727523574 .hr-inner{\nwidth:200px;\nborder-color:#d44215;\n}\n<\/style>\n<div  class='hr av-ac32egf-f038c4abd33ebf026c05d33727523574 hr-custom  avia-builder-el-34  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-a9n4oen-bd7764aa81ff2d21c4c1de8d27335110 av_one_full  avia-builder-el-35  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-3o8jwv-1e40e6ba30341f613f849404dfe96f9c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A well-thought-out data strategy is at the heart of every successful customer experience (CX) program. To optimally support your CX program, we offer specialized data strategy workshops together with our colleagues from SKOPOS ELEMENTS. This ensures that your database is used optimally for the introduction and scaling of a CX program.<\/p>\n<h3 class=\"newh3\">Why is a data strategy crucial for CX?<\/h3>\n<p style=\"text-align: center;\">Data is the basis for effectively collecting and analyzing customer feedback and deriving measures from it. However, data landscapes are often complex and fragmented.<\/p>\n<h3 class=\"newh3\">A data strategy workshop helps you:<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-3datolr-e9c0096b5533e853c759de168aae9fe2 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3datolr-e9c0096b5533e853c759de168aae9fe2\">\n#top .flex_column_table.av-equal-height-column-flextable.av-3datolr-e9c0096b5533e853c759de168aae9fe2{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-3datolr-e9c0096b5533e853c759de168aae9fe2{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-3datolr-e9c0096b5533e853c759de168aae9fe2 av_one_half  avia-builder-el-37  el_after_av_one_full  el_before_av_one_half  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-btd3yv-f07753f0b3065377d8f4d1d2f59a2b48\">\n#top .avia-icon-list-container.av-btd3yv-f07753f0b3065377d8f4d1d2f59a2b48 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-btd3yv-f07753f0b3065377d8f4d1d2f59a2b48 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-btd3yv-f07753f0b3065377d8f4d1d2f59a2b48  avia-builder-el-38  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-btd3yv-f07753f0b3065377d8f4d1d2f59a2b48 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-a66mfr-84776b6bd7eb8f70828faaf8a758ca1a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Identify the right data sources.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-2z4uf-fc1bdb3e56b6c271f4afc6d3cb9c39d8 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Develop a clear vision and strategy for data-driven decisions in your CX program.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nmndre-4fc40febd0fa1abb83000b787f7768a6\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5nmndre-4fc40febd0fa1abb83000b787f7768a6{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-m5nmndre-4fc40febd0fa1abb83000b787f7768a6{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-m5nmndre-4fc40febd0fa1abb83000b787f7768a6 av_one_half  avia-builder-el-39  el_after_av_one_half  el_before_av_one_full  no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5o2kg2u-a02b4eacabb5ad0ca06e3c38575b2da6\">\n#top .avia-icon-list-container.av-m5o2kg2u-a02b4eacabb5ad0ca06e3c38575b2da6 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-m5o2kg2u-a02b4eacabb5ad0ca06e3c38575b2da6 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5o2kg2u-a02b4eacabb5ad0ca06e3c38575b2da6  avia-builder-el-40  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5o2kg2u-a02b4eacabb5ad0ca06e3c38575b2da6 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-398fjr-5153469654768d7a5aed69165833aa2e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Consolidate data and make it usable.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3j8xv3-2bf010a8d41e5095929733d3df8d1a4f\">\n#top .flex_column.av-3j8xv3-2bf010a8d41e5095929733d3df8d1a4f{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-3j8xv3-2bf010a8d41e5095929733d3df8d1a4f{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-3j8xv3-2bf010a8d41e5095929733d3df8d1a4f av_one_full  avia-builder-el-41  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-9qxws4f-330192b7d5e111a193d45e3b986ee000 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">What can you expect in a Data Strategy Workshop?<\/h3>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-9po6ov3-d9f4c2d11c6ca7540441b03a09ad4511 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">The workshops are individually tailored to your requirements and cover topics such as:<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5bf98n-2a8c3193ac384400d25aa99131ba111e\">\n#top .flex_column.av-5bf98n-2a8c3193ac384400d25aa99131ba111e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-5bf98n-2a8c3193ac384400d25aa99131ba111e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-5bf98n-2a8c3193ac384400d25aa99131ba111e av_one_half  avia-builder-el-44  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4tp94tu-a89188189643983415ad3770fe27b114\">\n#top .avia-icon-list-container.av-m4tp94tu-a89188189643983415ad3770fe27b114 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-m4tp94tu-a89188189643983415ad3770fe27b114 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4tp94tu-a89188189643983415ad3770fe27b114  avia-builder-el-45  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4tp94tu-a89188189643983415ad3770fe27b114 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4tp8umh-7d0f34e919d7d9c4561e5899846a2f6d avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Time and cost savings: Our experience as CX experts saves you valuable time and enables you to get off to a flying start with the right platform.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4tp949e-df86a54ac933e322d545b38f383c2ea6 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Long-term scalability: We think ahead and ensure that the platform can grow with your requirements.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3o8jzr-cebd3ecc2aa0cc08f8d14e18dee26e7a\">\n#top .flex_column.av-3o8jzr-cebd3ecc2aa0cc08f8d14e18dee26e7a{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-3o8jzr-cebd3ecc2aa0cc08f8d14e18dee26e7a{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-3o8jzr-cebd3ecc2aa0cc08f8d14e18dee26e7a av_one_half  avia-builder-el-46  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5mgs77p-1117cb189e44fc1bb389a03bb1d58cc4\">\n#top .avia-icon-list-container.av-m5mgs77p-1117cb189e44fc1bb389a03bb1d58cc4 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-m5mgs77p-1117cb189e44fc1bb389a03bb1d58cc4 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5mgs77p-1117cb189e44fc1bb389a03bb1d58cc4  avia-builder-el-47  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5mgs77p-1117cb189e44fc1bb389a03bb1d58cc4 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5mgs68a-251a16d08d75793c5caae2d11d27e391 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Integration into your CX program:<br \/>\nHow can data be seamlessly integrated into CX platforms like Qualtrics?<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5mgs68a-22-b9e4bc98b13f7cc00efc78d860b541a6 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Future-oriented use:<br \/>\nDevelop use cases for data-driven decisions and actions along the customer journey.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><div  id=\"persona-entwicklung\"  class='flex_column av-39w0bb-dbdac686fd6d2e4985957b37cf8ff4e4 av_one_full  avia-builder-el-48  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5mgsu7r-d0184b24fe733655b708a2885cc8c787 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Our workshops combine strategic advice with practical approaches to create a solid data foundation for your CX program.<br \/>\nYour advantage: efficient data for targeted customer experience management.<\/p>\n<p style=\"text-align: center;\">With a clear data strategy, you can:<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-q5vi47-4218bebfd46126e682a3da53fd8b74c9\">\n#top .flex_column.av-q5vi47-4218bebfd46126e682a3da53fd8b74c9{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-q5vi47-4218bebfd46126e682a3da53fd8b74c9{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-q5vi47-4218bebfd46126e682a3da53fd8b74c9 av_one_half  avia-builder-el-50  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5mjgxfv-418069525302a4cbb17fca1130020d5f\">\n#top .avia-icon-list-container.av-m5mjgxfv-418069525302a4cbb17fca1130020d5f .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-m5mjgxfv-418069525302a4cbb17fca1130020d5f .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5mjgxfv-418069525302a4cbb17fca1130020d5f  avia-builder-el-51  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5mjgxfv-418069525302a4cbb17fca1130020d5f avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5mjgncb-f4a0a74905f12c868c308ce018d1b354 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Collect and use relevant data along the entire customer journey.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5mjgvrk-683e546f66d8d045d853d2580adbcf01 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Prioritize and implement CX measures based on data.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ogccqv-d43168880eac1527f23857e883c999b1\">\n#top .flex_column.av-ogccqv-d43168880eac1527f23857e883c999b1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-ogccqv-d43168880eac1527f23857e883c999b1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-ogccqv-d43168880eac1527f23857e883c999b1 av_one_half  avia-builder-el-52  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5mjh953-6319df9b951f46850b38ac1e7db901dd\">\n#top .avia-icon-list-container.av-m5mjh953-6319df9b951f46850b38ac1e7db901dd .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-m5mjh953-6319df9b951f46850b38ac1e7db901dd .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5mjh953-6319df9b951f46850b38ac1e7db901dd  avia-builder-el-53  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5mjh953-6319df9b951f46850b38ac1e7db901dd avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5mjh6xp-4379548f24100aae916212005b802925 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Make sustainable decisions based on reliable data.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-n1ki9z-866d346a4d161e072990f7d78b23383a\">\n#top .flex_column.av-n1ki9z-866d346a4d161e072990f7d78b23383a{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-n1ki9z-866d346a4d161e072990f7d78b23383a{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-n1ki9z-866d346a4d161e072990f7d78b23383a av_one_full  avia-builder-el-54  el_after_av_one_half  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5mjhqtg-2b67911f9ab4d8f9bebd082160824b20 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Why SKOPOS CONNECT and SKOPOS Elements?<\/h3>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-m5mji4xe-d3a8ca3fdfe61a217dce8c0c6c2206a5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">As experts in customer experience management and data strategy, we work hand in hand to provide you with comprehensive support. While we at SKOPOS CONNECT implement your CX programs, our colleagues at SKOPOS Elements contribute their expertise in the areas of data strategy and data management. Together, we offer you a solution that is both strategically and operationally convincing.<\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-m5mjrth2-9d9f643b145172f630f2ed3bc1bb2d4a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><strong><span style=\"color: #666666;\">Further information<\/span><\/strong><br \/>\nFind out more about our data strategy workshops on the <a href=\"https:\/\/skopos-elements.de\/services\/strategy-enablement\/data-strategy\" target=\"_blank\" rel=\"noopener\">SKOPOS Elements<\/a>\u00a0website. There you will find detailed information about the content and possibilities of the workshops.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9ny8r33-df4e9682b84dbc51daaef5c0f4469f30\">\n#top .hr.hr-invisible.av-9ny8r33-df4e9682b84dbc51daaef5c0f4469f30{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-9ny8r33-df4e9682b84dbc51daaef5c0f4469f30 hr-invisible  avia-builder-el-58  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9na4p33-f9d81fe0fd84831baca32fb10e64ab71\">\n.avia_transform .flex_column.av-9na4p33-f9d81fe0fd84831baca32fb10e64ab71{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"tool-consulting\"  class='flex_column av-9na4p33-f9d81fe0fd84831baca32fb10e64ab71 av_one_full  avia-builder-el-59  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-9ld3p7j-4689e08a767d64ccdb8a147f31e4c52a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">CX platform selection and consulting: The right foundation for your customer experience program<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9jtrvyn-061f1cd50c98131cfcfdfc006c5f3207\">\n#top .hr.av-9jtrvyn-061f1cd50c98131cfcfdfc006c5f3207{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-9jtrvyn-061f1cd50c98131cfcfdfc006c5f3207 .hr-inner{\nwidth:200px;\nborder-color:#d44215;\n}\n<\/style>\n<div  class='hr av-9jtrvyn-061f1cd50c98131cfcfdfc006c5f3207 hr-custom  avia-builder-el-61  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-9hbs7vj-498b87ac18ad7e17f025535ff9142adb av_one_full  avia-builder-el-62  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-9fyqj27-afa5dfc4bfe902ab30c3956d9973b604 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Selecting the right platform is the first and crucial step for the success of your customer experience (CX) program. With our many years of CX expertise, we support you in identifying the ideal solution for your requirements and integrating it seamlessly into your existing system landscape.<\/p>\n<h3 class=\"newh3\">Why is platform selection so important?<\/h3>\n<p style=\"text-align: center;\">A CX program stands and falls with the right technology. The platform must not only cover your individual requirements, but also support your existing systems and make your processes more efficient. A precise selection ensures that your CX program is built on a future-proof foundation from the outset.<\/p>\n<h3 class=\"newh3\">Our services in the area of platform selection and consulting<\/h3>\n<\/div><\/section><\/div>\n<div class='flex_column_table av-6t0wr3-11e8ec76397b37213fd3b27a6956709d sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6t0wr3-11e8ec76397b37213fd3b27a6956709d\">\n#top .flex_column_table.av-equal-height-column-flextable.av-6t0wr3-11e8ec76397b37213fd3b27a6956709d{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-6t0wr3-11e8ec76397b37213fd3b27a6956709d{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-6t0wr3-11e8ec76397b37213fd3b27a6956709d av_one_half  avia-builder-el-64  el_after_av_one_full  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tpzzxd-15788fdc9480bdc551e88ca1089c5986 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. Analysis of your requirements<\/strong><br \/>\nTogether, we work out the answers to key questions that are crucial to the success of your feedback platform. We examine which feedback use cases should be established and which touchpoints and channels are of particular importance for this. We also analyze which functions are needed for sending surveys, collecting and analyzing data, and reporting. Finally, we check which IT systems, such as CRM or e-commerce solutions, the feedback platform should be connected to and which data flows need to be set up.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1bafef-e3fc97970d5354a9d3146f3b0f92a9a8\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1bafef-e3fc97970d5354a9d3146f3b0f92a9a8{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-1bafef-e3fc97970d5354a9d3146f3b0f92a9a8{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-1bafef-e3fc97970d5354a9d3146f3b0f92a9a8 av_one_half  avia-builder-el-66  el_after_av_one_half  el_before_av_one_half  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-anq1x3-23995c74858f874652d10542e80b77d6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>2. Platform selection<\/strong><br \/>\nAs an experienced partner, we provide comprehensive advice on how the leading CX platforms can best support your goals. Thanks to our practical experience with various platforms, we can offer you solutions that are perfectly tailored to your needs.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0\">\n#top .flex_column_table.av-equal-height-column-flextable.av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-4az3i7-bac3da6bc4f2a6c1fd90170b0a3db8c0 av_one_half  avia-builder-el-68  el_after_av_one_half  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tq1xhb-e9cf0926499832abc469c2df54d9b465 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>3. Proof of Concept (PoC)<\/strong><br \/>\nBefore implementation, we develop a proof of concept to ensure that the platform works optimally in your specific environment.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2gr1vz-54704554ad605fd1c093caf7ef5a6833\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2gr1vz-54704554ad605fd1c093caf7ef5a6833{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-2gr1vz-54704554ad605fd1c093caf7ef5a6833{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-2gr1vz-54704554ad605fd1c093caf7ef5a6833 av_one_half  avia-builder-el-70  el_after_av_one_half  el_before_av_one_full  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tq4669-1f01a0da4bfba0539ddb34796207a149 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4. Customized roadmap for implementation<\/strong><br \/>\nWe create a clear decision-making basis and a roadmap for a smooth implementation that strengthens your CX strategy from the outset.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div  class='flex_column av-2qd7b3-9510936d383bc891c2aebfcdcd502224 av_one_full  avia-builder-el-72  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m4tqdn6c-a13a9ec3b9309a003d467869dda538e0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">How do you benefit from our consulting services?<\/h3>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5p6l13-e4843fba236b5e28cd0e5c55c6faaa1b\">\n#top .flex_column.av-5p6l13-e4843fba236b5e28cd0e5c55c6faaa1b{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-5p6l13-e4843fba236b5e28cd0e5c55c6faaa1b{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-5p6l13-e4843fba236b5e28cd0e5c55c6faaa1b av_one_half  avia-builder-el-74  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nmy27i-f4160f7573037730a0f5d6334ebf5419\">\n#top .avia-icon-list-container.av-m5nmy27i-f4160f7573037730a0f5d6334ebf5419 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5nmy27i-f4160f7573037730a0f5d6334ebf5419 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nmy27i-f4160f7573037730a0f5d6334ebf5419  avia-builder-el-75  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nmy27i-f4160f7573037730a0f5d6334ebf5419 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nmxvvk-c35c01301f7ee0303f6d4179443f33cb avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Time and cost savings:<br \/>\nOur experience as CX experts saves you valuable time and enables you to get off to a quick start with the right platform.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nmyhfp-84e707130f51c177cd3aa0577eaafba2 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Long-term scalability:<br \/>\nWe think ahead and ensure that the platform can grow with your requirements.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3q3utz-a3fe2a69419ff762bf47da862b309b21\">\n#top .flex_column.av-3q3utz-a3fe2a69419ff762bf47da862b309b21{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-3q3utz-a3fe2a69419ff762bf47da862b309b21{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-3q3utz-a3fe2a69419ff762bf47da862b309b21 av_one_half  avia-builder-el-76  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nmyznh-b5ce6d6ef0f92831a09dc0bfd573bb51\">\n#top .avia-icon-list-container.av-m5nmyznh-b5ce6d6ef0f92831a09dc0bfd573bb51 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5nmyznh-b5ce6d6ef0f92831a09dc0bfd573bb51 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nmyznh-b5ce6d6ef0f92831a09dc0bfd573bb51  avia-builder-el-77  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nmyznh-b5ce6d6ef0f92831a09dc0bfd573bb51 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nmyz4l-09e0e0364b8bed5e665f65cd9f655209 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Maximum efficiency:<br \/>\nA tailored platform selection optimizes your processes and strengthens your CX strategy in the long term.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<div  class='flex_column av-2ah6edj-791a6906e21456f56779e3fb1b9b6de3 av_one_full  avia-builder-el-78  el_after_av_one_half  el_before_av_section  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-26eyzcn-7c9ed30867fbbe2f7b8f5d76ea3460b0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Use our expertise to make an informed decision and lay the foundation for successful customer experience management. <span data-teams=\"true\">Write to us! We will be happy to advise you.<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5xylhww-04d598b15af71b23dff44d8ba4624ca7\">\n#top .hr.hr-invisible.av-m5xylhww-04d598b15af71b23dff44d8ba4624ca7{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-m5xylhww-04d598b15af71b23dff44d8ba4624ca7 hr-invisible  avia-builder-el-80  el_after_av_textblock  el_before_av_button '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-24sh55z-e819e5e0f08c252f0938098629f165a8-wrap avia-button-center  avia-builder-el-81  el_after_av_hr  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-24sh55z-e819e5e0f08c252f0938098629f165a8\">\n#top #wrap_all .avia-button.av-24sh55z-e819e5e0f08c252f0938098629f165a8{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-24sh55z-e819e5e0f08c252f0938098629f165a8 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-22lws6f-875103d82a8d656d4d5b62c35cfc4cfa\">\n#top .hr.hr-invisible.av-22lws6f-875103d82a8d656d4d5b62c35cfc4cfa{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-22lws6f-875103d82a8d656d4d5b62c35cfc4cfa hr-invisible  avia-builder-el-82  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-21qf5zr-ec9baa9635837b8c524a80a6c641975e\">\n.avia-section.av-21qf5zr-ec9baa9635837b8c524a80a6c641975e{\nbackground-color:#f9eded;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-21qf5zr-ec9baa9635837b8c524a80a6c641975e main_color avia-section-default avia-no-border-styling  avia-builder-el-83  el_after_av_one_full  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1zslnvr-064103092c0fb0a342c55d43446d4b3b\">\n.avia_transform .flex_column.av-1zslnvr-064103092c0fb0a342c55d43446d4b3b{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"set-up\"  class='flex_column av-1zslnvr-064103092c0fb0a342c55d43446d4b3b av_one_full  avia-builder-el-84  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-1y18hyv-18ea4ed83d769e4e7ca58f104ec841de '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Technical implementation: Your customized CX measurement system<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1wgme1z-8bab614c639a49ebac013cc1b0a4c253\">\n#top .hr.av-1wgme1z-8bab614c639a49ebac013cc1b0a4c253{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-1wgme1z-8bab614c639a49ebac013cc1b0a4c253 .hr-inner{\nwidth:200px;\nborder-color:#d44215;\n}\n<\/style>\n<div  class='hr av-1wgme1z-8bab614c639a49ebac013cc1b0a4c253 hr-custom  avia-builder-el-86  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-1vc6ud3-35c2e9d0302a62189594711000be33bc av_one_full  avia-builder-el-87  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-1sxnpav-1457be71d8a14fc4f774339ad33c7b52 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A powerful customer experience (CX) measurement system is the basis for data-driven decisions and sustainable optimizations along the entire customer journey. At SKOPOS CONNECT, we technically implement your requirements \u2013 from questionnaire programming to the integration of data into your existing IT systems.<\/p>\n<h3 class=\"newh3\">Our services for technical implementation<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-1r9ps47-f6b7f40ebf42cc969c9da7e4c7773964 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1r9ps47-f6b7f40ebf42cc969c9da7e4c7773964\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1r9ps47-f6b7f40ebf42cc969c9da7e4c7773964{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-1r9ps47-f6b7f40ebf42cc969c9da7e4c7773964{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-1r9ps47-f6b7f40ebf42cc969c9da7e4c7773964 av_one_half  avia-builder-el-89  el_after_av_one_full  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-1pkvx8n-2a4ac5b616148805f0c9c9a974282ab9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. Questionnaire programming<\/strong><br \/>\nWe create customized surveys for all touchpoints of your customer journey. We take the following into account:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1o5aa8n-9068f88decb6ec628d6130103b06e15b\">\n#top .avia-icon-list-container.av-1o5aa8n-9068f88decb6ec628d6130103b06e15b .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff2d8;\n}\n#top .avia-icon-list-container.av-1o5aa8n-9068f88decb6ec628d6130103b06e15b .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-1o5aa8n-9068f88decb6ec628d6130103b06e15b  avia-builder-el-91  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-1o5aa8n-9068f88decb6ec628d6130103b06e15b avia-iconlist-animate'>\n<li><div class='iconlist_icon av-1khdhg7-f8d5384318f5ab7731e925608a430e86 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Dynamic filters and logic:<br \/>\nPersonalized survey experiences through intelligent routing and filter options.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1nbg1ef-03261b03bdc05d92352c71b8b66e8c70 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Multilingualism:<br \/>\nProgramming in all required languages for a global orientation.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1iuv7tz-8478eeafdf9f7632de8a88bb129ca3de\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1iuv7tz-8478eeafdf9f7632de8a88bb129ca3de{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-1iuv7tz-8478eeafdf9f7632de8a88bb129ca3de{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-1iuv7tz-8478eeafdf9f7632de8a88bb129ca3de av_one_half  avia-builder-el-92  el_after_av_one_half  el_before_av_one_half  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-1hzfqt3-d331c8cb92019ef04faeb7ff6d3f3df8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>2. Connection to customer journey touchpoints<\/strong><br \/>\nThe integration at relevant contact points is crucial for precise feedback. We take care of:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5637nr-05c67231cb1e18e21a6dcb4d65daee1b\">\n#top .avia-icon-list-container.av-5637nr-05c67231cb1e18e21a6dcb4d65daee1b .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff7f2;\n}\n#top .avia-icon-list-container.av-5637nr-05c67231cb1e18e21a6dcb4d65daee1b .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-5637nr-05c67231cb1e18e21a6dcb4d65daee1b  avia-builder-el-94  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-5637nr-05c67231cb1e18e21a6dcb4d65daee1b avia-iconlist-animate'>\n<li><div class='iconlist_icon av-1f1qvhz-9c51058ce13ff7b8d6c3eb250954c791 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Survey triggers:<br \/>\nAutomatic triggering by actions such as purchases, support requests or contract renewals.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-1csx2ev-dc72abb5cbdf3de389e89527628700f4 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Personalized invitations:<br \/>\nTargeted approach to your customers through personalized emails, SMS or other channels.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-1b2yp7b-cbbb1b0801cae4f3519198ed8bb773f3 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1b2yp7b-cbbb1b0801cae4f3519198ed8bb773f3\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1b2yp7b-cbbb1b0801cae4f3519198ed8bb773f3{\nmargin-top:00px;\nmargin-bottom:0px;\n}\n.flex_column.av-1b2yp7b-cbbb1b0801cae4f3519198ed8bb773f3{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-1b2yp7b-cbbb1b0801cae4f3519198ed8bb773f3 av_one_half  avia-builder-el-95  el_after_av_one_half  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-1961rxj-308541490268d1115af301ccf7069727 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>3. Close-the-loop functionality<\/strong><br \/>\nRespond quickly to customer feedback:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-18g44tj-43f3e35b95b6a75bfc26498705f7d01c\">\n#top .avia-icon-list-container.av-18g44tj-43f3e35b95b6a75bfc26498705f7d01c .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff7f2;\n}\n#top .avia-icon-list-container.av-18g44tj-43f3e35b95b6a75bfc26498705f7d01c .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-18g44tj-43f3e35b95b6a75bfc26498705f7d01c  avia-builder-el-97  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-18g44tj-43f3e35b95b6a75bfc26498705f7d01c avia-iconlist-animate'>\n<li><div class='iconlist_icon av-45qp6f-9476f6715ee597f07d0b31c1d060fa0c avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Automatic notifications for relevant teams in the event of negative feedback.<\/p>\n<div><\/div>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-155p0lj-ab3c2fc497736bea71957b3535f6b20b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Customer recovery processes, controlled directly from the CX platform.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-136l7tj-3c72f0d8b16478cbf2a1e42b5b0656a3\">\n#top .flex_column_table.av-equal-height-column-flextable.av-136l7tj-3c72f0d8b16478cbf2a1e42b5b0656a3{\nmargin-top:00px;\nmargin-bottom:0px;\n}\n.flex_column.av-136l7tj-3c72f0d8b16478cbf2a1e42b5b0656a3{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-136l7tj-3c72f0d8b16478cbf2a1e42b5b0656a3 av_one_half  avia-builder-el-98  el_after_av_one_half  el_before_av_one_half  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-11i9kt3-902ceded91df50e0f0d4e5b2a86527dd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4. Interactive reporting and dashboards<\/strong><br \/>\nMake data visible \u2013 with intuitive, interactive dashboards:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3jkaw7-05d4b65efc53565183b4a756e608ab1e\">\n#top .avia-icon-list-container.av-3jkaw7-05d4b65efc53565183b4a756e608ab1e .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff2d8;\n}\n#top .avia-icon-list-container.av-3jkaw7-05d4b65efc53565183b4a756e608ab1e .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-3jkaw7-05d4b65efc53565183b4a756e608ab1e  avia-builder-el-100  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-3jkaw7-05d4b65efc53565183b4a756e608ab1e avia-iconlist-animate'>\n<li><div class='iconlist_icon av-yag4hz-53d5335fe321c463d3d2f0c52e79469d avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Text analysis: Identification of trends and sentiments in open feedback.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-wa3bcn-478a9457487b57eecfca781505bc526e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Custom dashboards: Creation of dashboards that are individually tailored to your internal teams.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-v95d9j-0795ba54f9b7bbc4fb38190362716d87 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Real-time data: Direct insight into current KPIs and CX trends.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-t2zkyv-baae6be7f2e4cbed8d4f5e6f01558006 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-t2zkyv-baae6be7f2e4cbed8d4f5e6f01558006\">\n#top .flex_column_table.av-equal-height-column-flextable.av-t2zkyv-baae6be7f2e4cbed8d4f5e6f01558006{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-t2zkyv-baae6be7f2e4cbed8d4f5e6f01558006{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-t2zkyv-baae6be7f2e4cbed8d4f5e6f01558006 av_one_half  avia-builder-el-101  el_after_av_one_half  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-razhfr-e63a9ee7d93ead0f74659f80f28592c5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>5.Integration into existing IT systems<\/strong><br \/>\nSeamlessly integrate your data into existing processes:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-q09llj-25ea0f5b55001952f954bd5b82a92a94\">\n#top .avia-icon-list-container.av-q09llj-25ea0f5b55001952f954bd5b82a92a94 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff2d8;\n}\n#top .avia-icon-list-container.av-q09llj-25ea0f5b55001952f954bd5b82a92a94 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-q09llj-25ea0f5b55001952f954bd5b82a92a94  avia-builder-el-103  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-q09llj-25ea0f5b55001952f954bd5b82a92a94 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-od7edz-d5ed8c9ad27575c5b395eca479acaed3 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Connect to CRM, ERP and ticketing systems for comprehensive process automation.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-mg0egn-45de61c28cd9ff68f80effb60b96251c avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Feed feedback data back into your central systems for further analysis and action planning.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nxx1gy-44f28b3d96d7a60dbd85ec5d79668728\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5nxx1gy-44f28b3d96d7a60dbd85ec5d79668728{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-m5nxx1gy-44f28b3d96d7a60dbd85ec5d79668728{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-m5nxx1gy-44f28b3d96d7a60dbd85ec5d79668728 av_one_half  avia-builder-el-104  el_after_av_one_half  el_before_av_one_full  no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8kuflhb-b28de894fe131393539fb2a894766ab7\">\n#top .flex_column.av-8kuflhb-b28de894fe131393539fb2a894766ab7{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-8kuflhb-b28de894fe131393539fb2a894766ab7{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-8kuflhb-b28de894fe131393539fb2a894766ab7 av_one_full  avia-builder-el-105  el_after_av_one_half  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5nmza7o-7c6d6024d00d42b019dd0dcba280dd4a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Ready for your CX measurement system?<\/h3>\n<p style=\"text-align: center;\">Let&#8217;s create the technical foundation for your customer experience strategy together. Contact us and find out how we can successfully implement your CX program.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5pp8br-d2e80dd97cf311200af144f25e91c58b\">\n#top .hr.hr-invisible.av-5pp8br-d2e80dd97cf311200af144f25e91c58b{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-5pp8br-d2e80dd97cf311200af144f25e91c58b hr-invisible  avia-builder-el-107  el_after_av_textblock  el_before_av_button '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-8f4ctv3-9ae1f41cae6802b1c3e876a2b79f6545-wrap avia-button-center  avia-builder-el-108  el_after_av_hr  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8f4ctv3-9ae1f41cae6802b1c3e876a2b79f6545\">\n#top #wrap_all .avia-button.av-8f4ctv3-9ae1f41cae6802b1c3e876a2b79f6545{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-8f4ctv3-9ae1f41cae6802b1c3e876a2b79f6545 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8dpy22n-8d232173b9de9851fd20f49a979995b4\">\n#top .hr.hr-invisible.av-8dpy22n-8d232173b9de9851fd20f49a979995b4{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-8dpy22n-8d232173b9de9851fd20f49a979995b4 hr-invisible  avia-builder-el-109  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8c2sn4f-7eb2f7e3bdbadee28233dca7461caf92\">\n.avia_transform .flex_column.av-8c2sn4f-7eb2f7e3bdbadee28233dca7461caf92{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"loop-workflows\"  class='flex_column av-8c2sn4f-7eb2f7e3bdbadee28233dca7461caf92 av_one_full  avia-builder-el-110  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-8apeqhr-a70067b332d1b377e2ed3611005de12d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">From customer feedback to concrete action: Direct response and happier customers<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-to96m7-21cdce5ec6efe4c0e159b3e3839789ef\">\n#top .hr.av-to96m7-21cdce5ec6efe4c0e159b3e3839789ef{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-to96m7-21cdce5ec6efe4c0e159b3e3839789ef .hr-inner{\nwidth:200px;\nborder-color:#d44215;\n}\n<\/style>\n<div  class='hr av-to96m7-21cdce5ec6efe4c0e159b3e3839789ef hr-custom  avia-builder-el-112  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n<div  class='flex_column av-f94p7b-b841a13ee1106fd2a6ce77669fe693fa av_one_full  avia-builder-el-113  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5p1s68t-cd42613569239ca77dcd25bfd0acdac1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A successful \u201cclose the loop\u201d system is at the heart of every CX program. It&#8217;s not just about collecting feedback, but using it in a targeted way to take concrete action. We implement robust, scalable processes that seamlessly integrate feedback into your existing systems \u2013 from ticketing workflows to CRM integration.<\/p>\n<h3 class=\"newh3\" style=\"text-align: center;\">Real-time response: identify and solve problems<\/h3>\n<p style=\"text-align: center;\">A closed-loop automated system enables you to respond directly to customer feedback and address it in a targeted manner:<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1g1gt3-8530d54d43d926c7a374151c02fbf398\">\n#top .flex_column.av-1g1gt3-8530d54d43d926c7a374151c02fbf398{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-1g1gt3-8530d54d43d926c7a374151c02fbf398{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-1g1gt3-8530d54d43d926c7a374151c02fbf398 av_one_half  avia-builder-el-115  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5p1ucqt-2a7d7c4c1c6f81d23d1f991b26bc8e6e\">\n#top .avia-icon-list-container.av-m5p1ucqt-2a7d7c4c1c6f81d23d1f991b26bc8e6e .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5p1ucqt-2a7d7c4c1c6f81d23d1f991b26bc8e6e .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5p1ucqt-2a7d7c4c1c6f81d23d1f991b26bc8e6e  avia-builder-el-116  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5p1ucqt-2a7d7c4c1c6f81d23d1f991b26bc8e6e avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5p1u0q5-ab7531470b6aa8bad4a79beeb2741835 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Automatic ticketing: Feedback is forwarded directly to the right teams or employees in the form of tickets.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-c1dlrr-abe98c9cd63a6d65247987585ae10029\">\n#top .flex_column.av-c1dlrr-abe98c9cd63a6d65247987585ae10029{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-c1dlrr-abe98c9cd63a6d65247987585ae10029{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-c1dlrr-abe98c9cd63a6d65247987585ae10029 av_one_half  avia-builder-el-117  el_after_av_one_half  el_before_av_one_half  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5xwfsmc-19df0be3b931563fd0f0f517b9ce02c5\">\n#top .avia-icon-list-container.av-m5xwfsmc-19df0be3b931563fd0f0f517b9ce02c5 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5xwfsmc-19df0be3b931563fd0f0f517b9ce02c5 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5xwfsmc-19df0be3b931563fd0f0f517b9ce02c5  avia-builder-el-118  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5xwfsmc-19df0be3b931563fd0f0f517b9ce02c5 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-4r0imf-75e7f243f3976d43693a2d87170c7dee avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Prioritization of concerns: Our solutions help you to automatically assess the urgency and importance of customer concerns.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5xwg26w-784187e407f2dceede58d31eade6d2cc\">\n#top .flex_column.av-m5xwg26w-784187e407f2dceede58d31eade6d2cc{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-m5xwg26w-784187e407f2dceede58d31eade6d2cc{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-m5xwg26w-784187e407f2dceede58d31eade6d2cc av_one_half  avia-builder-el-119  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5p1usxx-2a7c742fb1f3f5105a41a5a4050f96ef\">\n#top .avia-icon-list-container.av-m5p1usxx-2a7c742fb1f3f5105a41a5a4050f96ef .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5p1usxx-2a7c742fb1f3f5105a41a5a4050f96ef .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5p1usxx-2a7c742fb1f3f5105a41a5a4050f96ef  avia-builder-el-120  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5p1usxx-2a7c742fb1f3f5105a41a5a4050f96ef avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5p1us66-e2909f54830b62b0f6dd51c2bc5bfb01 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Tracking and closure: Monitor and document measures until the problem is finally resolved \u2013 for full transparency.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-320np3-944132aa181693bf4b0267406ca5c028\">\n#top .flex_column.av-320np3-944132aa181693bf4b0267406ca5c028{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-320np3-944132aa181693bf4b0267406ca5c028{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-320np3-944132aa181693bf4b0267406ca5c028 av_one_half  avia-builder-el-121  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><\/div>\n<div  class='flex_column av-ahri5j-875de593bc5e981327473e7e2a36946e av_one_full  avia-builder-el-122  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5p1vys0-3e8011910391de53d228cef9981c36ce '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\" style=\"text-align: center;\">Technological integration: CX platforms and CRM systems<\/h3>\n<p style=\"text-align: center;\">With our support, you can implement a \u201cclose the loop\u201d system that takes your customer processes to the next level:<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8o2j9j-1e6dd634ff831de6bab378adbe10bf1c\">\n#top .flex_column.av-8o2j9j-1e6dd634ff831de6bab378adbe10bf1c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-8o2j9j-1e6dd634ff831de6bab378adbe10bf1c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-8o2j9j-1e6dd634ff831de6bab378adbe10bf1c av_one_half  avia-builder-el-124  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5p1wqxk-8ec38e97bf6da1134a04ae9e451ce5dd\">\n#top .avia-icon-list-container.av-m5p1wqxk-8ec38e97bf6da1134a04ae9e451ce5dd .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5p1wqxk-8ec38e97bf6da1134a04ae9e451ce5dd .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5p1wqxk-8ec38e97bf6da1134a04ae9e451ce5dd  avia-builder-el-125  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5p1wqxk-8ec38e97bf6da1134a04ae9e451ce5dd avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5p1wfhv-84ffbd941050fbe283a9f391a7e23a45 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Platform integration: Connect leading CX platforms such as Qualtrics or Alida to seamlessly process and evaluate feedback.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5p1wq64-e7642416efc6083aba31a357b7f643ab avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>CRM synchronization: Integrate feedback tickets into CRM systems such as Salesforce, HubSpot or Microsoft Dynamics to centrally manage customer information and interactions.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6yy6av-c29fed3531134d94e3d38a4f65e2ce1b\">\n#top .flex_column.av-6yy6av-c29fed3531134d94e3d38a4f65e2ce1b{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-6yy6av-c29fed3531134d94e3d38a4f65e2ce1b{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-6yy6av-c29fed3531134d94e3d38a4f65e2ce1b av_one_half  avia-builder-el-126  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5p1x9ui-a151384a6427bbf40f2ffc9aab987542\">\n#top .avia-icon-list-container.av-m5p1x9ui-a151384a6427bbf40f2ffc9aab987542 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5p1x9ui-a151384a6427bbf40f2ffc9aab987542 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5p1x9ui-a151384a6427bbf40f2ffc9aab987542  avia-builder-el-127  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5p1x9ui-a151384a6427bbf40f2ffc9aab987542 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5p1x8zy-cc7ee6e1591e3ebef40d092d942f235a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Process automation: Use AI-powered tools to automatically categorize customer requests and assign them to the right teams.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<div  class='flex_column av-5ppvh3-daf3dfa80f4fe63cd58d52cc1935a2c8 av_one_full  avia-builder-el-128  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5p1xr3m-5e05eecff9f7c8ab500a7bc20e2f7788 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\" style=\"text-align: center;\">The added value of our implemented workflows<\/h3>\n<p style=\"text-align: center;\">To ensure the sustainable use of customer feedback, \u201cClose the Loop\u201d must be deeply integrated into your system landscape. We support you in this:<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4j6gav-bd080aac9e07e6d4343d0cf70a3b1014\">\n#top .flex_column.av-4j6gav-bd080aac9e07e6d4343d0cf70a3b1014{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.responsive #top #wrap_all .flex_column.av-4j6gav-bd080aac9e07e6d4343d0cf70a3b1014{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-4j6gav-bd080aac9e07e6d4343d0cf70a3b1014 av_one_half  avia-builder-el-130  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5p1z240-6f0eebf539592eaa9f9a43c7a2935190\">\n#top .avia-icon-list-container.av-m5p1z240-6f0eebf539592eaa9f9a43c7a2935190 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5p1z240-6f0eebf539592eaa9f9a43c7a2935190 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5p1z240-6f0eebf539592eaa9f9a43c7a2935190  avia-builder-el-131  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5p1z240-6f0eebf539592eaa9f9a43c7a2935190 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5p1yqae-102443be0baf057d74ffec01c7720a7b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Efficient processes: Automation and integration reduce manual effort and increase response speed.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5p1z0ub-71dc935fa5602f6e50179b3982d00811 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Better customer experience: Fast and targeted responses strengthen customer loyalty and increase satisfaction.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ksl5z-18e17455a01f107fd415cc24ca4c659c\">\n#top .flex_column.av-2ksl5z-18e17455a01f107fd415cc24ca4c659c{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.responsive #top #wrap_all .flex_column.av-2ksl5z-18e17455a01f107fd415cc24ca4c659c{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-2ksl5z-18e17455a01f107fd415cc24ca4c659c av_one_half  avia-builder-el-132  el_after_av_one_half  el_before_av_section  avia-builder-el-last  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5p1zg83-d9e0842375e19144b2fb23110a6f2d11\">\n#top .avia-icon-list-container.av-m5p1zg83-d9e0842375e19144b2fb23110a6f2d11 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5p1zg83-d9e0842375e19144b2fb23110a6f2d11 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5p1zg83-d9e0842375e19144b2fb23110a6f2d11  avia-builder-el-133  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5p1zg83-d9e0842375e19144b2fb23110a6f2d11 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5p1zfbt-a34219f3da3574bb4df2f283da91f42a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Strategic insights: Use feedback not only reactively, but as a driver for continuous improvement.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5ozei9d-eaa24db6c64cb3f259d1694904f71b33\">\n.avia-section.av-m5ozei9d-eaa24db6c64cb3f259d1694904f71b33{\nbackground-color:#f9eded;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-m5ozei9d-eaa24db6c64cb3f259d1694904f71b33 main_color avia-section-default avia-no-border-styling  avia-builder-el-134  el_after_av_one_half  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5mgmsn-273ec00759e7a47d8f6119aa3a999593\">\n.avia_transform .flex_column.av-5mgmsn-273ec00759e7a47d8f6119aa3a999593{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"system-integration\"  class='flex_column av-5mgmsn-273ec00759e7a47d8f6119aa3a999593 av_one_full  avia-builder-el-135  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-4akqlz-d954f6589858c731f6c42c6015d23a97 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">CX program integration: Seamless connection to your IT systems<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-35gbuv-8fbd315bc6abe55ea096e811297d7977\">\n#top .hr.av-35gbuv-8fbd315bc6abe55ea096e811297d7977{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-35gbuv-8fbd315bc6abe55ea096e811297d7977 .hr-inner{\nwidth:200px;\nborder-color:#d44215;\n}\n<\/style>\n<div  class='hr av-35gbuv-8fbd315bc6abe55ea096e811297d7977 hr-custom  avia-builder-el-137  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-86vhghr-4abb703ec6c61a42118f9ae4e1601217 av_one_full  avia-builder-el-138  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-869ozr3-70dfa0fb138999f660b86880033ad913 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A successful customer experience (CX) program only delivers its full value when it is seamlessly integrated into your existing IT infrastructure. We ensure that your feedback data can flow efficiently and be used optimally.<br \/>\nWith our data management know-how and expertise in integrating modern CX tools, we create a robust connection between your CX program and your IT systems.<\/p>\n<h3 class=\"newh3\">Our services for integrating CX programs<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-847cdq7-fdd02367f686d52258ae7094caa5b886 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-847cdq7-fdd02367f686d52258ae7094caa5b886\">\n.flex_column.av-847cdq7-fdd02367f686d52258ae7094caa5b886{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-847cdq7-fdd02367f686d52258ae7094caa5b886 av_one_half  avia-builder-el-140  el_after_av_one_full  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m4tt0foc-58d5ba02aed0f004aeb6c8e7187ccc64 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. Data flow and data management<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-82xpahr-68935d5075202b6ff391886a2c2a9ef8\">\n#top .avia-icon-list-container.av-82xpahr-68935d5075202b6ff391886a2c2a9ef8 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff2d8;\n}\n#top .avia-icon-list-container.av-82xpahr-68935d5075202b6ff391886a2c2a9ef8 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-82xpahr-68935d5075202b6ff391886a2c2a9ef8  avia-builder-el-142  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-82xpahr-68935d5075202b6ff391886a2c2a9ef8 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-7z5360v-9e3ac2abf972388b8dc45b58e04850e6 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Efficient data streams: Ensuring a smooth flow of data between your CX tool and IT systems such as CRM, ERP or e-commerce platforms.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-80g5he7-dcbaa007a14e9897cef6b6434b94d92a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Data harmonization: Consolidation and preparation of feedback data to make it usable for different applications.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7wmxplr-bdba60900963e71fcae2541ff951c929\">\n.flex_column.av-7wmxplr-bdba60900963e71fcae2541ff951c929{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-7wmxplr-bdba60900963e71fcae2541ff951c929 av_one_half  avia-builder-el-143  el_after_av_one_half  el_before_av_one_half  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m4tt293v-d0377d57c56d76d42195fefc1cc9ace5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u00a02. Integration into existing IT systems<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-senle7-d59722111fa34e4ba6f54d5cb6b4d664\">\n#top .avia-icon-list-container.av-senle7-d59722111fa34e4ba6f54d5cb6b4d664 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff7f2;\n}\n#top .avia-icon-list-container.av-senle7-d59722111fa34e4ba6f54d5cb6b4d664 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-senle7-d59722111fa34e4ba6f54d5cb6b4d664  avia-builder-el-145  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-senle7-d59722111fa34e4ba6f54d5cb6b4d664 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-7tc0sy7-d848ff83efec835b16b12dff4d724426 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>CRM integration: Linking with systems like Salesforce, HubSpot or Microsoft Dynamics for a centralized view of all customer data.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-7ss6fcv-72e20e24f729d06249cce6cf7001243f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Feedback recirculation: Integrating CX data into your BI tools, data lakes or other data-driven systems.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd\">\n#top .flex_column_table.av-equal-height-column-flextable.av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-7gvbj3-ecc06af5ca0d3d9d9cc8af7495305fcd av_one_half  avia-builder-el-146  el_after_av_one_half  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m4tt3opw-879aea58d0e9acfe856ad0e92f064501 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u00a03. Data lake and data architecture<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4tt4cu1-bcbf426580c67f6a5dbe72d5779bcc83\">\n#top .avia-icon-list-container.av-m4tt4cu1-bcbf426580c67f6a5dbe72d5779bcc83 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff7f2;\n}\n#top .avia-icon-list-container.av-m4tt4cu1-bcbf426580c67f6a5dbe72d5779bcc83 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4tt4cu1-bcbf426580c67f6a5dbe72d5779bcc83  avia-builder-el-148  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4tt4cu1-bcbf426580c67f6a5dbe72d5779bcc83 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4tt402j-1b95453ba0fcf322db2d3bed1b31aa4d avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Building and optimizing a data lake to store feedback data centrally and scalably.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4tt4amq-eab07d956678aade997818289a7458ac avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Creating a data-centric architecture that makes CX data available for analysis, reporting and strategic decision-making.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-42b8qf-c599092af26ed0d6ea9540d7c82f0b99\">\n#top .flex_column_table.av-equal-height-column-flextable.av-42b8qf-c599092af26ed0d6ea9540d7c82f0b99{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-42b8qf-c599092af26ed0d6ea9540d7c82f0b99{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-42b8qf-c599092af26ed0d6ea9540d7c82f0b99 av_one_half  avia-builder-el-149  el_after_av_one_half  el_before_av_one_half  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5nopm2s-034130583671a2f8e83d37eea99fc4e3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u00a04. Feeding data back into your IT infrastructure<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5noq7xj-0f3d08809c60329b8cab17bd1df5df09\">\n#top .avia-icon-list-container.av-m5noq7xj-0f3d08809c60329b8cab17bd1df5df09 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff2d8;\n}\n#top .avia-icon-list-container.av-m5noq7xj-0f3d08809c60329b8cab17bd1df5df09 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5noq7xj-0f3d08809c60329b8cab17bd1df5df09  avia-builder-el-151  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5noq7xj-0f3d08809c60329b8cab17bd1df5df09 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nopxgb-055f5399460129a67fa0196dca4abdb1 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Automatically transferring insights and metrics to operational systems such as ticketing or workflow tools.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5noq6mz-209b3338378e2e85f8b20234baff8eb2 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Use of feedback data to optimize processes in real time \u2013 e.g. through triggers for customer service teams.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-2an5av-a9cace94530d424e73aed0833e52536a sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2an5av-a9cace94530d424e73aed0833e52536a\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2an5av-a9cace94530d424e73aed0833e52536a{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-2an5av-a9cace94530d424e73aed0833e52536a{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-2an5av-a9cace94530d424e73aed0833e52536a av_one_half  avia-builder-el-152  el_after_av_one_half  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5nool13-118f644231830d9b2c4e4b243c8b1577 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u00a05. Data security and compliance<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nopb3r-3883cab8aa0ab880156fc3b638afd43e\">\n#top .avia-icon-list-container.av-m5nopb3r-3883cab8aa0ab880156fc3b638afd43e .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff2d8;\n}\n#top .avia-icon-list-container.av-m5nopb3r-3883cab8aa0ab880156fc3b638afd43e .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nopb3r-3883cab8aa0ab880156fc3b638afd43e  avia-builder-el-154  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nopb3r-3883cab8aa0ab880156fc3b638afd43e avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5noozrh-0ccd487daf080f6e077553620b317d1a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Ensure that all data flows are designed to be GDPR-compliant.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nop97v-045db64eb4e47ab872d32589af239a7c avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Advice on secure interfaces and encrypted transmission paths.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5o0kn3c-7184334c69e02100c29a6718ccb4d875\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5o0kn3c-7184334c69e02100c29a6718ccb4d875{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n<\/style>\n<div  class='flex_column av-m5o0kn3c-7184334c69e02100c29a6718ccb4d875 av_one_half  avia-builder-el-155  el_after_av_one_half  el_before_av_one_full  no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7r14me7-77645564c23eec8a18ff8b9211a4fd4f\">\n#top .flex_column.av-7r14me7-77645564c23eec8a18ff8b9211a4fd4f{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-7r14me7-77645564c23eec8a18ff8b9211a4fd4f{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-7r14me7-77645564c23eec8a18ff8b9211a4fd4f av_one_full  avia-builder-el-156  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-7ojjizz-fbfcc07ffbf720d2b172301ac16a2976 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">The advantages of seamless integration<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-5tdh1r-dd7880aec2298c01a45ca775164d79c3 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5tdh1r-dd7880aec2298c01a45ca775164d79c3\">\n#top .flex_column_table.av-equal-height-column-flextable.av-5tdh1r-dd7880aec2298c01a45ca775164d79c3{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-5tdh1r-dd7880aec2298c01a45ca775164d79c3{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-5tdh1r-dd7880aec2298c01a45ca775164d79c3 av_one_half  avia-builder-el-158  el_after_av_one_full  el_before_av_one_half  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4tt7tw5-01bfe0be2354ef080f33fb0d1011c93f\">\n#top .avia-icon-list-container.av-m4tt7tw5-01bfe0be2354ef080f33fb0d1011c93f .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-m4tt7tw5-01bfe0be2354ef080f33fb0d1011c93f .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4tt7tw5-01bfe0be2354ef080f33fb0d1011c93f  avia-builder-el-159  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4tt7tw5-01bfe0be2354ef080f33fb0d1011c93f avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4tt7kvi-1e43b6929f122c7f049c2a998951510f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Efficient data flow: Use CX data in real time and in the right places.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4tt7t36-c853d7fa285f7b4196e5c97724aa1407 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>360\u00b0 customer view: Centralize all relevant customer data for comprehensive analysis and action.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f6inz-742affa3ccf31643b914e6027bb833c4\">\n#top .flex_column_table.av-equal-height-column-flextable.av-f6inz-742affa3ccf31643b914e6027bb833c4{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-f6inz-742affa3ccf31643b914e6027bb833c4{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-f6inz-742affa3ccf31643b914e6027bb833c4 av_one_half  avia-builder-el-160  el_after_av_one_half  el_before_av_one_full  no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4tt86lq-849b2d00a44a856a90392617cda13c3e\">\n#top .avia-icon-list-container.av-m4tt86lq-849b2d00a44a856a90392617cda13c3e .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-m4tt86lq-849b2d00a44a856a90392617cda13c3e .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4tt86lq-849b2d00a44a856a90392617cda13c3e  avia-builder-el-161  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4tt86lq-849b2d00a44a856a90392617cda13c3e avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4tt8640-dbbc564a370fcb2281ad9ac1afcaced6 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Scalability: Flexible IT integration that grows with your needs.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4tt8640-3-6b46357e99a737e7ce1eadb55c0246db avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Actionable insights: Ensure that your teams always have access to relevant insights.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-klkn2f-b8bd9843cdafb77f7ec844696d2a34c7\">\n#top .flex_column.av-klkn2f-b8bd9843cdafb77f7ec844696d2a34c7{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-klkn2f-b8bd9843cdafb77f7ec844696d2a34c7{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-klkn2f-b8bd9843cdafb77f7ec844696d2a34c7 av_one_full  avia-builder-el-162  el_after_av_one_half  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-gu08mf-1f83d84fdc15a44479223cb3973339fb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Your path to efficient IT integration<\/h3>\n<p style=\"text-align: center;\">Contact us to learn more about how we can connect your CX programs to your existing IT infrastructure and enable data-driven decision-making. Together, we&#8217;ll turn your CX data into a strategic advantage.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4suqvr-f62b7f33e97131a07a7adc984c75f1ed\">\n#top .hr.hr-invisible.av-4suqvr-f62b7f33e97131a07a7adc984c75f1ed{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-4suqvr-f62b7f33e97131a07a7adc984c75f1ed hr-invisible  avia-builder-el-164  el_after_av_textblock  el_before_av_button '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-f866x3-a6c55aede4a38fc34c88d9be9c89d630-wrap avia-button-center  avia-builder-el-165  el_after_av_hr  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f866x3-a6c55aede4a38fc34c88d9be9c89d630\">\n#top #wrap_all .avia-button.av-f866x3-a6c55aede4a38fc34c88d9be9c89d630{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-f866x3-a6c55aede4a38fc34c88d9be9c89d630 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-e9su5z-2e13b00da1cdbb76aaa980d19fb38168\">\n#top .hr.hr-invisible.av-e9su5z-2e13b00da1cdbb76aaa980d19fb38168{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-e9su5z-2e13b00da1cdbb76aaa980d19fb38168 hr-invisible  avia-builder-el-166  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_5'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9b5bdz3-c9a7ed17c438aea92590de2599874ffb\">\n.avia_transform .flex_column.av-9b5bdz3-c9a7ed17c438aea92590de2599874ffb{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"compliance\"  class='flex_column av-9b5bdz3-c9a7ed17c438aea92590de2599874ffb av_one_full  avia-builder-el-167  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-990km3j-2fb4a04925b2e3977b856445ef97e81b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Data protection and IT security in CX implementation:<br \/>\nBuilding trust through responsible data handling<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-98ec2nj-d9f0c40b896e779a003480a78d568d84\">\n#top .hr.av-98ec2nj-d9f0c40b896e779a003480a78d568d84{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-98ec2nj-d9f0c40b896e779a003480a78d568d84 .hr-inner{\nwidth:200px;\nborder-color:#d44215;\n}\n<\/style>\n<div  class='hr av-98ec2nj-d9f0c40b896e779a003480a78d568d84 hr-custom  avia-builder-el-169  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n<div  class='flex_column av-965ajsf-7fdf8233f1f45a79402373badb91609e av_one_full  avia-builder-el-170  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-94yuzi7-4bad024d0cbb8eaa92f0c39e6c30a383 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A successful customer experience (CX) program is based on your customers&#8217; trust in the secure and responsible handling of their data. When implementing a CX measurement system, we help you to take data protection and security aspects into account from the outset \u2013 with best practices that have been proven in numerous projects.<\/p>\n<h3 class=\"newh3\">Why data protection and IT security are important in CX management<\/h3>\n<\/div><\/section><\/div>\n<div  class='flex_column av-bzznxj-3fc337c7c9075a842366ea93d0934899 av_one_full  avia-builder-el-172  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5np82si-14234288e6fd54b8576860b6d2b42a7a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Collecting and analyzing customer feedback involves handling sensitive data. To ensure that your CX measures are successful, important aspects should be considered at an early stage:<\/p>\n<\/div><\/section><\/div>\n<div class='flex_column_table av-a9m2vr-f3557e3442a1d9edaad4b02b0589a4a9 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-a9m2vr-f3557e3442a1d9edaad4b02b0589a4a9\">\n#top .flex_column_table.av-equal-height-column-flextable.av-a9m2vr-f3557e3442a1d9edaad4b02b0589a4a9{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-a9m2vr-f3557e3442a1d9edaad4b02b0589a4a9 av_one_half  avia-builder-el-174  el_after_av_one_full  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8zh77r-309a88085fb79e28ceae5c13df52928e\">\n#top .avia-icon-list-container.av-8zh77r-309a88085fb79e28ceae5c13df52928e .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-8zh77r-309a88085fb79e28ceae5c13df52928e .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-8zh77r-309a88085fb79e28ceae5c13df52928e  avia-builder-el-175  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-8zh77r-309a88085fb79e28ceae5c13df52928e avia-iconlist-animate'>\n<li><div class='iconlist_icon av-71f4gn-46ac95a14a3a9dada5a214477d1c9044 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Compliance with legal requirements:<br \/>\nCompliance with the General Data Protection Regulation (GDPR) and other local guidelines is essential.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4vvex3-0e65afa9984becfdb91c599a10e94d96\">\n#top .flex_column_table.av-equal-height-column-flextable.av-4vvex3-0e65afa9984becfdb91c599a10e94d96{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-4vvex3-0e65afa9984becfdb91c599a10e94d96 av_one_half  avia-builder-el-176  el_after_av_one_half  el_before_av_one_half  flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9cr607-581766bde2472d35a2675a07b0b8ec6f\">\n#top .avia-icon-list-container.av-9cr607-581766bde2472d35a2675a07b0b8ec6f .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-9cr607-581766bde2472d35a2675a07b0b8ec6f .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-9cr607-581766bde2472d35a2675a07b0b8ec6f  avia-builder-el-177  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-9cr607-581766bde2472d35a2675a07b0b8ec6f avia-iconlist-animate'>\n<li><div class='iconlist_icon av-5buh2v-edc8a246191cc7eff3b677d3b271db47 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Strengthening customer trust:<br \/>\nTransparency and protection of customer data promote the trust of your target groups.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4ca1ef-7d8816d94d6beb7c63425e070516d7ed\">\n#top .flex_column.av-4ca1ef-7d8816d94d6beb7c63425e070516d7ed{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-4ca1ef-7d8816d94d6beb7c63425e070516d7ed{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-4ca1ef-7d8816d94d6beb7c63425e070516d7ed av_one_half  avia-builder-el-178  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nps9p3-0a42aa9214e9f3184d73e6dfde1691d6\">\n#top .avia-icon-list-container.av-m5nps9p3-0a42aa9214e9f3184d73e6dfde1691d6 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5nps9p3-0a42aa9214e9f3184d73e6dfde1691d6 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nps9p3-0a42aa9214e9f3184d73e6dfde1691d6  avia-builder-el-179  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nps9p3-0a42aa9214e9f3184d73e6dfde1691d6 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nps86u-0eab65152cf640d59495fe1b522b8e47 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Minimize risks:<br \/>\nSecurity breaches and data misuse can be avoided through forward-looking planning.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ri55j-6febd1a2215f0590b57afcd55da3518c\">\n#top .flex_column.av-2ri55j-6febd1a2215f0590b57afcd55da3518c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-2ri55j-6febd1a2215f0590b57afcd55da3518c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-2ri55j-6febd1a2215f0590b57afcd55da3518c av_one_half  avia-builder-el-180  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2kx37b-6135c19bbb5e07a92d3a3b462e28f24c\">\n#top .flex_column.av-2kx37b-6135c19bbb5e07a92d3a3b462e28f24c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-2kx37b-6135c19bbb5e07a92d3a3b462e28f24c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-2kx37b-6135c19bbb5e07a92d3a3b462e28f24c av_one_full  avia-builder-el-181  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5npsx51-11596d85455b8175b6f12d1af74577a5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Our services for data protection and IT security<\/h3>\n<\/div><\/section><\/div>\n<div class='flex_column_table av-i01fxj-b2b84b111c6da6ba923b820189a65905 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-i01fxj-b2b84b111c6da6ba923b820189a65905\">\n#top .flex_column_table.av-equal-height-column-flextable.av-i01fxj-b2b84b111c6da6ba923b820189a65905{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-i01fxj-b2b84b111c6da6ba923b820189a65905{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-i01fxj-b2b84b111c6da6ba923b820189a65905 av_one_half  avia-builder-el-183  el_after_av_one_full  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5nnrsp8-9168710e72147efa050a31d616a38cdf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. Consulting on best practices in CX data management<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nnt5n6-747fc809d68d39a2f5edae427539de71\">\n#top .avia-icon-list-container.av-m5nnt5n6-747fc809d68d39a2f5edae427539de71 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f2f2f2;\n}\n#top .avia-icon-list-container.av-m5nnt5n6-747fc809d68d39a2f5edae427539de71 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nnt5n6-747fc809d68d39a2f5edae427539de71  avia-builder-el-185  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nnt5n6-747fc809d68d39a2f5edae427539de71 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nnshlx-90684285cfb44cc084d210a9cec8f352 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Support in designing surveys and processes that can be made compliant with data protection regulations.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-gg9c9j-fac396b4332e9cb7a3857746fbd35e06 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Recommendations for consent processes, data minimization and secure data flows.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1c8xon-b232d17a67a6b86e57b150bf4ccb1000\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1c8xon-b232d17a67a6b86e57b150bf4ccb1000{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-1c8xon-b232d17a67a6b86e57b150bf4ccb1000{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-1c8xon-b232d17a67a6b86e57b150bf4ccb1000 av_one_half  avia-builder-el-186  el_after_av_one_half  el_before_av_one_half  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5nntlrz-3b6eb05328bc204b85b0071d85ede3b1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>2. Secure handling of feedback data<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nnum7v-8660a5fc633906824be49acc3b91c7a1\">\n#top .avia-icon-list-container.av-m5nnum7v-8660a5fc633906824be49acc3b91c7a1 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#dbdbdb;\n}\n#top .avia-icon-list-container.av-m5nnum7v-8660a5fc633906824be49acc3b91c7a1 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nnum7v-8660a5fc633906824be49acc3b91c7a1  avia-builder-el-188  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nnum7v-8660a5fc633906824be49acc3b91c7a1 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nnu6w4-c597c68e554377d8301383fccfc12665 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Advice on secure collection, transmission and storage of data.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nnul14-7f7113b98480b3199e372b904bf52745 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Use of established security mechanisms and platforms with high standards.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-bu7z2v-451019c25c59a4523257baaf47787195 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bu7z2v-451019c25c59a4523257baaf47787195\">\n#top .flex_column_table.av-equal-height-column-flextable.av-bu7z2v-451019c25c59a4523257baaf47787195{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-bu7z2v-451019c25c59a4523257baaf47787195{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-bu7z2v-451019c25c59a4523257baaf47787195 av_one_half  avia-builder-el-189  el_after_av_one_half  el_before_av_one_half  element-bg-color-3 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5no03am-184d4bd2770e66724185d7d1861fbbdb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>3. Responsible integration into IT systems<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5no1yv1-3d9c2cdbad66399a91dc98956cc82ab3\">\n#top .avia-icon-list-container.av-m5no1yv1-3d9c2cdbad66399a91dc98956cc82ab3 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#dbdbdb;\n}\n#top .avia-icon-list-container.av-m5no1yv1-3d9c2cdbad66399a91dc98956cc82ab3 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5no1yv1-3d9c2cdbad66399a91dc98956cc82ab3  avia-builder-el-191  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5no1yv1-3d9c2cdbad66399a91dc98956cc82ab3 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5no1mnk-bf0babb311d7c4e47e5ae71f8f8ad4f7 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Linking feedback data with CRM, ERP and other inventory systems, taking secure interfaces into account.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5no1x8h-97c77d89cdb71af5ceea44cb16585ad7 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Recommendations for building workflows that strengthen data protection.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ws9j-a1ab1c0aa8e80b299644ddb63c8da88f\">\n#top .flex_column_table.av-equal-height-column-flextable.av-3ws9j-a1ab1c0aa8e80b299644ddb63c8da88f{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-3ws9j-a1ab1c0aa8e80b299644ddb63c8da88f{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-3ws9j-a1ab1c0aa8e80b299644ddb63c8da88f av_one_half  avia-builder-el-192  el_after_av_one_half  el_before_av_one_full  element-bg-color-4 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5no3szv-04e585ad2e4b85088ee8f549f3ab8b9f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4. Raising awareness among your team<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5no4vam-1638d3b8424d2ef9d01e03b0cf6c044b\">\n#top .avia-icon-list-container.av-m5no4vam-1638d3b8424d2ef9d01e03b0cf6c044b .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f2f2f2;\n}\n#top .avia-icon-list-container.av-m5no4vam-1638d3b8424d2ef9d01e03b0cf6c044b .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5no4vam-1638d3b8424d2ef9d01e03b0cf6c044b  avia-builder-el-194  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5no4vam-1638d3b8424d2ef9d01e03b0cf6c044b avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5no47g5-6dff8543a38c0581d67c55fcc7d529ab avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Sharing best practices for the secure and compliant handling of CX data.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5no4h1c-7fb4e0d55be100e61a399b00368a9917 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Support in creating internal guidelines and processes.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5nzi3r-7e29b2273005a3728fdac4cf65b809d6\">\n#top .flex_column.av-5nzi3r-7e29b2273005a3728fdac4cf65b809d6{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-5nzi3r-7e29b2273005a3728fdac4cf65b809d6{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-5nzi3r-7e29b2273005a3728fdac4cf65b809d6 av_one_full  avia-builder-el-195  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5nqjpoy-d6adffef4446472c488ed307494ab7de '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Our approach: Practical support for data-secure CX management<\/h3>\n<p style=\"text-align: center;\">As experts in the technical implementation of CX measurement systems, we share our experience and best practices to help you integrate data protection and security into your CX program. We work closely with your internal data protection and IT managers to ensure that your requirements are met.<\/p>\n<\/div><\/section><\/div>\n<div class='flex_column_table av-m5nqm5rk-7b2c82952c37210e83ea95b6e291036e sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nqm5rk-7b2c82952c37210e83ea95b6e291036e\">\n#top .flex_column_table.av-equal-height-column-flextable.av-m5nqm5rk-7b2c82952c37210e83ea95b6e291036e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-m5nqm5rk-7b2c82952c37210e83ea95b6e291036e av_one_half  avia-builder-el-197  el_after_av_one_full  el_before_av_one_half  first flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nqlxtm-7eb5c663a64c6acfe486eb599095570a\">\n#top .avia-icon-list-container.av-m5nqlxtm-7eb5c663a64c6acfe486eb599095570a .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5nqlxtm-7eb5c663a64c6acfe486eb599095570a .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nqlxtm-7eb5c663a64c6acfe486eb599095570a  avia-builder-el-198  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nqlxtm-7eb5c663a64c6acfe486eb599095570a avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nqlf77-7ed57e0a04c1e0e336738760a82800e4 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Build customer trust:<br \/>\nTransparency and protection of customer data promotes trust among your target groups.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nqlf77-4-24e6ed56b7619fcdef73f3fc633adc42 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Minimize risks:<br \/>\nProactive planning helps prevent security breaches and data misuse.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4ox2kn-a000a48d9581cc2d875766c87043fe92\">\n#top .flex_column_table.av-equal-height-column-flextable.av-4ox2kn-a000a48d9581cc2d875766c87043fe92{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  id=\"persona-entwicklung\"  class='flex_column av-4ox2kn-a000a48d9581cc2d875766c87043fe92 av_one_half  avia-builder-el-199  el_after_av_one_half  el_before_av_one_full  flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nqmkmo-4409ac2f176694cef660d72900492db9\">\n#top .avia-icon-list-container.av-m5nqmkmo-4409ac2f176694cef660d72900492db9 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m5nqmkmo-4409ac2f176694cef660d72900492db9 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nqmkmo-4409ac2f176694cef660d72900492db9  avia-builder-el-200  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nqmkmo-4409ac2f176694cef660d72900492db9 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nqmjz1-213cb6e35786d1ff7c09698927a99efc avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Compliance with legal requirements:<br \/>\nCompliance with the General Data Protection Regulation (GDPR) and other local guidelines is essential.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2q89x3-d51641685b5045e923084471e2c719b1\">\n#top .flex_column.av-2q89x3-d51641685b5045e923084471e2c719b1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-2q89x3-d51641685b5045e923084471e2c719b1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-2q89x3-d51641685b5045e923084471e2c719b1 av_one_full  avia-builder-el-201  el_after_av_one_half  el_before_av_section  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5xyu4b7-df7508f63c616b37623619bcbf608bc8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Data protection as an integral part of your CX program<\/h3>\n<p style=\"text-align: center;\">A strong CX program not only takes customer needs into account, but also the responsible handling of data. Let us work together to create a secure foundation for your CX program.<\/p>\n<\/div><\/section><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-xpnvov-e7c7f09e8e4db09dd93d75ffc1956cdf\">\n.avia-section.av-xpnvov-e7c7f09e8e4db09dd93d75ffc1956cdf{\nbackground-color:#f9eded;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-xpnvov-e7c7f09e8e4db09dd93d75ffc1956cdf main_color avia-section-default avia-no-border-styling  avia-builder-el-203  el_after_av_one_full  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-42jlnr-0d9db45d6ab769c3f0427b6cc978c697\">\n.avia_transform .flex_column.av-42jlnr-0d9db45d6ab769c3f0427b6cc978c697{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"methodical-consulting\"  class='flex_column av-42jlnr-0d9db45d6ab769c3f0427b6cc978c697 av_one_full  avia-builder-el-204  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-m5nqsmxp-8d94a67f8dc20c3306620c2537e692af '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Design and development of feedback tools: customized CX solutions for your touchpoints<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1xlyvb-eebcdc9c29e23104aaf28b84e278fed6\">\n#top .hr.av-1xlyvb-eebcdc9c29e23104aaf28b84e278fed6{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-1xlyvb-eebcdc9c29e23104aaf28b84e278fed6 .hr-inner{\nwidth:200px;\nborder-color:#d44215;\n}\n<\/style>\n<div  class='hr av-1xlyvb-eebcdc9c29e23104aaf28b84e278fed6 hr-custom  avia-builder-el-206  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-lg8w5j-775de62e25a9ef186d6b86dc67ec7aa1 av_one_full  avia-builder-el-207  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5nwgk68-69e60eb18f48e27cd2e9f6d0617700b2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A strong customer experience (CX) program starts with the right questions and clear goals. In addition to the technical implementation, we support you in developing feedback tools that are precisely tailored to your customer journey and strategic goals. With our expertise as market researchers, we design surveys and feedback systems that deliver relevant insights and make your measures measurable.<\/p>\n<h3 class=\"newh3\">Our services in the design of feedback tools<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-1z9jxj-21143b924b2ab527b96d3ff489b9b70d av_one_half  avia-builder-el-209  el_after_av_one_full  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5nwimj5-554ded9acd969c649cf24a4c7b141280 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. Design of use cases \/ KPI selection \/ questionnaire design<\/strong><br \/>\nEvery company and every customer journey is unique. We help you to design specific use cases for your touchpoints:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nwjmzs-cd814d1c97d257fe10e435138f5ec342\">\n#top .avia-icon-list-container.av-m5nwjmzs-cd814d1c97d257fe10e435138f5ec342 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff2d8;\n}\n#top .avia-icon-list-container.av-m5nwjmzs-cd814d1c97d257fe10e435138f5ec342 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nwjmzs-cd814d1c97d257fe10e435138f5ec342  avia-builder-el-211  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nwjmzs-cd814d1c97d257fe10e435138f5ec342 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nwizyg-6050c4c4f3a6e5b7c5f9f9e3c40a526f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Which questions at which touchpoint provide the most valuable insights?<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwj9zc-152b6c42ffaaa4fd4661d95225b85b7b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>How do we design surveys that activate your customers and provide relevant answers?<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwj9zc-15-3694593e74114bd7860bc34ee66a013a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>How can feedback processes be integrated into your workflow?<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-htq8x3-d76a7a30152dce28d63e150c84c96412\">\n#top .flex_column_table.av-equal-height-column-flextable.av-htq8x3-d76a7a30152dce28d63e150c84c96412{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-htq8x3-d76a7a30152dce28d63e150c84c96412{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-htq8x3-d76a7a30152dce28d63e150c84c96412 av_one_half  avia-builder-el-212  el_after_av_one_half  el_before_av_one_half  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5nwk3ur-e2d7fe2fd154c181193d87e10b85e5e2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u00a02. KPI selection and development<br \/>\n<\/strong>We advise you on the selection of suitable KPIs that visualize the success of your CX measures:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nwm5uj-f03d1657359c3d41cb38c83d3aaceea2\">\n#top .avia-icon-list-container.av-m5nwm5uj-f03d1657359c3d41cb38c83d3aaceea2 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff7f2;\n}\n#top .avia-icon-list-container.av-m5nwm5uj-f03d1657359c3d41cb38c83d3aaceea2 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nwm5uj-f03d1657359c3d41cb38c83d3aaceea2  avia-builder-el-214  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nwm5uj-f03d1657359c3d41cb38c83d3aaceea2 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nwkw4u-6728bf29fc90307bb3b9997088fb585b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Net Promoter Score (NPS): How likely are your customers to recommend you?<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwl62n-0f466d0d4d3e33f0bfc03a62b0feecd7 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Customer Effort Score (CES): How easy was it for your customers to achieve their goal?<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwl62n-14-11e58b8e234ae97e19948264cac5299a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Customer Satisfaction (CSAT): How satisfied are customers overall (with the company\/interaction)?<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwl62n-13-6dc89c01dcd6ecb3935dfb23a07e276b avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Other specific KPIs that are critical to your industry or business model.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-f6o6h3-fffd3e3d3eb2c3fe9e84696e22da8942 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-f6o6h3-fffd3e3d3eb2c3fe9e84696e22da8942\">\n#top .flex_column_table.av-equal-height-column-flextable.av-f6o6h3-fffd3e3d3eb2c3fe9e84696e22da8942{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-f6o6h3-fffd3e3d3eb2c3fe9e84696e22da8942{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-f6o6h3-fffd3e3d3eb2c3fe9e84696e22da8942 av_one_half  avia-builder-el-215  el_after_av_one_half  el_before_av_one_half  element-bg-color-1 first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5nwmvyq-c607418d90a9e888e5ee913617388e92 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>\u00a03. Questionnaire design and logic<br \/>\n<\/strong>Mit unserem Marktforschungs-Know-how erstellen wir Umfragen, die:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nwntjb-89a34bc929019940bbdda6443c8eeb25\">\n#top .avia-icon-list-container.av-m5nwntjb-89a34bc929019940bbdda6443c8eeb25 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff7f2;\n}\n#top .avia-icon-list-container.av-m5nwntjb-89a34bc929019940bbdda6443c8eeb25 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nwntjb-89a34bc929019940bbdda6443c8eeb25  avia-builder-el-217  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nwntjb-89a34bc929019940bbdda6443c8eeb25 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nwn7oo-daaa91a9a1a8a3a018c380a55af60813 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Are precise, understandable and to the point.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwnhz9-aa3d687a137988c1aeceb37755384388 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Use smart filters and routing options to create personalized experiences.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwnqoq-3afa3d95e75e57deb1c24d4de7f2a26d avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Work optimally on all devices and in all languages.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-eapf07-6ef1e61a2d8af24f40b07f67e2d3b59f\">\n#top .flex_column_table.av-equal-height-column-flextable.av-eapf07-6ef1e61a2d8af24f40b07f67e2d3b59f{\nmargin-top:0px;\nmargin-bottom:30px;\n}\n.flex_column.av-eapf07-6ef1e61a2d8af24f40b07f67e2d3b59f{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-eapf07-6ef1e61a2d8af24f40b07f67e2d3b59f av_one_half  avia-builder-el-218  el_after_av_one_half  el_before_av_one_full  element-bg-color-2 no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><p><section  class='av_textblock_section av-m5nwoogj-8870d27453a2859ed0cc7e875880bb21 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4. Strategic integration into the customer journey<\/strong><br \/>\nWe help you design feedback tools to become part of a seamless CX program:<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nwphsu-7bbbadec4a6e2b7f0d8b15c64c67c119\">\n#top .avia-icon-list-container.av-m5nwphsu-7bbbadec4a6e2b7f0d8b15c64c67c119 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#fff2d8;\n}\n#top .avia-icon-list-container.av-m5nwphsu-7bbbadec4a6e2b7f0d8b15c64c67c119 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nwphsu-7bbbadec4a6e2b7f0d8b15c64c67c119  avia-builder-el-220  el_after_av_textblock  avia-builder-el-last '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nwphsu-7bbbadec4a6e2b7f0d8b15c64c67c119 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nwoyok-2f0988af6b96e7923b61f7a993ea7988 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Automatic triggering of surveys after interactions (e.g. purchase, support contact).<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwp6xr-b959f1d425de5386e1fc301b0fe40c3e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Personalized invitations that specifically address customers.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwpgm7-4863d09fcb05edc53898b9b202c2154c avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Integration of results into dashboards and workflows for data-based measures.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bvwufr-ff5b12347b685ee7503e72622cf6a3b8\">\n#top .flex_column.av-bvwufr-ff5b12347b685ee7503e72622cf6a3b8{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-bvwufr-ff5b12347b685ee7503e72622cf6a3b8{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-bvwufr-ff5b12347b685ee7503e72622cf6a3b8 av_one_full  avia-builder-el-221  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5nwqdyc-6d775246a4762b3bf5112136d26bb4c2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">How you benefit from our consulting<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-as1nrr-c90892c0af1e3d958a176db39e878da3 sc-av_one_half av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-as1nrr-c90892c0af1e3d958a176db39e878da3\">\n#top .flex_column_table.av-equal-height-column-flextable.av-as1nrr-c90892c0af1e3d958a176db39e878da3{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-as1nrr-c90892c0af1e3d958a176db39e878da3{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-as1nrr-c90892c0af1e3d958a176db39e878da3 av_one_half  avia-builder-el-223  el_after_av_one_full  el_before_av_one_half  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nwrk24-c990a924b05351850aa0676959c00f54\">\n#top .avia-icon-list-container.av-m5nwrk24-c990a924b05351850aa0676959c00f54 .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-m5nwrk24-c990a924b05351850aa0676959c00f54 .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nwrk24-c990a924b05351850aa0676959c00f54  avia-builder-el-224  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nwrk24-c990a924b05351850aa0676959c00f54 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nwr8gh-b7c55ccffa536ff38c1712dc8febf4f2 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Precise insights: Get answers that specifically support your CX measures.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m5nwrilz-89e00950ee23c45802cddddb1caa1ccd avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Strategic clarity: Use meaningful KPIs to measure progress.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8xgywn-34b301c77b6dedc43054eb694a117830\">\n#top .flex_column_table.av-equal-height-column-flextable.av-8xgywn-34b301c77b6dedc43054eb694a117830{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-8xgywn-34b301c77b6dedc43054eb694a117830{\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='flex_column av-8xgywn-34b301c77b6dedc43054eb694a117830 av_one_half  avia-builder-el-225  el_after_av_one_half  el_before_av_one_full  no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m5nws06x-5460942fd501646f49aeee42dbfe2bbc\">\n#top .avia-icon-list-container.av-m5nws06x-5460942fd501646f49aeee42dbfe2bbc .iconlist_icon{\ncolor:#d44215;\nbackground-color:#f9eded;\n}\n#top .avia-icon-list-container.av-m5nws06x-5460942fd501646f49aeee42dbfe2bbc .iconlist_icon svg:first-child{\nstroke:#d44215;\nfill:#d44215;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m5nws06x-5460942fd501646f49aeee42dbfe2bbc  avia-builder-el-226  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m5nws06x-5460942fd501646f49aeee42dbfe2bbc avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m5nwrx95-6f8f8b1c11696772f0f329495a0c4f4e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Incorporation of expert knowledge: Benefit from our expertise in market research and CX implementation.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-87sz0n-5bb91303d1d0d6ff698b5ebc8ff53bb5\">\n#top .flex_column.av-87sz0n-5bb91303d1d0d6ff698b5ebc8ff53bb5{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-87sz0n-5bb91303d1d0d6ff698b5ebc8ff53bb5{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-87sz0n-5bb91303d1d0d6ff698b5ebc8ff53bb5 av_one_full  avia-builder-el-227  el_after_av_one_half  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m5nwst7r-7e01002f03ef131c21d81cef919e127a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Ready for excellent feedback tools?<\/h3>\n<p style=\"text-align: center;\">Contact us to learn more about our services around feedback design and KPI development. Together, we will create a system that measurably improves your customer journey.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2gteuf-be72f41214a1a665a50f47e1b77853db\">\n#top .hr.hr-invisible.av-2gteuf-be72f41214a1a665a50f47e1b77853db{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-2gteuf-be72f41214a1a665a50f47e1b77853db hr-invisible  avia-builder-el-229  el_after_av_textblock  el_before_av_button '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-button-wrap av-3r1ajb-4896bf94270cf90e4e285ebdb5025d85-wrap avia-button-center  avia-builder-el-230  el_after_av_hr  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3r1ajb-4896bf94270cf90e4e285ebdb5025d85\">\n#top #wrap_all .avia-button.av-3r1ajb-4896bf94270cf90e4e285ebdb5025d85{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-3r1ajb-4896bf94270cf90e4e285ebdb5025d85 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\" CONTACT REQUEST\"><span class='avia_iconbox_title' > CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2mallz-5881d9afe0adf8fb251c33ed178c609f\">\n#top .hr.hr-invisible.av-2mallz-5881d9afe0adf8fb251c33ed178c609f{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-2mallz-5881d9afe0adf8fb251c33ed178c609f hr-invisible  avia-builder-el-231  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_6'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-9313'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1k3lifj-a0bb45c581b261264eaae56349a5a827\">\n.avia_transform .flex_column.av-1k3lifj-a0bb45c581b261264eaae56349a5a827{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-1k3lifj-a0bb45c581b261264eaae56349a5a827 av_one_full  avia-builder-el-232  el_after_av_section  el_before_av_one_third  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-1hpkl8f-d2ae1d4811c11680a9736761c01537e2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Your contacts<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1fpcx9r-b6d0f74a083a71ad9f4f035950ba5399\">\n#top .hr.av-1fpcx9r-b6d0f74a083a71ad9f4f035950ba5399{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-1fpcx9r-b6d0f74a083a71ad9f4f035950ba5399 .hr-inner{\nwidth:200px;\nborder-color:#d44215;\n}\n<\/style>\n<div  class='hr av-1fpcx9r-b6d0f74a083a71ad9f4f035950ba5399 hr-custom  avia-builder-el-234  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1e814m7-0d83253cdae448aabbf0c1af66befe66\">\n.avia_transform .flex_column.av-1e814m7-0d83253cdae448aabbf0c1af66befe66{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-1e814m7-0d83253cdae448aabbf0c1af66befe66 av_one_third  avia-builder-el-235  el_after_av_one_full  el_before_av_one_third  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1d1yfan-9ed860113bc89bc436283512c84692b7\">\n.avia-image-container.av-1d1yfan-9ed860113bc89bc436283512c84692b7 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1d1yfan-9ed860113bc89bc436283512c84692b7 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1d1yfan-9ed860113bc89bc436283512c84692b7 av-styling- avia-align-center  avia-builder-el-236  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6817 avia-img-lazy-loading-not-6817 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png\" alt='Oliver Kern' title='Oliver Kern'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-180x180.png 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-1bmtpv3-e49d9f6c539cd370ec53e2b495379431 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Oliver<br \/>\nManaging Director<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-19pqsjj-7299250650b28e562035ae7cd805e605\">\n.avia_transform .flex_column.av-19pqsjj-7299250650b28e562035ae7cd805e605{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-19pqsjj-7299250650b28e562035ae7cd805e605 av_one_third  avia-builder-el-238  el_after_av_one_third  el_before_av_one_third  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-186kzcf-bf07fb6366513258d65837c212290ece\">\n.avia-image-container.av-186kzcf-bf07fb6366513258d65837c212290ece img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-186kzcf-bf07fb6366513258d65837c212290ece .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-186kzcf-bf07fb6366513258d65837c212290ece av-styling- avia-align-center  avia-builder-el-239  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6537 avia-img-lazy-loading-not-6537 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg\" alt='Tobias' title='Tobias'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-161hk7z-a4ac93c6f4302f4787a01c3a04c8c151 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Tobias<br \/>\nHead of Marketing &amp; Sales<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-145hn7z-e65f9b12edb57f58d6d61b401722b74e\">\n.avia_transform .flex_column.av-145hn7z-e65f9b12edb57f58d6d61b401722b74e{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-145hn7z-e65f9b12edb57f58d6d61b401722b74e av_one_third  avia-builder-el-241  el_after_av_one_third  el_before_av_one_full  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-12ndcbz-662822b55ffa9a14c19170a0b059ede4\">\n.avia-image-container.av-12ndcbz-662822b55ffa9a14c19170a0b059ede4 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-12ndcbz-662822b55ffa9a14c19170a0b059ede4 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-12ndcbz-662822b55ffa9a14c19170a0b059ede4 av-styling- avia-align-center  avia-builder-el-242  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-7871 avia-img-lazy-loading-not-7871 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02.jpg\" alt='Marc' title='Marc'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-11nru2n-d84c95eaf230a75dbdeb12cf37acebe9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Marc<br \/>\nProduct Owner CX &amp; Agile Coach<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-104z3jz-d6383b1d3ba04199692637f302058bff\">\n.flex_column.av-104z3jz-d6383b1d3ba04199692637f302058bff{\npadding:0 0 0 20px;\n}\n.avia_transform .flex_column.av-104z3jz-d6383b1d3ba04199692637f302058bff{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-104z3jz-d6383b1d3ba04199692637f302058bff{\npadding:0 0 0 20px;\n}\n}\n<\/style>\n<div  class='flex_column av-104z3jz-d6383b1d3ba04199692637f302058bff av_one_full  avia-builder-el-244  el_after_av_one_third  el_before_av_hr  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-yo4g6n-94c7f43fc20987da6e98275d6711c91a\">\n#top .hr.hr-invisible.av-yo4g6n-94c7f43fc20987da6e98275d6711c91a{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-yo4g6n-94c7f43fc20987da6e98275d6711c91a hr-invisible  avia-builder-el-245  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-wswtpb-f54be52f3dc91e1fabce5f541057ad32 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Our customers<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-uiy2un-0bfe5b48f77a40c281b68c5c54bfbb25\">\n#top .hr.av-uiy2un-0bfe5b48f77a40c281b68c5c54bfbb25{\nmargin-top:20px;\nmargin-bottom:30px;\n}\n.hr.av-uiy2un-0bfe5b48f77a40c281b68c5c54bfbb25 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-uiy2un-0bfe5b48f77a40c281b68c5c54bfbb25 hr-custom  avia-builder-el-247  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-se739b-aa42037bd60a249ff9fa4cb34e379e48\">\n#top .hr.hr-invisible.av-se739b-aa42037bd60a249ff9fa4cb34e379e48{\nmargin-top:-30!important;px;\nheight:1px;\n}\n<\/style>\n<div  class='hr av-se739b-aa42037bd60a249ff9fa4cb34e379e48 hr-invisible  avia-builder-el-248  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-rff5tb-c3ba234981e51ae485c65ee333ab38cb av_one_full  avia-builder-el-249  el_after_av_hr  avia-builder-el-last  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-pf42e7-b4e6bcafbf37e38c7712361a799910a4\">\n#top .avia-gallery.av-pf42e7-b4e6bcafbf37e38c7712361a799910a4 .avia-gallery-thumb a{\nwidth:16.6667%;\n}\n<\/style>\n<div  id=\"logokunden\"  class='avia-gallery av-pf42e7-b4e6bcafbf37e38c7712361a799910a4 avia_animate_when_visible  avia-builder-el-250  el_before_av_hr  avia-builder-el-first  animations_off avia-gallery-1'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><meta itemprop=\"contentURL\" content=\"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\/cx-implementation-integration\"><div 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loading=\"lazy\" class=\"wp-image-2793 avia-img-lazy-loading-2793\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png\" title='GLS' alt='GLS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png' class='avianolink noLightbox ' data-onclick='8' title='FRESSNAPF'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3001 avia-img-lazy-loading-not-3001\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png\" width=\"180\" height=\"180\"  title='FRESSNAPF' alt='FRESSNAPF' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3001 avia-img-lazy-loading-3001\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png\" title='FRESSNAPF' alt='FRESSNAPF' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png' class='avianolink noLightbox ' data-onclick='9' title='1 FC Koeln'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3552 avia-img-lazy-loading-not-3552\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png\" width=\"180\" height=\"180\"  title='1fckoeln' alt='1 FC Koeln' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3552 avia-img-lazy-loading-3552\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png\" title='1fckoeln' alt='1 FC Koeln' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a 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class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2798 avia-img-lazy-loading-2798\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png\" title='Continental' alt='Continental' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png' class='avianolink noLightbox ' data-onclick='11' title='Fingerhaus'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3542 avia-img-lazy-loading-not-3542\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png\" width=\"180\" height=\"180\"  title='fingerhaus' alt='Fingerhaus' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3542 avia-img-lazy-loading-3542\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png\" title='fingerhaus' alt='Fingerhaus' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png' class='avianolink noLightbox ' data-onclick='12' title='1 FC Koeln'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3550 avia-img-lazy-loading-not-3550\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png\" width=\"180\" height=\"180\"  title='atoss' alt='ATOSS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3550 avia-img-lazy-loading-3550\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png\" title='atoss' alt='ATOSS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w\" 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100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3548 avia-img-lazy-loading-3548\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png\" title='amrest' alt='AmRest' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png' class='avianolink noLightbox ' data-onclick='14' title='DERTOUR'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2796 avia-img-lazy-loading-not-2796\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png\" width=\"180\" height=\"180\"  title='DERTOUR' alt='DERTOUR' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2796 avia-img-lazy-loading-2796\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png\" title='DERTOUR' alt='DERTOUR' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png' class='avianolink noLightbox ' data-onclick='15' title='dextra'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3540 avia-img-lazy-loading-not-3540\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png\" width=\"180\" height=\"180\"  title='dextra' alt='dextra' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3540 avia-img-lazy-loading-3540\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png\" title='dextra' alt='dextra' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png' class='avianolink noLightbox ' data-onclick='16' title='bergzeit'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3544 avia-img-lazy-loading-not-3544\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-180x180.png\" width=\"180\" height=\"180\"  title='bergzeit' alt='bergzeit' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3544 avia-img-lazy-loading-3544\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png\" title='bergzeit' alt='bergzeit' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png\" data-rel='gallery-1' 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width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png\" title='tobaccoland' alt='tobaccoland' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png' class='avianolink noLightbox ' data-onclick='18' title='trumpf'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-6116 avia-img-lazy-loading-not-6116\"  data-avia-tooltip='trumpf' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png\" width=\"180\" height=\"180\"  title='trumpf' alt='trumpf' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-6116 avia-img-lazy-loading-6116\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png\" title='trumpf' alt='trumpf' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-np59r3-71249b8b0bdec016ad7e7c1730c5bf94\">\n#top .hr.hr-invisible.av-np59r3-71249b8b0bdec016ad7e7c1730c5bf94{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-np59r3-71249b8b0bdec016ad7e7c1730c5bf94 hr-invisible  avia-builder-el-251  el_after_av_gallery  el_before_av_content_slider '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_content_slider-2a4ea60959af136092576783208b74ff\">\n#top .av-slideshow-ui.av-av_content_slider-2a4ea60959af136092576783208b74ff .avia-slideshow-dots a:not(.active){\nbackground-color:#ff9c1b;\n}\n.avia-content-slider-element-container.av-av_content_slider-2a4ea60959af136092576783208b74ff .slide-entry{\nmargin:0 0 0 0;\npadding:0 20px 0 20px;\n}\n\n@media only screen and (min-width: 990px){ \n.avia-content-slider-element-container.av-av_content_slider-2a4ea60959af136092576783208b74ff .slide-entry{\npadding:0 20px 0 20px;\n}\n}\n<\/style>\n<div  id=\"zitat-sl\"  class='avia-content-slider-element-container av-av_content_slider-2a4ea60959af136092576783208b74ff avia-content-slider-element-slider avia-content-slider avia-smallarrow-slider avia-content-slider-active avia-content-slider-odd  avia-builder-el-252  el_after_av_hr  avia-builder-el-last  av-slideshow-ui av-control-default av-nav-arrows-visible av-nav-dots-visible av-hide-nav-arrows av-slideshow-autoplay av-loop-endless av-loop-manual-endless avia-content-slider1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:10,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:30}\"><div class='avia-smallarrow-slider-heading  no-content-slider-heading '><div class='new-special-heading'>&nbsp;<\/div><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='left-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Previous\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Previous<\/title>\n<desc id='av-svg-desc-1'>Previous<\/desc>\n<path d=\"M14.464 27.84q0.832 0.832 0 1.536-0.832 0.832-1.536 0l-12.544-12.608q-0.768-0.768 0-1.6l12.544-12.608q0.704-0.832 1.536 0 0.832 0.704 0 1.536l-11.456 11.904z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Previous<\/span><\/a><a href='#next' class='next-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='right-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Next\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-2'>Next<\/title>\n<desc id='av-svg-desc-2'>Next<\/desc>\n<path d=\"M0.416 27.84l11.456-11.84-11.456-11.904q-0.832-0.832 0-1.536 0.832-0.832 1.536 0l12.544 12.608q0.768 0.832 0 1.6l-12.544 12.608q-0.704 0.832-1.536 0-0.832-0.704 0-1.536z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Next<\/span><\/a><\/div><div class='avia-slideshow-dots avia-slideshow-controls'><a href='#1' class='goto-slide active' >1<\/a><a href='#2' class='goto-slide ' >2<\/a><a href='#3' class='goto-slide ' >3<\/a><a href='#4' class='goto-slide ' >4<\/a><a href='#5' class='goto-slide ' >5<\/a><a href='#6' class='goto-slide ' >6<\/a><a href='#7' class='goto-slide ' >7<\/a><a href='#8' class='goto-slide ' >8<\/a><\/div><\/div><div class=\"avia-content-slider-inner\"><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-1 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>With the Audi Innovators Circle (AIC), we have created an insight community that allows us to quickly and efficiently incorporate customer feedback into ongoing projects. The AIC has become an indispensable tool for our departments because we can use a wide range of customized research approaches to deliver exactly the results that are needed in the current project phase<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi.png 200w\" alt=\"Audi\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Oliver Malms,<\/strong><span class=\"avia-testimonial-subtitle \"> Customer Insights &amp; Trend Research<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-2 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Thanks to our international CX program, we continuously learn from our customers&#8217; feedback and, together with SKOPOS CONNECT, we can improve the customer journey of pet owners day by day.<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w\" alt=\"Fressnapf\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Maximilian Wittmar,<\/strong><span class=\"avia-testimonial-subtitle \"> Customer Insights Manager<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-3 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>The ATOSS Customer Satisfaction Survey provides us with valuable insights across four customer journey touchpoints in six countries. Thanks to the professional advice and quick implementation by SKOPOS CONNECT, we benefit from short project durations, the real-time transfer of defined KPIs to Salesforce and we pave the way for further establishing the CX within the ATOSS organization<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w\" alt=\"ATOSS\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Stefan Koch, <\/strong><span class=\"avia-testimonial-subtitle \">Head of Account-based Marketing<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-4 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">\u201e<em>With the Porsche Advisors Club, we have created a direct channel to our customers to get quick and pragmatic input on how we can further improve our products and services. It is important to us that this co-creation is not one-sided, but that we engage in an active dialog<\/em>.\u201c<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w\" alt=\"Porsche\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Robert Ader, <\/strong>CMO of Porsche AG<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-5 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>The Mainova Community makes research uncomplicated, fast and authentic for us. With it, we always have an ear to the ground when it comes to our customers and their perceptions: that in itself is value added<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova.png 200w\" alt=\"Mainova\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Eckart Strangfeld, <\/strong>Head of Market Research and Data Mining<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-6 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Now we can experience our customers&#8217; customer journey live.<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w\" alt=\"SEAT\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Luis Freile, <\/strong>Customer Care Processes<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-7 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Think \u2013 talk \u2013 participate: that&#8217;s why we created the ARAG Denkraum. This is where we develop new ideas \u2013 together with our customers<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag.png 200w\" alt=\"ARAG\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">St\u00e9phanie R\u00f6hrig, <\/strong>Head of International Communication \/ Research &amp; Analysis<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-8 slide-parity-odd  post-entry-last  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">\u201e<em>The CSS Research Community is a great way for us to bring in-depth customer knowledge into the company. Using a variety of methods, customers are quickly and easily involved in optimizing products, services and processes. The feedback we&#8217;ve received so far shows that this type of customer research is highly valued by our customers and by our internal teams<\/em>.\u201c<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css.png 200w\" alt=\"CSS\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">J\u00f6rg Heinecke, <\/strong>Team Leader Customer Experience &amp; Market Research<br \/>\nCSS Kranken-Versicherung AG<\/div>\n<\/div>\n<\/div><\/section><\/div><\/div><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":8938,"parent":3087,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9313","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX implementation &amp; integration | SKOPOS CONNECT<\/title>\n<meta name=\"description\" content=\"\u2713 CX implementation &amp; integration \u2713Data strategy \u2713System integration \u2713Methodological consulting\u2713Close the loop workflows\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\/cx-implementation-integration\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX implementation &amp; 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