{"id":7966,"date":"2024-12-05T10:38:39","date_gmt":"2024-12-05T09:38:39","guid":{"rendered":"https:\/\/www.skopos-connect.de\/?page_id=7966"},"modified":"2025-04-08T09:02:08","modified_gmt":"2025-04-08T07:02:08","slug":"cx-strategy","status":"publish","type":"page","link":"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\/cx-strategy","title":{"rendered":"CX strategy"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lb1ys97d-24ff3fc9c80ebb05cc4e2cc042b09ded\">\n.avia-section.av-lb1ys97d-24ff3fc9c80ebb05cc4e2cc042b09ded{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/01\/Strategie.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-lb1ys97d-24ff3fc9c80ebb05cc4e2cc042b09ded main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  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itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">Tailored CX strategies<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ay9tr-fcf850db631f651e4e0f94f781cbf767\">\n#top .hr.hr-invisible.av-ay9tr-fcf850db631f651e4e0f94f781cbf767{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-ay9tr-fcf850db631f651e4e0f94f781cbf767 hr-invisible  avia-builder-el-3  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jzui7-d85b8d0a7a45c0af53eef51c1ff9a71e\">\n#top .av_textblock_section.av-jzui7-d85b8d0a7a45c0af53eef51c1ff9a71e .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-jzui7-d85b8d0a7a45c0af53eef51c1ff9a71e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">for a successful <\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ag51r-5b9d050275d37a442da62410f5ca8aa2\">\n#top .hr.hr-invisible.av-ag51r-5b9d050275d37a442da62410f5ca8aa2{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-ag51r-5b9d050275d37a442da62410f5ca8aa2 hr-invisible  avia-builder-el-5  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fw5dj-d337777e5972d0bc3549ad6aa9948601\">\n#top .av_textblock_section.av-fw5dj-d337777e5972d0bc3549ad6aa9948601 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-fw5dj-d337777e5972d0bc3549ad6aa9948601 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">Customer Experience<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-114up3-5d299c46ec6f5c3c8218ffea0d6d6c1c\">\n.avia-section.av-114up3-5d299c46ec6f5c3c8218ffea0d6d6c1c{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/01\/Strategie_mo.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-114up3-5d299c46ec6f5c3c8218ffea0d6d6c1c main_color avia-section-default avia-no-border-styling  avia-builder-el-7  el_after_av_section  el_before_av_one_full  av-desktop-hide av-medium-hide avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-35 av-height-percent  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='35' data-av_min_height_opt='percent'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-y0gef-ae7c5d99ed5c60016be1e0bec9b32062\">\n.flex_column.av-y0gef-ae7c5d99ed5c60016be1e0bec9b32062{\npadding:0 0 0 100px;\n}\n.avia_transform .flex_column.av-y0gef-ae7c5d99ed5c60016be1e0bec9b32062{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-y0gef-ae7c5d99ed5c60016be1e0bec9b32062{\npadding:0 0 0 50px;\n}\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n.flex_column.av-y0gef-ae7c5d99ed5c60016be1e0bec9b32062{\npadding:0 0 0 30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.flex_column.av-y0gef-ae7c5d99ed5c60016be1e0bec9b32062{\npadding:0 0 0 10px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-y0gef-ae7c5d99ed5c60016be1e0bec9b32062{\npadding:0 0 0 10px;\n}\n}\n<\/style>\n<div  class='flex_column av-y0gef-ae7c5d99ed5c60016be1e0bec9b32062 av_one_full  avia-builder-el-8  avia-builder-el-no-sibling  first flex_column_div av-animated-generic zoom-in  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-tp29j-58e2c83f58d8793042649c30483f1824\">\n#top .av_textblock_section.av-tp29j-58e2c83f58d8793042649c30483f1824 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-tp29j-58e2c83f58d8793042649c30483f1824 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">Tailored Cx strategies<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kc8hr-af5392d4ef7c2f773624c5b77a39f5f6\">\n#top .hr.hr-invisible.av-kc8hr-af5392d4ef7c2f773624c5b77a39f5f6{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-kc8hr-af5392d4ef7c2f773624c5b77a39f5f6 hr-invisible  avia-builder-el-10  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fydmf-d3a144c105cd76969807465e223ca1c3\">\n#top .av_textblock_section.av-fydmf-d3a144c105cd76969807465e223ca1c3 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-fydmf-d3a144c105cd76969807465e223ca1c3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">for a successful <\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-97von-012f4cceb722b2830d0480bb3e07a716\">\n#top .hr.hr-invisible.av-97von-012f4cceb722b2830d0480bb3e07a716{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-97von-012f4cceb722b2830d0480bb3e07a716 hr-invisible  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lb3k7k6v-cf1f6ecef6dd6cc95683f911a62993a4\">\n#top .av_textblock_section.av-lb3k7k6v-cf1f6ecef6dd6cc95683f911a62993a4 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-lb3k7k6v-cf1f6ecef6dd6cc95683f911a62993a4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">Customer Experience<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-2lxbr-8f259b1a07cd19fc57e085f4498c8943 av_one_full  avia-builder-el-14  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-klzkn-ed09af9711286a4b4922adfb22a21b14 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Welcome to SKOPOS CONNECT \u2013 your partner for comprehensive customer experience (CX) consulting. Our comprehensive portfolio includes CX consulting, CX strategy and CX research to support companies in developing individual CX concepts. Together, we create concepts for your individual and customized CX roadmap that is tailored to your specific requirements. Benefit from our methodical advice and optimize your customer interaction sustainably. Let&#8217;s take your customers&#8217; customer experience to the next level together!<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hh5uf-ad512f370280fbe1895b79f9a850847e\">\n.avia_transform .flex_column.av-hh5uf-ad512f370280fbe1895b79f9a850847e{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-hh5uf-ad512f370280fbe1895b79f9a850847e av_one_full  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-efm67-17db664b31e35cf44cf877534cf94ec5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">CX strategy: Your Key to an Outstanding Customer Experience<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-baol3-fb0d1e5ec5eaf4af41b27bb748858e11\">\n#top .hr.av-baol3-fb0d1e5ec5eaf4af41b27bb748858e11{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-baol3-fb0d1e5ec5eaf4af41b27bb748858e11 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-baol3-fb0d1e5ec5eaf4af41b27bb748858e11 hr-custom  avia-builder-el-18  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-g64xz-b1159b82789b32421612305bea873fc5 av_one_full  avia-builder-el-19  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-l8tw2077-0314db68ee924aa9106cd5719ea78968 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A successful customer experience strategy begins with a clear vision and specific goals. We help companies develop a customized CX strategy that is tailored to their individual market requirements and customer needs.<\/p>\n<p style=\"text-align: center;\">By defining clear objectives and a binding mission statement, we create a solid foundation for all CX measures and enable companies to effectively align their resources with the customer experience, taking every CX program to the next level.<\/p>\n<\/div><\/section><\/div>\n<div  id=\"cx-strategie\"  class='flex_column av-1xfqov-0c019a3f3396113a51e40df05ebb0528 av_one_full  avia-builder-el-21  el_after_av_one_full  el_before_av_hr  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m41c736u-d8408c7d39f4eb8f005c5f53ccb917d5\">\n.avia-icon-grid-container.av-m41c736u-d8408c7d39f4eb8f005c5f53ccb917d5 .avia-icongrid{\njustify-content:space-between;\nrow-gap:30px;\n}\n.avia-icon-grid-container.av-m41c736u-d8408c7d39f4eb8f005c5f53ccb917d5 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.avia-icongrid-text{\ncolor:#020202;\n}\n<\/style>\n<div  class='avia-icon-grid-container av-m41c736u-d8408c7d39f4eb8f005c5f53ccb917d5  avia-builder-el-22  el_before_av_codeblock  avia-builder-el-first ' data-min-height=\"200\"><ul id='avia-icongrid-6a09ace59a897' class='avia-icongrid clearfix avia_animate_when_almost_visible avia-icongrid-flipbox avia_flip_force_close avia-icongrid-numrow-3 avia-cell-space-between av-flex-cells av-break-767 av-can-break-50'>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-1 av-first-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-m41c1dit-1-c9096cd531815248605f194e5aeabb2e'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: CX roadmap\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >CX roadmap<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We develop your individual CX roadmap \u2013 to take your CX program to the next level.<\/p>\n<p><a href=\"#cx-roadmap\">Find out more\u2026<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-2 av-first-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-m41c1dit-2-d0434ac382bf43a7e0576c222fac6e31'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon:  CX maturity assessment\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" > CX maturity assessment<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We analyze your starting point to develop a targeted CX strategy and sustainable processes.<\/p>\n<p><a href=\"#swot-analysis-is-analysis-cx-maturity-model\">Find out more\u2026<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-1 av-cell-3 av-first-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-m41c1dit-1-1-7849f3d7477fb946989359001d36f9d1'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: CX maturity monitoring and progress tracking\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >CX maturity monitoring and progress tracking<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We regularly review your CX progress, highlight successes, and identify optimization potential for your customer experience.<\/p>\n<p><a href=\"#cx-maturity-model\">Find out more\u2026.<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-m41c1dit-6-e0f57a86574ed95cf92d4172a58f8dd5'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Customer journey mapping\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Customer journey mapping<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>With our customer journey mapping, we show you weak points and optimization potential for more satisfaction and stronger loyalty.<\/p>\n<p><a href=\"#customer-journey-mapping\">Find out more\u2026.<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-2 av-next-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-m41c1dit-0cab11525737e251d91a89b0db42c89d'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon:  Persona development\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" > Persona development<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We create precise customer profiles \u2013 the basis for targeted marketing and a compelling customer experience.<\/p>\n<p><a href=\"#persona-development\">Find out more\u2026<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-2 av-cell-3 av-next-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-m41c1dit-9-01ee7380f98ffc95ee57b28e8eb61871'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Target group \/ customer segmentation\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Target group \/ customer segmentation<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>Through market segmentation, we optimize your strategy, develop customized products and identify profitable target groups.<\/p>\n<p><a href=\"https:\/\/www.skopos.de\/en\/solutions\/segmentation\" target=\"_blank\" rel=\"noopener\">Find out more\u2026<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-3 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-m41c1dit-5-8b0f8378901c6eb52f5153cb4aba474f'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Stakeholder mapping \/ network analysis\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Stakeholder mapping \/ network analysis<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>With network analysis and stakeholder mapping, we improve your customer experience management and close communication gaps.<\/p>\n<p><a href=\"#stakeholder-mapping-network-analysis\">Find out more&#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-3 av-cell-2 av-next-cell-row av-inner-cell-item'><div class='avia-icongrid-wrapper av-m41c1dit-4-b8536122191ea9aa54dd7587a688f015'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: Supply chain analysis \/ value chains\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >Supply chain analysis \/ value chains<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We optimize the customer experience along your supply and value chain \u2013 for more transparency, efficiency and brand loyalty.<\/p>\n<p><a href=\"#supply-chain-analysis-value-chains\">Find out more&#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-3-cells av-row-nr-3 av-cell-3 av-next-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-m41c1dit-3-1c9bbdc831255817466ad3ce1238eae3'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: CX culture (change &amp; transformation)\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >CX culture (change &amp; transformation)<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>We promote a CX culture for enthusiastic customers and dedicated employees.<\/p>\n<p><a href=\"#cx-culture-change-transformation\">Find out more&#8230;.<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<\/ul><\/div><br \/>\n<\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2afmul-5d12cef216d81f53fcf995361e23d3c8\">\n#top .hr.hr-invisible.av-2afmul-5d12cef216d81f53fcf995361e23d3c8{\nheight:100px;\n}\n<\/style>\n<div  class='hr av-2afmul-5d12cef216d81f53fcf995361e23d3c8 hr-invisible  avia-builder-el-24  el_after_av_one_full  el_before_av_section  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m48afg7o-14ed49be2f0b9a1b306cdc04650c730c\">\n.avia-section.av-m48afg7o-14ed49be2f0b9a1b306cdc04650c730c{\nbackground-color:#ffebd8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-m48afg7o-14ed49be2f0b9a1b306cdc04650c730c main_color avia-section-default avia-no-border-styling  avia-builder-el-25  el_after_av_hr  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5w97b1-53547ca3dbc2cdae4b6f5f0c36c5ad8d\">\n.avia_transform .flex_column.av-5w97b1-53547ca3dbc2cdae4b6f5f0c36c5ad8d{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"cx-roadmap\"  class='flex_column av-5w97b1-53547ca3dbc2cdae4b6f5f0c36c5ad8d av_one_full  avia-builder-el-26  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-3tjilp-3628526080491f1bfd2d4e3f584cbb22 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">CX Roadmap: A step-by-step guide to success in customer experience management<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-p8x9-1630c7ace8c11c21c8f2de90147e5682\">\n#top .hr.av-p8x9-1630c7ace8c11c21c8f2de90147e5682{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-p8x9-1630c7ace8c11c21c8f2de90147e5682 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-p8x9-1630c7ace8c11c21c8f2de90147e5682 hr-custom  avia-builder-el-28  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-1z1xsv-22eefa89032152f84733e26411cf6d56 av_one_full  avia-builder-el-29  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-ldvpzy2r-c7f6d834803aacb2c3dc466e2753b1c4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">With a clearly structured CX roadmap, inspired by the Qualtrics XM Institute model, we help companies effectively plan, implement and continuously adapt their customer experience strategy. Our approach helps you optimize your customer experience along clearly defined development phases \u2013 from initialization to establishing a sustainable CX culture.<\/p>\n<h3 class=\"newh3\">Our services for developing and implementing your CX roadmap<\/h3>\n<\/div><\/section><\/div><div class='flex_column_table av-7yp12l-4482c2aa6122216b4255b8be0f273972 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7yp12l-4482c2aa6122216b4255b8be0f273972\">\n#top .flex_column_table.av-equal-height-column-flextable.av-7yp12l-4482c2aa6122216b4255b8be0f273972{\nmargin-top:30px;\nmargin-bottom:0px;\n}\n.flex_column.av-7yp12l-4482c2aa6122216b4255b8be0f273972{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-7yp12l-4482c2aa6122216b4255b8be0f273972 av_one_full  avia-builder-el-31  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tl54pt-49c18713332635951958d1a9d01a4590 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong>Phase 1: Create CX fundamentals<\/strong><br \/>\nFirst, we work with you to lay the strategic foundations for your customer experience. In this initial phase, we help you formulate a clear CX vision and set initial goals. With workshops and best practices from the Qualtrics XM Institute, we identify your specific CX challenges and align the roadmap with your business goals.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-6ew2jh-87f35c73a7ed0df434d1d7849b32fb30 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6ew2jh-87f35c73a7ed0df434d1d7849b32fb30\">\n#top .flex_column_table.av-equal-height-column-flextable.av-6ew2jh-87f35c73a7ed0df434d1d7849b32fb30{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-6ew2jh-87f35c73a7ed0df434d1d7849b32fb30{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-6ew2jh-87f35c73a7ed0df434d1d7849b32fb30 av_one_full  avia-builder-el-33  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tl5eao-6c9847f529aae5adced63b6817ac69cf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong>Phase 2: Build CX capabilities<\/strong><br \/>\nIn the second step, we develop your internal capabilities and processes to implement the CX strategy. We support you with targeted training and tools to promote a customer-centric mindset among employees. Together with you, we establish measures to promote an active CX culture and optimize internal processes to facilitate the implementation of your CX measures.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-4k6vn1-20d93a85d835302254d48d1f94f8af1c sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4k6vn1-20d93a85d835302254d48d1f94f8af1c\">\n#top .flex_column_table.av-equal-height-column-flextable.av-4k6vn1-20d93a85d835302254d48d1f94f8af1c{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-4k6vn1-20d93a85d835302254d48d1f94f8af1c{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-4k6vn1-20d93a85d835302254d48d1f94f8af1c av_one_full  avia-builder-el-35  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tl5osn-e8249844c88bef428e7578a5b5312770 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong>Phase 3: Scale and standardize measures<\/strong><br \/>\nThis phase focuses on scaling the successfully tested CX measures across the company and integrating them into everyday operations. We help you to introduce central CX metrics and standards that ensure quality at all touchpoints. With a structured feedback and monitoring system based on the recommendations of the XM Institute, we ensure that your measures deliver measurable results and that progress can be tracked at all times.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-2efvr1-27ee902161a554548088b4449f27d19f sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2efvr1-27ee902161a554548088b4449f27d19f\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2efvr1-27ee902161a554548088b4449f27d19f{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-2efvr1-27ee902161a554548088b4449f27d19f{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-2efvr1-27ee902161a554548088b4449f27d19f av_one_full  avia-builder-el-37  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4tl5x35-1829adf1204fdcaad941f38da885b0f6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong>Phase 4: Establishing a sustainable CX culture<\/strong><br \/>\nThe last phase is about embedding a sustainable CX culture throughout the entire company. Together with you, we develop long-term strategies and initiatives to continuously improve customer satisfaction and promote a CX mentality in all departments. Through regular reviews and CX assessments, we adapt the roadmap to current customer needs to ensure lasting customer centricity.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div  class='flex_column av-29h1nr-6c48d6965af567b9d62d2a5dd55850ec av_one_full  avia-builder-el-39  el_after_av_one_full  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-ldvpzmok-8eac27f9b29381a3810a9f4e1c61013b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Measurable success and continuous support<\/h3>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-7u0k99-046a6567ffaff493c84e8ae2fb05ee12 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Our CX Roadmap services ensure that every action is measurable and strategically aligned from the outset. With Key Results and clear KPIs, based on the recommendations of the Qualtrics XM Institute, we support the implementation of your CX strategy and enable continuous development that directly contributes to customer expectations and corporate goals.<\/p>\n<p style=\"text-align: center;\">With our partnership-based approach and our extensive experience in customer experience management, we can help your company create a CX roadmap that not only meets objectives but also creates a sustainable and inspiring customer experience for your customers.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4tlv21y-bfc397b43b5c34df43d63d476b93fdf7\">\n#top .hr.hr-invisible.av-m4tlv21y-bfc397b43b5c34df43d63d476b93fdf7{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-m4tlv21y-bfc397b43b5c34df43d63d476b93fdf7 hr-invisible  avia-builder-el-42  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_3'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-63b6tp-6a069a4456f81e8e25d42b819e268902\">\n.avia_transform .flex_column.av-63b6tp-6a069a4456f81e8e25d42b819e268902{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"persona-development\"  class='flex_column av-63b6tp-6a069a4456f81e8e25d42b819e268902 av_one_full  avia-builder-el-43  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-1ltrh-da4f6444c96eaa699747874d993b2d74 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Persona development: workshop for a deeper customer understanding<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-bajrx-fb687547114e39187d89469fa38af19c\">\n#top .hr.av-bajrx-fb687547114e39187d89469fa38af19c{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-bajrx-fb687547114e39187d89469fa38af19c .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-bajrx-fb687547114e39187d89469fa38af19c hr-custom  avia-builder-el-45  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-294p19-ce706f7230d4827b6c9b4b8f5a14ddab av_one_full  avia-builder-el-46  el_after_av_one_full  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m4tlhrov-0f53325b2d1eaa5e9569214a4666e6b8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">In our persona development workshop, we help you get to know your target groups in a whole new way. Together, we develop detailed personas that reflect the needs, desires and challenges of your customers. With clearly defined personas, you gain valuable insights into how to tailor your customer experience and meet your customers&#8217; expectations.<\/p>\n<p style=\"text-align: center;\">Start developing personas with us and lay the foundation for customer-centric marketing and a compelling customer experience.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-40h031-f0cbcea5b7c1528ca4fe77f9366a830b\">\n#top .hr.hr-invisible.av-40h031-f0cbcea5b7c1528ca4fe77f9366a830b{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-40h031-f0cbcea5b7c1528ca4fe77f9366a830b hr-invisible  avia-builder-el-48  el_after_av_one_full  el_before_av_section  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-rmbs4d-b84d28a5389d8b979872735010b60a54\">\n.avia-section.av-rmbs4d-b84d28a5389d8b979872735010b60a54{\nbackground-color:#ffebd8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-rmbs4d-b84d28a5389d8b979872735010b60a54 main_color avia-section-default avia-no-border-styling  avia-builder-el-49  el_after_av_hr  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-pnb731-cb736e3dda6b4c3cb0415b9dcd0af3e7\">\n.avia_transform .flex_column.av-pnb731-cb736e3dda6b4c3cb0415b9dcd0af3e7{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"customer-journey-mapping\"  class='flex_column av-pnb731-cb736e3dda6b4c3cb0415b9dcd0af3e7 av_one_full  avia-builder-el-50  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-orc7wd-0cd51293eac988c14b0c4f8763cd3a56 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Customer journey mapping: visualizing your customers&#8217; path<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mlgxot-641bae4603ef2a9c7f7fd6d7107ed7ef\">\n#top .hr.av-mlgxot-641bae4603ef2a9c7f7fd6d7107ed7ef{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-mlgxot-641bae4603ef2a9c7f7fd6d7107ed7ef .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-mlgxot-641bae4603ef2a9c7f7fd6d7107ed7ef hr-custom  avia-builder-el-52  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-kml2el-ece92b08b140f6aa0fa4f3b80b673c60 av_one_full  avia-builder-el-53  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-jlgwjx-9fa481b73c8cee76083aad88c961566d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Customer journey mapping is an indispensable method for systematically analyzing and improving the customer experience across all touchpoints. It enables companies to visualize the complete journey of their customers \u2013 from initial perception to loyalty after purchase \u2013 and to identify weaknesses and potential. Companies that have a thorough understanding of the customer journey can develop targeted measures to meet customer needs, increase customer satisfaction and build long-term customer relationships.<\/p>\n<h3 class=\"newh3\">What is customer journey mapping?<\/h3>\n<p style=\"text-align: center;\">Customer journey mapping involves visualizing the interaction between the customer and the company at all relevant touchpoints on a kind of map. This process helps to better understand the customer&#8217;s perspective and identify starting points for optimizing the customer experience. A journey map clearly shows how customers experience the company and where possible hurdles, frustrations or highlights lie.<\/p>\n<h3 class=\"newh3\">Advantages of customer journey mapping<\/h3>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-i6i765-75907d0ba9fb033591ff404a8bb0f84e\">\n#top .flex_column.av-i6i765-75907d0ba9fb033591ff404a8bb0f84e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-i6i765-75907d0ba9fb033591ff404a8bb0f84e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-i6i765-75907d0ba9fb033591ff404a8bb0f84e av_one_half  avia-builder-el-55  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fj9wyl-22a41f53f25a8503c4338ebf56f3c7fd\">\n#top .avia-icon-list-container.av-fj9wyl-22a41f53f25a8503c4338ebf56f3c7fd .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-fj9wyl-22a41f53f25a8503c4338ebf56f3c7fd .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-fj9wyl-22a41f53f25a8503c4338ebf56f3c7fd  avia-builder-el-56  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-fj9wyl-22a41f53f25a8503c4338ebf56f3c7fd avia-iconlist-animate'>\n<li><div class='iconlist_icon av-dyhla5-1f9d8358ecb70c02f0779bc634b6f0a1 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Improved customer understanding:<\/strong><br \/>\nBy visualizing the customer journey, companies gain in-depth insights into the needs and expectations of their customers.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-d10lnh-f1d7bf15d2377497c885e298be0863c1 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Optimized touchpoints:<\/strong><br \/>\nThe analysis helps to identify critical touchpoints and improve them in a targeted manner to ensure a smooth and positive customer experience.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-at1fyl-3af9942f0ab1132410fe299327c40472\">\n#top .flex_column.av-at1fyl-3af9942f0ab1132410fe299327c40472{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-at1fyl-3af9942f0ab1132410fe299327c40472{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-at1fyl-3af9942f0ab1132410fe299327c40472 av_one_half  avia-builder-el-57  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8u2cxp-fe31f85bb99a3a31a88129063fda9d75\">\n#top .avia-icon-list-container.av-8u2cxp-fe31f85bb99a3a31a88129063fda9d75 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-8u2cxp-fe31f85bb99a3a31a88129063fda9d75 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-8u2cxp-fe31f85bb99a3a31a88129063fda9d75  avia-builder-el-58  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-8u2cxp-fe31f85bb99a3a31a88129063fda9d75 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-7n5fnh-43b5d73af8d9feb6818fce2b39dbae44 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Higher customer retention:<\/strong><br \/>\nA consistently customer-oriented experience increases customer satisfaction and loyalty, which in the long term leads to higher customer retention.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-5p657h-69a3a911452aa219df4bf842f36a943c avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>More efficient processes:<\/strong><br \/>\nThe mapping helps to adapt internal processes so that they are better aligned with the needs of the customer and run more efficiently.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><div  class='flex_column av-49qi99-0775dc4686f01a562301c9bbd32b544e av_one_full  avia-builder-el-59  el_after_av_one_half  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-2pzh65-2faf71c5c526c9c90784ec1297a08109 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Customer journey mapping as a strategic tool<\/h3>\n<p style=\"text-align: center;\">Successful customer journey mapping is more than just a graphic \u2013 it is a strategic tool that systematically combines data and customer feedback. By analyzing the entire journey, companies can proactively respond to customer requirements and implement improvements where they will have the greatest effect.<\/p>\n<h3 class=\"newh3\">Our customer journey mapping workshop<\/h3>\n<p style=\"text-align: center;\">In our workshop, we support you in analyzing and visualizing the customer journey, tailored to your target groups and products. We help you identify key contact points and derive specific measures to optimize the customer experience.<\/p>\n<p style=\"text-align: center;\">Use customer journey mapping to create a consistently positive customer experience and align your business with the needs of your customers. We show you how to achieve long-term success with a holistic understanding of the customer journey.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-304pbh-23f11ae69ced3c95492f1d5275eeccea\">\n#top .hr.hr-invisible.av-304pbh-23f11ae69ced3c95492f1d5275eeccea{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-304pbh-23f11ae69ced3c95492f1d5275eeccea hr-invisible  avia-builder-el-61  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-2eriwv-b3fc61a5fced61c4698fbfe3c091080d av_one_full  avia-builder-el-62  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldvq3wep-dba8c40923f5b604019325afdd2b718a\">\n#top .hr.hr-invisible.av-ldvq3wep-dba8c40923f5b604019325afdd2b718a{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-ldvq3wep-dba8c40923f5b604019325afdd2b718a hr-invisible  avia-builder-el-63  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-ldvq2vbp-623f41b397131fc1992599d2c9e96036 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-ldvq3121-a9872fd20c4968c205b8c68099c787fa-wrap avia-button-center  avia-builder-el-65  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldvq3121-a9872fd20c4968c205b8c68099c787fa\">\n#top #wrap_all .avia-button.av-ldvq3121-a9872fd20c4968c205b8c68099c787fa{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-ldvq3121-a9872fd20c4968c205b8c68099c787fa av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2bgpq5-d9a792205a3b366cc0dac8c0bfc36adc\">\n#top .hr.av-2bgpq5-d9a792205a3b366cc0dac8c0bfc36adc{\nmargin-top:50px;\nmargin-bottom:0px;\n}\n.hr.av-2bgpq5-d9a792205a3b366cc0dac8c0bfc36adc .hr-inner{\nwidth:500px;\nborder-color:#edae44;\n}\n<\/style>\n<div  class='hr av-2bgpq5-d9a792205a3b366cc0dac8c0bfc36adc hr-custom  avia-builder-el-66  el_after_av_button  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-85ovfh-4e2aa3ecc6b71433f63ba8435099336b\">\n.avia_transform .flex_column.av-85ovfh-4e2aa3ecc6b71433f63ba8435099336b{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"stakeholder-mapping-network-analysis\"  class='flex_column av-85ovfh-4e2aa3ecc6b71433f63ba8435099336b av_one_full  avia-builder-el-67  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-669xf1-74504f0c0e384e76974e29a411e3bff6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Network analysis &amp; stakeholder mapping: strengthening customer focus at all levels<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4j4xwd-263ceefca94b116bc80866cfbdc0bce7\">\n#top .hr.av-4j4xwd-263ceefca94b116bc80866cfbdc0bce7{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-4j4xwd-263ceefca94b116bc80866cfbdc0bce7 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-4j4xwd-263ceefca94b116bc80866cfbdc0bce7 hr-custom  avia-builder-el-69  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n<div  class='flex_column av-1wy5zx-f5b8eaaf3892b5dd50abb33965945ece av_one_full  avia-builder-el-70  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m46ynn0s-8445794d802f0eb43455f78dc2ca13c8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">In customer experience management (CEM), it is crucial not only to optimize direct customer communication, but also to understand and strengthen internal and external networks within the company. Network analysis and stakeholder mapping help to visualize the complex relationships and communication channels within and outside the company that put the customer at the center. Targeted analysis can be used to identify key individuals and groups that have the greatest influence on the customer experience, and to close communication gaps to enable a consistent, customer-centric strategy.<\/p>\n<h3 class=\"newh3\">What is network analysis in the context of customer experience management?<\/h3>\n<p style=\"text-align: center;\">In the context of customer experience management, network analysis examines how departments, teams and external partners work together to provide the best possible customer experience. It makes visible who within the company is relevant for the customer experience, how information flows between departments, and where possible gaps or bottlenecks in communication exist. A network diagram clarifies these relationships and shows starting points for improving communication and collaboration around the topic of customer experience.<\/p>\n<h3 class=\"newh3\">Stakeholder mapping in customer experience management<\/h3>\n<p style=\"text-align: center;\">Stakeholder mapping is an essential tool in customer experience management for understanding the expectations and needs of all relevant interest groups. In addition to customers, these include internal departments, sales partners, suppliers and other external stakeholders that influence the customer experience. Systematic stakeholder mapping can be used to develop strategies for improving collaboration in a targeted manner and aligning all parties involved with a common goal \u2013 an outstanding customer experience.<\/p>\n<h3 class=\"newh3\">Network analysis and stakeholder mapping as strategic CX tools<\/h3>\n<p style=\"text-align: center;\">Network analysis and stakeholder mapping provide valuable insights for customer experience management. By systematically examining their internal and external connections, companies can identify optimization potential and develop a clear, targeted strategy. These tools help align the entire company with the customer and ensure that all parties are working towards an excellent customer experience.<\/p>\n<h3 class=\"newh3\">Our workshop: network analysis and stakeholder mapping<\/h3>\n<p style=\"text-align: center;\">In our workshop, we conduct a targeted network analysis and comprehensive stakeholder mapping for your CX strategy. We help you to visualize customer-relevant networks and develop communication strategies that enable a consistent and inspiring customer experience.<\/p>\n<h3 class=\"newh3\">Workshop content:<\/h3>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5kplvx-2669f6f724c12b34ad693c260f60d40a\">\n#top .flex_column.av-5kplvx-2669f6f724c12b34ad693c260f60d40a{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-5kplvx-2669f6f724c12b34ad693c260f60d40a{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-5kplvx-2669f6f724c12b34ad693c260f60d40a av_one_half  avia-builder-el-72  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4r1uwmh-8ef44097040ad4935c5e2aae462acdc0\">\n#top .avia-icon-list-container.av-m4r1uwmh-8ef44097040ad4935c5e2aae462acdc0 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m4r1uwmh-8ef44097040ad4935c5e2aae462acdc0 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4r1uwmh-8ef44097040ad4935c5e2aae462acdc0  avia-builder-el-73  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4r1uwmh-8ef44097040ad4935c5e2aae462acdc0 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4r1sm9a-c11a95a9b24bbabcd7a098cd87564599 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Visualization and analysis of internal and external networks.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4r1sm9a-1-c39b36e30ccda0a518bec6e79a109d6a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Identifying CX-relevant stakeholders and their influence on the customer experience.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4mt6p9-4f337c486b1b226383a8bc836d8d2b36\">\n#top .flex_column.av-4mt6p9-4f337c486b1b226383a8bc836d8d2b36{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-4mt6p9-4f337c486b1b226383a8bc836d8d2b36{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-4mt6p9-4f337c486b1b226383a8bc836d8d2b36 av_one_half  avia-builder-el-74  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4r1xb6x-d9c7a99ecfadb3c4e25f4fc059a95553\">\n#top .avia-icon-list-container.av-m4r1xb6x-d9c7a99ecfadb3c4e25f4fc059a95553 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m4r1xb6x-d9c7a99ecfadb3c4e25f4fc059a95553 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4r1xb6x-d9c7a99ecfadb3c4e25f4fc059a95553  avia-builder-el-75  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4r1xb6x-d9c7a99ecfadb3c4e25f4fc059a95553 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4r1x394-7bb33f6dccc674c790e878e07f4bd0e1 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Developing targeted communication strategies to promote the customer experience.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4r1xaoj-71d6088a3ef308cda5c1b2ff5b16a60c avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Deriving specific measures for better collaboration and stronger customer orientation.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<div  class='flex_column av-2cgxql-ee73ea0fc4d80c9b32939556dd935897 av_one_full  avia-builder-el-76  el_after_av_one_half  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m474or28-aaa979237ab9a7ebfddd5508fa256c8b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Use network analysis and stakeholder mapping to take your customer experience to a new level. With a clear understanding of the relevant relationships and influencing factors within your company, you can create the basis for a truly customer-centric strategy.<\/p>\n<\/div><\/section><\/div>\n<div  class='flex_column av-pq5v2l-c007bd8e3d6cd33116fd35e72f2a3167 av_one_full  avia-builder-el-78  el_after_av_one_full  el_before_av_section  avia-builder-el-last  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-23a05p-8cf8a2f55ffbb700c40772987e7847df\">\n#top .hr.av-23a05p-8cf8a2f55ffbb700c40772987e7847df{\nmargin-top:50px;\nmargin-bottom:50px;\n}\n.hr.av-23a05p-8cf8a2f55ffbb700c40772987e7847df .hr-inner{\nwidth:500px;\nborder-color:#edae44;\n}\n<\/style>\n<div  class='hr av-23a05p-8cf8a2f55ffbb700c40772987e7847df hr-custom  avia-builder-el-79  el_before_av_textblock  avia-builder-el-first  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-m3cxgt-443dc735247373ef40fa439ab3d99330 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-ki9vzh-3aa585ee1d654a3f8fe8ac5830dbb416-wrap avia-button-center  avia-builder-el-81  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ki9vzh-3aa585ee1d654a3f8fe8ac5830dbb416\">\n#top #wrap_all .avia-button.av-ki9vzh-3aa585ee1d654a3f8fe8ac5830dbb416{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-ki9vzh-3aa585ee1d654a3f8fe8ac5830dbb416 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-j1p3jx-1dbbcb848d56aaaa8f621b3cc169e7cf\">\n#top .hr.hr-invisible.av-j1p3jx-1dbbcb848d56aaaa8f621b3cc169e7cf{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-j1p3jx-1dbbcb848d56aaaa8f621b3cc169e7cf hr-invisible  avia-builder-el-82  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m48ai6tu-8c4f1e73c1108171b80ba52d1d91dc62\">\n.avia-section.av-m48ai6tu-8c4f1e73c1108171b80ba52d1d91dc62{\nbackground-color:#ffebd8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_5'  class='avia-section av-m48ai6tu-8c4f1e73c1108171b80ba52d1d91dc62 main_color avia-section-default avia-no-border-styling  avia-builder-el-83  el_after_av_one_full  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m46yjj3y-df24ae6baad63291e9f7bbbfd6d437bd\">\n.avia_transform .flex_column.av-m46yjj3y-df24ae6baad63291e9f7bbbfd6d437bd{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"supply-chain-analysis-value-chains\"  class='flex_column av-m46yjj3y-df24ae6baad63291e9f7bbbfd6d437bd av_one_full  avia-builder-el-84  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-m46yivo8-cdc6eabfdbd45018934dd956c04be27b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Supply and value chain analysis: the basis for an optimal customer experience<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-40nuzx-cd8ab7afecfc8d8a7401c18c755c2b23\">\n#top .hr.av-40nuzx-cd8ab7afecfc8d8a7401c18c755c2b23{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-40nuzx-cd8ab7afecfc8d8a7401c18c755c2b23 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-40nuzx-cd8ab7afecfc8d8a7401c18c755c2b23 hr-custom  avia-builder-el-86  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-1uvsj1-0a7ac9add16a44801a4df4e5545ff8a3 av_one_full  avia-builder-el-87  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m471j1ra-5c4b2d0f68e8c1d68ac444326c59c9d6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A smooth-running supply and value chain is crucial to meeting customer expectations and building trust. Analyzing these chains as part of customer experience management (CEM) makes it possible to increase efficiency, transparency and sustainability \u2013 from procurement to the customer. Companies that align their value creation with customer needs create the basis for a consistent and inspiring customer experience.<\/p>\n<h3 class=\"newh3\">Benefits of supply and value chain analysis<\/h3>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-33mhp-ac859d89ea0186257be99ca319f6429d\">\n#top .flex_column.av-33mhp-ac859d89ea0186257be99ca319f6429d{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-33mhp-ac859d89ea0186257be99ca319f6429d{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-33mhp-ac859d89ea0186257be99ca319f6429d av_one_half  avia-builder-el-89  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4rzbvve-e7fc87f58a9619bc1b3cb07b4d8a5280\">\n#top .avia-icon-list-container.av-m4rzbvve-e7fc87f58a9619bc1b3cb07b4d8a5280 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-m4rzbvve-e7fc87f58a9619bc1b3cb07b4d8a5280 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4rzbvve-e7fc87f58a9619bc1b3cb07b4d8a5280  avia-builder-el-90  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4rzbvve-e7fc87f58a9619bc1b3cb07b4d8a5280 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4rzbhca-fcf204e9097ef4bef8d53241d7ddf4e3 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Improved transparency:<\/strong><br \/>\nRisks such as bottlenecks are identified at an early stage, and sustainable processes build customer trust.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4rzbue0-7618a6bbb4df102a58270cdf0dbd7e7f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Greater efficiency:<\/strong><br \/>\nOptimizations reduce costs and improve reliability along the entire customer journey.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7pcivh-f42c857fb0345e8cd74da5c0f8dd32a1\">\n#top .flex_column.av-7pcivh-f42c857fb0345e8cd74da5c0f8dd32a1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-7pcivh-f42c857fb0345e8cd74da5c0f8dd32a1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-7pcivh-f42c857fb0345e8cd74da5c0f8dd32a1 av_one_half  avia-builder-el-91  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4rzcl3w-3558fdf6708f6deb0e37e9313cb1035c\">\n#top .avia-icon-list-container.av-m4rzcl3w-3558fdf6708f6deb0e37e9313cb1035c .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-m4rzcl3w-3558fdf6708f6deb0e37e9313cb1035c .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4rzcl3w-3558fdf6708f6deb0e37e9313cb1035c  avia-builder-el-92  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4rzcl3w-3558fdf6708f6deb0e37e9313cb1035c avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4rzck31-27ba0fb5760dea8e638cef75ee51d7a1 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Strengthening customer loyalty:<\/strong><br \/>\nSmooth processes and ethical standards increase loyalty and satisfaction.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><div  class='flex_column av-88u1i5-ede3d9461885feb693348ca6304ccb43 av_one_full  avia-builder-el-93  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1lji1p-81a68d2df4fa7da2e8ee54c06c5ff5d5\">\n#top .hr.hr-invisible.av-1lji1p-81a68d2df4fa7da2e8ee54c06c5ff5d5{\nmargin-top:-50px;\nheight:1px;\n}\n<\/style>\n<div  class='hr av-1lji1p-81a68d2df4fa7da2e8ee54c06c5ff5d5 hr-invisible  avia-builder-el-94  el_before_av_textblock  avia-builder-el-first  av-medium-hide av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-m4750v0b-eec70d7d07aed93a6aa1d469b38b247e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">Our workshop: supply chain and value chain analysis<\/h3>\n<p style=\"text-align: center;\">In our workshop, we work with you to analyze your supply and value chain, identify optimization potential, and develop specific strategies to improve the customer experience in a targeted manner.<\/p>\n<h3 class=\"newh3\">Workshop content:<\/h3>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-pph7q5-6cf6a77275ef9995b0fa8d3586822d59\">\n#top .flex_column.av-pph7q5-6cf6a77275ef9995b0fa8d3586822d59{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-pph7q5-6cf6a77275ef9995b0fa8d3586822d59{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-pph7q5-6cf6a77275ef9995b0fa8d3586822d59 av_one_half  avia-builder-el-96  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4ryt69i-0b2d43aada9122eb84c1f756eedd5c77\">\n#top .avia-icon-list-container.av-m4ryt69i-0b2d43aada9122eb84c1f756eedd5c77 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-m4ryt69i-0b2d43aada9122eb84c1f756eedd5c77 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4ryt69i-0b2d43aada9122eb84c1f756eedd5c77  avia-builder-el-97  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4ryt69i-0b2d43aada9122eb84c1f756eedd5c77 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4rysxnr-e449d77de70d9c7ee0e27a5af939a43a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Visualization of the supply and value chain.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4ryt4wi-ae6a7bfdb6515b3f7f7113a038fa5831 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Identification of efficiency and transparency potential.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-oohrml-23ab006215b27e781e8e0e5fca110628\">\n#top .flex_column.av-oohrml-23ab006215b27e781e8e0e5fca110628{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-oohrml-23ab006215b27e781e8e0e5fca110628{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-oohrml-23ab006215b27e781e8e0e5fca110628 av_one_half  avia-builder-el-98  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4rytlek-87143100240775c6eeb4d9ff378a71e8\">\n#top .avia-icon-list-container.av-m4rytlek-87143100240775c6eeb4d9ff378a71e8 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-m4rytlek-87143100240775c6eeb4d9ff378a71e8 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4rytlek-87143100240775c6eeb4d9ff378a71e8  avia-builder-el-99  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4rytlek-87143100240775c6eeb4d9ff378a71e8 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4rytk94-6ffb5bf220f47f2e4cc05b9a32ba010e avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Development of customer-centric measures for a seamless customer journey.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><div  class='flex_column av-2kn05p-38c47367bbc235e5bca2f1ef1e18bf4c av_one_full  avia-builder-el-100  el_after_av_one_half  el_before_av_hr  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-284oql-b22a1fdc0832eb5b827f77944bd5204a\">\n#top .hr.hr-invisible.av-284oql-b22a1fdc0832eb5b827f77944bd5204a{\nmargin-top:-60px;\nheight:1px;\n}\n<\/style>\n<div  class='hr av-284oql-b22a1fdc0832eb5b827f77944bd5204a hr-invisible  avia-builder-el-101  el_before_av_textblock  avia-builder-el-first  av-medium-hide av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-m474xu1e-9072776bdad3c1315fbe53e286358912 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Discover the potential of your value chain for an excellent customer experience and secure a competitive advantage.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4tm5c72-89a9ff449b500715ad9cc0bb060075e8\">\n#top .hr.hr-invisible.av-m4tm5c72-89a9ff449b500715ad9cc0bb060075e8{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-m4tm5c72-89a9ff449b500715ad9cc0bb060075e8 hr-invisible  avia-builder-el-103  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_5'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'><\/p>\n<div  class='flex_column av-h5e919-b6d13787c2147e7c43f38fadf834e783 av_one_full  avia-builder-el-104  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28bjnh-48c31cabc1998fe0379407b5c9d01b8b\">\n#top .hr.hr-invisible.av-28bjnh-48c31cabc1998fe0379407b5c9d01b8b{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-28bjnh-48c31cabc1998fe0379407b5c9d01b8b hr-invisible  avia-builder-el-105  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-dqzqrx-3d1e83cabb6fcb1ea5831f54e5d9173e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p class=\"p1\" style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-by3a4d-5b75186257ae82976ab376178ae03262-wrap avia-button-center  avia-builder-el-107  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-by3a4d-5b75186257ae82976ab376178ae03262\">\n#top #wrap_all .avia-button.av-by3a4d-5b75186257ae82976ab376178ae03262{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-by3a4d-5b75186257ae82976ab376178ae03262 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-29mhgt-9bf31aff0ddb3627281ae4a2ce5755d6\">\n#top .hr.av-29mhgt-9bf31aff0ddb3627281ae4a2ce5755d6{\nmargin-top:50px;\nmargin-bottom:0px;\n}\n.hr.av-29mhgt-9bf31aff0ddb3627281ae4a2ce5755d6 .hr-inner{\nwidth:500px;\nborder-color:#edae44;\n}\n<\/style>\n<div  class='hr av-29mhgt-9bf31aff0ddb3627281ae4a2ce5755d6 hr-custom  avia-builder-el-108  el_after_av_button  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m471oj6s-7df456811a52c642cd6d0d6a766d5009\">\n.avia_transform .flex_column.av-m471oj6s-7df456811a52c642cd6d0d6a766d5009{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"cx-culture-change-transformation\"  class='flex_column av-m471oj6s-7df456811a52c642cd6d0d6a766d5009 av_one_full  avia-builder-el-109  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-m471pd21-7e25ec3a52e026a59853ec667cf93d8a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">CX culture and transformation: change for a customer-centric future<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4rs5lp-03f934e5841ab44dfb24ac2b30689df8\">\n#top .hr.av-4rs5lp-03f934e5841ab44dfb24ac2b30689df8{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-4rs5lp-03f934e5841ab44dfb24ac2b30689df8 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-4rs5lp-03f934e5841ab44dfb24ac2b30689df8 hr-custom  avia-builder-el-111  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n<div  class='flex_column av-28f6tp-69e21341f94302cfb5c395d873aaac06 av_one_full  avia-builder-el-112  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m471r13l-57dd32e26407bcc753e13b5d5a6ab9d8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A strong customer experience (CX) culture is the cornerstone of success in customer experience management. Companies that embed CX as an integral part of their corporate culture not only create an inspiring customer experience, but also foster employee engagement and a willingness to innovate. However, the transformation to a customer-centric organization requires a well-thought-out change and transformation strategy that involves employees and positions managers as role models.<\/p>\n<h3 class=\"newh3\">Building a CX culture: Working together for customer focus<\/h3>\n<p style=\"text-align: center;\">Building a CX culture starts with all employees understanding the importance of the customer experience and actively contributing to it. When exemplified by managers and supported by targeted training, a lived CX culture promotes the incorporation of customer needs into all business processes and ensures that decisions are always made with the customer in mind.<\/p>\n<h3 class=\"newh3\">Change &amp; transformation in CX management<\/h3>\n<p style=\"text-align: center;\">A successful transition to a CX culture requires a clear change management strategy. Targeted measures and transparent communication turn employees into active drivers of the transformation. Workshops, targeted training, and continuous feedback help to sustainably anchor the change.<\/p>\n<h3 class=\"newh3\">Advantages of a CX culture for companies<\/h3>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-68w8h9-d23481138b79c7da0a8c4e8966c0d561\">\n#top .flex_column.av-68w8h9-d23481138b79c7da0a8c4e8966c0d561{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-68w8h9-d23481138b79c7da0a8c4e8966c0d561{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-68w8h9-d23481138b79c7da0a8c4e8966c0d561 av_one_half  avia-builder-el-114  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4s1lown-cc7685e1660f0378d7270867c6df87ad\">\n#top .avia-icon-list-container.av-m4s1lown-cc7685e1660f0378d7270867c6df87ad .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m4s1lown-cc7685e1660f0378d7270867c6df87ad .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4s1lown-cc7685e1660f0378d7270867c6df87ad  avia-builder-el-115  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4s1lown-cc7685e1660f0378d7270867c6df87ad avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4s1lmw5-5f930a9bc514b146eff3d896762d52e3 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Increased customer satisfaction through consistent and customer-oriented processes.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4s1m2y1-67b589b7877074762167d7e9d55be965 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Increased employee loyalty through a common goal and meaningful tasks.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4qli3x-6b9e5301ff3c0fb1d61486c776b02efe\">\n#top .flex_column.av-4qli3x-6b9e5301ff3c0fb1d61486c776b02efe{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-4qli3x-6b9e5301ff3c0fb1d61486c776b02efe{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-4qli3x-6b9e5301ff3c0fb1d61486c776b02efe av_one_half  avia-builder-el-116  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4s1mjao-5148cf5dbb8f94a844a820ef38530685\">\n#top .avia-icon-list-container.av-m4s1mjao-5148cf5dbb8f94a844a820ef38530685 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m4s1mjao-5148cf5dbb8f94a844a820ef38530685 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4s1mjao-5148cf5dbb8f94a844a820ef38530685  avia-builder-el-117  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4s1mjao-5148cf5dbb8f94a844a820ef38530685 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4s1mh8x-3f52f8919b841d8b6bb429a03fccf7b1 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Competitive advantage through strong customer loyalty and positive recommendations.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<div  class='flex_column av-2ef0vx-e064abdc2c5b240a1f5ff7024db1a6ae av_one_full  avia-builder-el-118  el_after_av_one_half  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m4759o4y-49b72720ab4b9087534bd926228383da '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">With a strong CX culture and a well-thought-out transformation strategy, you can create the basis for a future-proof and customer-oriented corporate culture.<\/p>\n<h3 class=\"newh3\">Our offer to<br \/>\nsupport your CX culture<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-203z7x-513ada384975fdeb3e99cc40207dcbe3\">\n#top .hr.hr-invisible.av-203z7x-513ada384975fdeb3e99cc40207dcbe3{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-203z7x-513ada384975fdeb3e99cc40207dcbe3 hr-invisible  avia-builder-el-120  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div class='flex_column_table av-nmptal-5b015aaa5035172bd654464dd52516b8 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-nmptal-5b015aaa5035172bd654464dd52516b8\">\n#top .flex_column_table.av-equal-height-column-flextable.av-nmptal-5b015aaa5035172bd654464dd52516b8{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-nmptal-5b015aaa5035172bd654464dd52516b8{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-nmptal-5b015aaa5035172bd654464dd52516b8 av_one_full  avia-builder-el-121  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-lss21p-514828a27d308f8122308c5cbe607086 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. CX culture workshops:<\/strong><br \/>\nIn customized workshops, we help you lay the foundations for a customer-centric corporate culture. Together, we develop guidelines, values and concrete measures that embed CX in all areas of the company.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-2o2w19-c5e25cc6ddd55aa857eadc462a1edb25 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2o2w19-c5e25cc6ddd55aa857eadc462a1edb25\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2o2w19-c5e25cc6ddd55aa857eadc462a1edb25{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-2o2w19-c5e25cc6ddd55aa857eadc462a1edb25{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-2o2w19-c5e25cc6ddd55aa857eadc462a1edb25 av_one_full  avia-builder-el-123  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4jv4iw5-545153159157cab832e9c522011effea '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>2. Change management consulting:<\/strong><br \/>\nWe support your organization in its transformation towards a CX culture. From developing a change strategy and communication plans to moderating management workshops, we ensure that the change is supported by everyone.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4wk1vh-597f4a627199426f2de1f9f605f3f813\">\n#top .flex_column.av-4wk1vh-597f4a627199426f2de1f9f605f3f813{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-4wk1vh-597f4a627199426f2de1f9f605f3f813{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n.responsive #top #wrap_all .flex_column.av-4wk1vh-597f4a627199426f2de1f9f605f3f813{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-4wk1vh-597f4a627199426f2de1f9f605f3f813 av_one_full  avia-builder-el-125  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-33r8e5-cc1fc66536ebdf110c38f8da4d0b499a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>3. Training and education programs:<\/strong><br \/>\nOur offering includes practical training for employees and managers that teaches the basics of CX and provides specific options for action. We place particular emphasis on interactivity and practical application to ensure a sustainable transformation.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2tm7yl-a0b4903a9ed9d24626e4ea57114e1a57\">\n#top .flex_column.av-2tm7yl-a0b4903a9ed9d24626e4ea57114e1a57{\nmargin-top:20px;\nmargin-bottom:20px;\n}\n.responsive #top #wrap_all .flex_column.av-2tm7yl-a0b4903a9ed9d24626e4ea57114e1a57{\nmargin-top:20px;\nmargin-bottom:20px;\n}\n<\/style>\n<div  class='flex_column av-2tm7yl-a0b4903a9ed9d24626e4ea57114e1a57 av_one_full  avia-builder-el-127  el_after_av_one_full  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m4js0hoo-0cdaa10ff6ac95494f2390c6c317cae7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">With these services, we ensure that your organization successfully masters the change to a lived CX culture \u2013 for enthusiastic customers and committed employees.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-40pd0d-e9ad107a72c515ab4259a0f6e60928a2\">\n#top .hr.hr-invisible.av-40pd0d-e9ad107a72c515ab4259a0f6e60928a2{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-40pd0d-e9ad107a72c515ab4259a0f6e60928a2 hr-invisible  avia-builder-el-129  el_after_av_one_full  el_before_av_section  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m48aj599-16310593fbf3a0b85e42437add99bcff\">\n.avia-section.av-m48aj599-16310593fbf3a0b85e42437add99bcff{\nbackground-color:#ffebd8;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-m48aj599-16310593fbf3a0b85e42437add99bcff main_color avia-section-default avia-no-border-styling  avia-builder-el-130  el_after_av_hr  el_before_av_one_full  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m471tz30-c9532cf9f85ba0a494864a01c11a4fbb\">\n.avia_transform .flex_column.av-m471tz30-c9532cf9f85ba0a494864a01c11a4fbb{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"swot-analysis-is-analysis-cx-maturity-model\"  class='flex_column av-m471tz30-c9532cf9f85ba0a494864a01c11a4fbb av_one_full  avia-builder-el-131  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-animated-generic zoom-in  '     ><section  class='av_textblock_section av-m471v04g-f5e1336155f5d5be5f0c2af3447f5a5a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">SWOT analysis and CX maturity model: success factors for a strong CX strategy<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3vfob1-d9a2ec5e3ccb3972a86e184559053de6\">\n#top .hr.av-3vfob1-d9a2ec5e3ccb3972a86e184559053de6{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-3vfob1-d9a2ec5e3ccb3972a86e184559053de6 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-3vfob1-d9a2ec5e3ccb3972a86e184559053de6 hr-custom  avia-builder-el-133  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-2x0ltp-9ed96f07c5d2ae4ac407b3e462c12a26 av_one_full  avia-builder-el-134  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m47205q7-ec3f7d662a53c9865e1adc3600878366 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">To establish successful customer experience management (CEM), it is crucial to know the company&#8217;s current starting position and the potential for optimization. The SWOT analysis and the CX maturity model offer valuable approaches for improving the CX strategy in a targeted manner and sustainably anchoring customer-oriented processes.<\/p>\n<h3 class=\"newh3\">SWOT analysis in customer experience management<\/h3>\n<p style=\"text-align: center;\">A SWOT analysis (strengths, weaknesses, opportunities and threats) provides a clear overview of the factors that influence the customer experience. By systematically considering internal and external factors, companies can selectively build on their strengths and eliminate their weaknesses. An analysis of opportunities and threats makes it possible to respond to market developments in a targeted way and to protect against potential threats.<\/p>\n<h3 class=\"newh3\">Advantages of SWOT analysis in CEM:<\/h3>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lvpxrx-502bfc290db813f5a1513d391a6515d1\">\n#top .flex_column.av-lvpxrx-502bfc290db813f5a1513d391a6515d1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-lvpxrx-502bfc290db813f5a1513d391a6515d1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-lvpxrx-502bfc290db813f5a1513d391a6515d1 av_one_half  avia-builder-el-136  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4ryzijg-13b1790e3bfd9e53ae24482e76294163\">\n#top .avia-icon-list-container.av-m4ryzijg-13b1790e3bfd9e53ae24482e76294163 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-m4ryzijg-13b1790e3bfd9e53ae24482e76294163 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4ryzijg-13b1790e3bfd9e53ae24482e76294163  avia-builder-el-137  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4ryzijg-13b1790e3bfd9e53ae24482e76294163 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4ryyuu6-7756c8f040d0147fe1559b5e8fa64d4f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Identification of strengths that positively influence the customer experience.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4ryz8ye-895d7e7bb53c2ad0530ee7bc7f5424ec avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Clear fields of action for minimizing weaknesses.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kh9vot-6bc4240f681845b980651151d57732ae\">\n#top .flex_column.av-kh9vot-6bc4240f681845b980651151d57732ae{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-kh9vot-6bc4240f681845b980651151d57732ae{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-kh9vot-6bc4240f681845b980651151d57732ae av_one_half  avia-builder-el-138  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4rz0a09-76f63d91981dbbd01716066d94d92bc3\">\n#top .avia-icon-list-container.av-m4rz0a09-76f63d91981dbbd01716066d94d92bc3 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-m4rz0a09-76f63d91981dbbd01716066d94d92bc3 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4rz0a09-76f63d91981dbbd01716066d94d92bc3  avia-builder-el-139  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4rz0a09-76f63d91981dbbd01716066d94d92bc3 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4ryzwed-8992815f122bd03a9570fb90747e42ba avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Proactive use of market opportunities for better customer retention.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4rz08yc-dad9ad0792242a6e96746f8f9e785a5a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Risk assessment for stabilizing the CX strategy.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><div  class='flex_column av-jd46xp-9b43b5121367d7aa49700e72b4de747d av_one_full  avia-builder-el-140  el_after_av_one_half  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-bwcwr1-dcac405e9e7cc8ca5d6471b7b6e6fec6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 class=\"newh3\">CX maturity model: step-by-step development to CX excellence<\/h3>\n<p style=\"text-align: center;\">The CX maturity model is a strategic tool for evaluating the state of development of the customer experience in a company. It divides CX development into different maturity levels \u2013 from basic to fully optimized CX processes. This classification shows companies clearly where they currently stand and what next steps are necessary to achieve a high level of customer orientation.<\/p>\n<h3 class=\"newh3\">Advantages of the CX maturity model:<\/h3>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6m3mod-4326354f1cf5b75cfe18f548a54c0664\">\n#top .flex_column.av-6m3mod-4326354f1cf5b75cfe18f548a54c0664{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-6m3mod-4326354f1cf5b75cfe18f548a54c0664{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-6m3mod-4326354f1cf5b75cfe18f548a54c0664 av_one_half  avia-builder-el-142  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4rz9fz1-9bd9c214caa614fec93a7410b6f54f7d\">\n#top .avia-icon-list-container.av-m4rz9fz1-9bd9c214caa614fec93a7410b6f54f7d .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-m4rz9fz1-9bd9c214caa614fec93a7410b6f54f7d .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4rz9fz1-9bd9c214caa614fec93a7410b6f54f7d  avia-builder-el-143  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4rz9fz1-9bd9c214caa614fec93a7410b6f54f7d avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4rz97ep-1e0eae665326213b4ec92624f68b289a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Objective evaluation of the state of CX development.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4rz9ct3-39072afef11bd3197af9599040e4cc5a avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Structured roadmap for further development.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-47c4ot-29f812efea7fbf1e81a6549ad39c4816\">\n#top .flex_column.av-47c4ot-29f812efea7fbf1e81a6549ad39c4816{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-47c4ot-29f812efea7fbf1e81a6549ad39c4816{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-47c4ot-29f812efea7fbf1e81a6549ad39c4816 av_one_half  avia-builder-el-144  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4rz9xpk-5888637a0ef52880ebfcb8dd4e114841\">\n#top .avia-icon-list-container.av-m4rz9xpk-5888637a0ef52880ebfcb8dd4e114841 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffebd8;\n}\n#top .avia-icon-list-container.av-m4rz9xpk-5888637a0ef52880ebfcb8dd4e114841 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4rz9xpk-5888637a0ef52880ebfcb8dd4e114841  avia-builder-el-145  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4rz9xpk-5888637a0ef52880ebfcb8dd4e114841 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4rz9qga-77b7c03c32ce92d3ac5cb57623c8ce38 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Identification of targeted measures to achieve the next level of maturity.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4rz9ws7-1aee0d268a72d6fa053131fe085b6418 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Long-term planning for sustainable CX transformation.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2jykj1-435aed365c0c754e7757050d832b173d\">\n#top .flex_column.av-2jykj1-435aed365c0c754e7757050d832b173d{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-2jykj1-435aed365c0c754e7757050d832b173d{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-2jykj1-435aed365c0c754e7757050d832b173d av_one_full  avia-builder-el-146  el_after_av_one_half  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-6xl2xp-23f6f9f85b6fff5c42763ad1a410a8bb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center; font-size: 22px;\">Our offer: From analysis to implementation<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5ph2q5-0a7ed5d85359a01b4fda5422c20ed141\">\n#top .hr.hr-invisible.av-5ph2q5-0a7ed5d85359a01b4fda5422c20ed141{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-5ph2q5-0a7ed5d85359a01b4fda5422c20ed141 hr-invisible  avia-builder-el-148  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div class='flex_column_table av-6ccri5-196a73e069b1bcc8297f78002f2b86da sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6ccri5-196a73e069b1bcc8297f78002f2b86da\">\n#top .flex_column_table.av-equal-height-column-flextable.av-6ccri5-196a73e069b1bcc8297f78002f2b86da{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-6ccri5-196a73e069b1bcc8297f78002f2b86da{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-6ccri5-196a73e069b1bcc8297f78002f2b86da av_one_full  avia-builder-el-149  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4jvvygc-161317868dd404bb35d877004ecab8f4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong>1. SWOT analysis workshop:<\/strong><br \/>\nWe conduct interactive workshops with your team to analyze the internal and external factors that shape the customer experience. Together, we identify strengths, weaknesses, opportunities and threats and process them visually and strategically.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-1x3iwd-85c92ab4fc66907662ec898e457c6c4d sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1x3iwd-85c92ab4fc66907662ec898e457c6c4d\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1x3iwd-85c92ab4fc66907662ec898e457c6c4d{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-1x3iwd-85c92ab4fc66907662ec898e457c6c4d{\npadding:30px 30px 30px 30px;\nbackground-color:#fff7f2;\n}\n<\/style>\n<div  class='flex_column av-1x3iwd-85c92ab4fc66907662ec898e457c6c4d av_one_full  avia-builder-el-151  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4jvuyap-596aabd157cdbc57a40a2beb78ac9d5f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong>2. CX maturity assessment and roadmap creation:<\/strong><br \/>\nUsing the CX maturity model, we assess the current state of your customer experience and derive clear measures for further development. These are prioritized in a structured roadmap that shows concrete steps to achieve the next level of maturity.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-3o3tul-03c981cc6809d2bc33adcfcf37f81f62 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3o3tul-03c981cc6809d2bc33adcfcf37f81f62\">\n#top .flex_column_table.av-equal-height-column-flextable.av-3o3tul-03c981cc6809d2bc33adcfcf37f81f62{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-3o3tul-03c981cc6809d2bc33adcfcf37f81f62{\npadding:30px 30px 30px 30px;\nbackground-color:#fff2d8;\n}\n<\/style>\n<div  class='flex_column av-3o3tul-03c981cc6809d2bc33adcfcf37f81f62 av_one_full  avia-builder-el-153  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-2wgvy5-d2b3e7000ebadd0b3858b89590a64ad5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong>3. Integration of SWOT analysis and CX maturity model:<\/strong><br \/>\nWe link the results of the SWOT analysis directly to the CX maturity model. This results in a consistent strategy that takes into account both short-term optimizations and long-term developments.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div  class='flex_column av-i3365p-944d9b88270dc7aaa94d6cb5adc49b5a av_one_full  avia-builder-el-155  el_after_av_one_full  el_before_av_hr  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m4jr95dh-b9d0ea633ecaa8bb12564ac84b890898 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">With these services, we support you in thoroughly analyzing the starting point of your CX strategy and developing concrete measures for a sustainable improvement of your customer experience \u2013 in a practical, strategic and implementation-oriented way.<\/p>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9mbkd-aa1a7dde63483a615a7a6b68590fbe4c\">\n#top .hr.hr-invisible.av-9mbkd-aa1a7dde63483a615a7a6b68590fbe4c{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-9mbkd-aa1a7dde63483a615a7a6b68590fbe4c hr-invisible  avia-builder-el-157  el_after_av_one_full  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_6'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7966'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-9ljxxp-5216235429f7678ae2fcc1583a713bdc av_one_full  avia-builder-el-158  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7htti5-05d2f4fd716359a44721cf5e2ed75ecf\">\n#top .hr.hr-invisible.av-7htti5-05d2f4fd716359a44721cf5e2ed75ecf{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-7htti5-05d2f4fd716359a44721cf5e2ed75ecf hr-invisible  avia-builder-el-159  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-m1uod-bd679c05a2027dd0688bd7ecaf26915d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-3pieu5-fb04bf0a12b416c1ffdfd027e6fafe78-wrap avia-button-center  avia-builder-el-161  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3pieu5-fb04bf0a12b416c1ffdfd027e6fafe78\">\n#top #wrap_all .avia-button.av-3pieu5-fb04bf0a12b416c1ffdfd027e6fafe78{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-3pieu5-fb04bf0a12b416c1ffdfd027e6fafe78 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28ejod-cb03ea489053335c26e394e08765c122\">\n#top .hr.av-28ejod-cb03ea489053335c26e394e08765c122{\nmargin-top:50px;\nmargin-bottom:0px;\n}\n.hr.av-28ejod-cb03ea489053335c26e394e08765c122 .hr-inner{\nwidth:500px;\nborder-color:#edae44;\n}\n<\/style>\n<div  class='hr av-28ejod-cb03ea489053335c26e394e08765c122 hr-custom  avia-builder-el-162  el_after_av_button  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lzdyv1-765197422f83a717946ae302ac65e7d5\">\n.avia_transform .flex_column.av-lzdyv1-765197422f83a717946ae302ac65e7d5{\nanimation-duration:2s;\n}\n<\/style>\n<div  id=\"relationale-und-transaktionale-messungen\"  class='flex_column av-lzdyv1-765197422f83a717946ae302ac65e7d5 av_one_full  avia-builder-el-163  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  id=\"cx-maturity-model\"  class='av_textblock_section av-m4jo9xt9-f9d34bd33e7f5f60a69c87f2e3e6194e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">CX maturity model: Visualize progress and ensure long-term success<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lcu2gt-c72001381a6251d3276105598d83c7f0\">\n#top .hr.av-lcu2gt-c72001381a6251d3276105598d83c7f0{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-lcu2gt-c72001381a6251d3276105598d83c7f0 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-lcu2gt-c72001381a6251d3276105598d83c7f0 hr-custom  avia-builder-el-165  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n<div  class='flex_column av-2t9czx-52e7d75e1a859921e7b8df49e235a38e av_one_full  avia-builder-el-166  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-m4723hte-d3e74db31aeb469f5b0b47ee8eccb37b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">A successful customer experience (CX) strategy thrives on continuous improvement and clearly measurable progress. The CX maturity model offers companies a structured basis for evaluating the current state of their customer experience and deriving targeted measures for further development. Regular updates \u2013 at yearly intervals, for example \u2013 document progress and make successes visible. This not only enables long-term success monitoring, but also creates the basis for a flexible and future-proof CX strategy.<br \/>\n.<\/p>\n<h3 class=\"newh3\">Advantages of an annual update of the CX maturity model<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-45sm8d-b9612b83e584ade838b6883681b8980d\">\n#top .hr.hr-invisible.av-45sm8d-b9612b83e584ade838b6883681b8980d{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-45sm8d-b9612b83e584ade838b6883681b8980d hr-invisible  avia-builder-el-168  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div class='flex_column_table av-g78trx-aa31f45dd9dd8b07e6a4f56d612f4f8b sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-g78trx-aa31f45dd9dd8b07e6a4f56d612f4f8b\">\n#top .flex_column_table.av-equal-height-column-flextable.av-g78trx-aa31f45dd9dd8b07e6a4f56d612f4f8b{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-g78trx-aa31f45dd9dd8b07e6a4f56d612f4f8b{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-g78trx-aa31f45dd9dd8b07e6a4f56d612f4f8b av_one_full  avia-builder-el-169  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4jw1mfe-0de164f0973faa1d72f0f08e45da2111 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>1. Measurability of progress and success<\/strong><br \/>\nRegularly updating the maturity model makes it possible to measure the impact of CX measures. Companies can clearly see how the customer experience has developed and which measures have been particularly successful.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-1h53vx-49726282472c5e64918658cb843471a4 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1h53vx-49726282472c5e64918658cb843471a4\">\n#top .flex_column_table.av-equal-height-column-flextable.av-1h53vx-49726282472c5e64918658cb843471a4{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-1h53vx-49726282472c5e64918658cb843471a4{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-1h53vx-49726282472c5e64918658cb843471a4 av_one_full  avia-builder-el-171  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4jw1yzs-822a0dc28a49c8ad7460f8a07b72da81 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>2. Motivation and focus<\/strong><br \/>\nHighlighting progress motivates both managers and employees to continue working on the CX strategy. At the same time, the annual review creates a clear focus on the next goals and measures.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-cspth9-0ed6b3f117068f74e9525ce565dfb550 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cspth9-0ed6b3f117068f74e9525ce565dfb550\">\n#top .flex_column_table.av-equal-height-column-flextable.av-cspth9-0ed6b3f117068f74e9525ce565dfb550{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-cspth9-0ed6b3f117068f74e9525ce565dfb550{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-cspth9-0ed6b3f117068f74e9525ce565dfb550 av_one_full  avia-builder-el-173  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4jw2ebx-89ff518f3b4599bfee0acf9810358204 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>3. Strategic adjustment<\/strong><br \/>\nMarkets, customer needs and technological conditions change. A regular update of the maturity model helps to adapt the strategy to new circumstances and ensure that CX measures always remain relevant.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-aau7zx-a195baeedc0c7f73f2a54ba1c6bffe33 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-aau7zx-a195baeedc0c7f73f2a54ba1c6bffe33\">\n#top .flex_column_table.av-equal-height-column-flextable.av-aau7zx-a195baeedc0c7f73f2a54ba1c6bffe33{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-aau7zx-a195baeedc0c7f73f2a54ba1c6bffe33{\npadding:30px 30px 30px 30px;\nbackground-color:#dbdbdb;\n}\n<\/style>\n<div  class='flex_column av-aau7zx-a195baeedc0c7f73f2a54ba1c6bffe33 av_one_full  avia-builder-el-175  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4jw2rsl-08ed874e8c39a243d012d273c1894adf '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>4. Prioritization of investments<\/strong><br \/>\nA current assessment of the maturity level shows which areas still have potential for development and where investments make sense to further advance the CX.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div class='flex_column_table av-9iap99-53471dc4bced6eb781242065439715a1 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9iap99-53471dc4bced6eb781242065439715a1\">\n#top .flex_column_table.av-equal-height-column-flextable.av-9iap99-53471dc4bced6eb781242065439715a1{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-9iap99-53471dc4bced6eb781242065439715a1{\npadding:30px 30px 30px 30px;\nbackground-color:#f2f2f2;\n}\n<\/style>\n<div  class='flex_column av-9iap99-53471dc4bced6eb781242065439715a1 av_one_full  avia-builder-el-177  el_after_av_one_full  el_before_av_one_full  first no_margin flex_column_table_cell av-equal-height-column av-align-top  column-top-margin'     ><section  class='av_textblock_section av-m4jw32wp-449b4e51bb1792d3ad00573661a444f9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><strong>5. Long-term success monitoring<\/strong><br \/>\nThe documentation and comparability of the annual updates create a solid database that reveals long-term trends and developments.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<div  class='flex_column av-78ldwt-5403b8e5e4e88352622dcc62170bd35c av_one_full  avia-builder-el-179  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-5blobx-4d08c5253efbc6c10cedf161dc2c14cb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center; font-size: 22px;\">How we can support you:<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3otc25-02b874da9f5d07e48735e66e827c01b4\">\n#top .hr.hr-invisible.av-3otc25-02b874da9f5d07e48735e66e827c01b4{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-3otc25-02b874da9f5d07e48735e66e827c01b4 hr-invisible  avia-builder-el-181  el_after_av_textblock  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4jgqa5-309238d5c5eb937d131fd63ade0c870d\">\n#top .flex_column.av-4jgqa5-309238d5c5eb937d131fd63ade0c870d{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-4jgqa5-309238d5c5eb937d131fd63ade0c870d{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-4jgqa5-309238d5c5eb937d131fd63ade0c870d av_one_half  avia-builder-el-182  el_after_av_one_full  el_before_av_one_half  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4ryw7r4-1b361762d61ec2a675f929fe32025ace\">\n#top .avia-icon-list-container.av-m4ryw7r4-1b361762d61ec2a675f929fe32025ace .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m4ryw7r4-1b361762d61ec2a675f929fe32025ace .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4ryw7r4-1b361762d61ec2a675f929fe32025ace  avia-builder-el-183  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4ryw7r4-1b361762d61ec2a675f929fe32025ace avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4ryvpce-2ceebe5fc3b2c36bd127497ce24aedb7 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Annual CX maturity assessment:<\/strong><br \/>\nWe conduct regular workshops or analyses to evaluate the current state of your CX strategy. We compare the results with previous years and highlight progress and new areas for action.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-m4ryvpce-16-13ccfd16c4da8c340b9054d62e0d092f avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Monitoring and KPI tracking:<\/strong><br \/>\nWe help you define and monitor the relevant KPIs so that they flow directly into the maturity assessment and make progress measurable.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-30lf65-8df179e91e3ee5f843d08d0a7a60642e\">\n#top .flex_column.av-30lf65-8df179e91e3ee5f843d08d0a7a60642e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.responsive #top #wrap_all .flex_column.av-30lf65-8df179e91e3ee5f843d08d0a7a60642e{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n<\/style>\n<div  class='flex_column av-30lf65-8df179e91e3ee5f843d08d0a7a60642e av_one_half  avia-builder-el-184  el_after_av_one_half  el_before_av_one_full  flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4rywlw4-c6f956f9dc21a012451cbf4c27b32c81\">\n#top .avia-icon-list-container.av-m4rywlw4-c6f956f9dc21a012451cbf4c27b32c81 .iconlist_icon{\ncolor:#ff9c1b;\nbackground-color:#ffffff;\n}\n#top .avia-icon-list-container.av-m4rywlw4-c6f956f9dc21a012451cbf4c27b32c81 .iconlist_icon svg:first-child{\nstroke:#ff9c1b;\nfill:#ff9c1b;\n}\n<\/style>\n<div  class='avia-icon-list-container av-m4rywlw4-c6f956f9dc21a012451cbf4c27b32c81  avia-builder-el-185  avia-builder-el-no-sibling '><ul class='avia-icon-list avia_animate_when_almost_visible avia-icon-list-left av-iconlist-big av-m4rywlw4-c6f956f9dc21a012451cbf4c27b32c81 avia-iconlist-animate'>\n<li><div class='iconlist_icon av-m4rywksi-3672e75cd3c4382fe7cf51bbe5e17688 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue871' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Icon: \"><\/header><div class='iconlist_content '  itemprop=\"text\" ><p><strong>Strategy review and roadmap updates:<\/strong><br \/>\nBased on the new insights, we support you in revising your CX roadmap to ensure that your strategy is always aligned with current goals.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div>\n<div  class='flex_column av-97jtsd-397f3b49839e945fae8f72c7c80bba98 av_one_full  avia-builder-el-186  el_after_av_one_half  el_before_av_one_full  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2ozwb1-e19cb7770363ff77606d0f28aa26855c\">\n#top .hr.hr-invisible.av-2ozwb1-e19cb7770363ff77606d0f28aa26855c{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-2ozwb1-e19cb7770363ff77606d0f28aa26855c hr-invisible  avia-builder-el-187  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-5zhl4d-6fcc187891963a5aa2171100fdc1362c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-4houwd-26a1eb810b6b36bb228e4aebc4ab4e78-wrap avia-button-center  avia-builder-el-189  el_after_av_textblock  avia-builder-el-last '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4houwd-26a1eb810b6b36bb228e4aebc4ab4e78\">\n#top #wrap_all .avia-button.av-4houwd-26a1eb810b6b36bb228e4aebc4ab4e78{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-4houwd-26a1eb810b6b36bb228e4aebc4ab4e78 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-obkg31-41368b5dbfc2efb097c06a764c481763\">\n.avia_transform .flex_column.av-obkg31-41368b5dbfc2efb097c06a764c481763{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-obkg31-41368b5dbfc2efb097c06a764c481763 av_one_full  avia-builder-el-190  el_after_av_one_full  el_before_av_one_third  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-28dot9-ae886e5a32abc2b6613aaf6be76386be '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Your contacts<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldxpxp-dea3c89f09eaef5113bc33c66505290c\">\n#top .hr.av-ldxpxp-dea3c89f09eaef5113bc33c66505290c{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-ldxpxp-dea3c89f09eaef5113bc33c66505290c .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-ldxpxp-dea3c89f09eaef5113bc33c66505290c hr-custom  avia-builder-el-192  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jbi3vx-8c2334876d01e6cf962c97ef1d89eb9b\">\n.avia_transform .flex_column.av-jbi3vx-8c2334876d01e6cf962c97ef1d89eb9b{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-jbi3vx-8c2334876d01e6cf962c97ef1d89eb9b av_one_third  avia-builder-el-193  el_after_av_one_full  el_before_av_one_third  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hxb1vh-7e15d5c471e8edcbba63bb49f76f90cf\">\n.avia-image-container.av-hxb1vh-7e15d5c471e8edcbba63bb49f76f90cf img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-hxb1vh-7e15d5c471e8edcbba63bb49f76f90cf .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-hxb1vh-7e15d5c471e8edcbba63bb49f76f90cf av-styling- avia-align-center  avia-builder-el-194  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6817 avia-img-lazy-loading-not-6817 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png\" alt='Oliver Kern' title='Oliver Kern'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-180x180.png 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-f51865-e783b2ab7b1a0663dc78bd9d8bc1c0ad '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Oliver<br \/>\nManaging Director<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-esheql-31c85e775cdcd3794905e2e502df5c1d\">\n.avia_transform .flex_column.av-esheql-31c85e775cdcd3794905e2e502df5c1d{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-esheql-31c85e775cdcd3794905e2e502df5c1d av_one_third  avia-builder-el-196  el_after_av_one_third  el_before_av_one_third  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cszgp9-621d817c0a247df5a0fcb0ef0696ebcc\">\n.avia-image-container.av-cszgp9-621d817c0a247df5a0fcb0ef0696ebcc img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-cszgp9-621d817c0a247df5a0fcb0ef0696ebcc .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-cszgp9-621d817c0a247df5a0fcb0ef0696ebcc av-styling- avia-align-center  avia-builder-el-197  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6537 avia-img-lazy-loading-not-6537 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg\" alt='Tobias' title='Tobias'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-ar0ki5-08eb8c57f59d099d844dc5e5ac1442b5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Tobias<br \/>\nHead of Marketing &amp; Sales<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9j0um5-12a58e6b02a45437c44280cda084c740\">\n.avia_transform .flex_column.av-9j0um5-12a58e6b02a45437c44280cda084c740{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-9j0um5-12a58e6b02a45437c44280cda084c740 av_one_third  avia-builder-el-199  el_after_av_one_third  el_before_av_one_full  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m4890mrg-3383edb1e26567cf1cd7d6abffa223f7\">\n.avia-image-container.av-m4890mrg-3383edb1e26567cf1cd7d6abffa223f7 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-m4890mrg-3383edb1e26567cf1cd7d6abffa223f7 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-m4890mrg-3383edb1e26567cf1cd7d6abffa223f7 av-styling- avia-align-center  avia-builder-el-200  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-7871 avia-img-lazy-loading-not-7871 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02.jpg\" alt='Marc' title='Marc'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-m4890xdv-903a0ad520baefd6f1268e372107e4e9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Marc<br \/>\nProduct Owner CX &amp; Agile Coach<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7val2n-fb7c008a0d27ef4b83a81d01b684e790\">\n.flex_column.av-7val2n-fb7c008a0d27ef4b83a81d01b684e790{\npadding:0 0 0 20px;\n}\n.avia_transform .flex_column.av-7val2n-fb7c008a0d27ef4b83a81d01b684e790{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-7val2n-fb7c008a0d27ef4b83a81d01b684e790{\npadding:0 0 0 20px;\n}\n}\n<\/style>\n<div  class='flex_column av-7val2n-fb7c008a0d27ef4b83a81d01b684e790 av_one_full  avia-builder-el-202  el_after_av_one_third  el_before_av_hr  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ldule863-33e97ddbf001495aefade456e43a1503\">\n#top .hr.hr-invisible.av-ldule863-33e97ddbf001495aefade456e43a1503{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-ldule863-33e97ddbf001495aefade456e43a1503 hr-invisible  avia-builder-el-203  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-7r9jmf-00597401f6fe8811ac0bfc1f4f61350b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Our customers<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7iqpbr-a990b27f515718da043e078334e7a9b3\">\n#top .hr.av-7iqpbr-a990b27f515718da043e078334e7a9b3{\nmargin-top:20px;\nmargin-bottom:30px;\n}\n.hr.av-7iqpbr-a990b27f515718da043e078334e7a9b3 .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-7iqpbr-a990b27f515718da043e078334e7a9b3 hr-custom  avia-builder-el-205  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lf8sr3p7-20efde844347b8ab622e8704ecd750b0\">\n#top .hr.hr-invisible.av-lf8sr3p7-20efde844347b8ab622e8704ecd750b0{\nmargin-top:-30!important;px;\nheight:1px;\n}\n<\/style>\n<div  class='hr av-lf8sr3p7-20efde844347b8ab622e8704ecd750b0 hr-invisible  avia-builder-el-206  el_after_av_one_full  el_before_av_one_full '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-b0tnb-50b11c7e9dd47ab1b9461e9e2e8fca7d av_one_full  avia-builder-el-207  el_after_av_hr  el_before_av_one_full  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lf89hq77-dc5a00585ab08d920bedd2f0e7e07ff2\">\n#top .avia-gallery.av-lf89hq77-dc5a00585ab08d920bedd2f0e7e07ff2 .avia-gallery-thumb a{\nwidth:16.6667%;\n}\n<\/style>\n<div  id=\"logokunden\"  class='avia-gallery av-lf89hq77-dc5a00585ab08d920bedd2f0e7e07ff2 avia_animate_when_visible  avia-builder-el-208  el_before_av_hr  avia-builder-el-first  animations_off avia-gallery-1'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><meta itemprop=\"contentURL\" content=\"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\/cx-strategy\"><div class='avia-gallery-thumb'><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png' class='first_thumb avianolink noLightbox ' data-onclick='1' title='PORSCHE'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2794 avia-img-lazy-loading-not-2794\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png\" width=\"180\" height=\"180\"  title='PORSCHE' alt='PORSCHE' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2794 avia-img-lazy-loading-2794\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png\" title='PORSCHE' alt='PORSCHE' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png' class='avianolink noLightbox ' data-onclick='2' title='vw'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2993 avia-img-lazy-loading-not-2993\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-180x180.png\" width=\"180\" height=\"180\"  title='vw' alt='vw' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2993 avia-img-lazy-loading-2993\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png\" title='vw' alt='vw' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png' class='avianolink noLightbox ' data-onclick='3' title='SEAT'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2801 avia-img-lazy-loading-not-2801\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png\" width=\"180\" height=\"180\"  title='SEAT' alt='SEAT' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2801 avia-img-lazy-loading-2801\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png\" title='SEAT' alt='SEAT' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png' class='avianolink noLightbox ' data-onclick='4' title='REWE GROUP'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2792 avia-img-lazy-loading-not-2792\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-180x180.png\" width=\"180\" height=\"180\"  title='REWE GROUP' alt='REWE GROUP' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2792 avia-img-lazy-loading-2792\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png\" title='REWE GROUP' alt='REWE GROUP' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png' class='avianolink noLightbox ' data-onclick='5' title='Bayer'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3546 avia-img-lazy-loading-not-3546\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-180x180.png\" width=\"180\" height=\"180\"  title='bayer' alt='Bayer' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3546 avia-img-lazy-loading-3546\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png\" title='bayer' alt='Bayer' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png' class='avianolink noLightbox ' data-onclick='6' title='VIESSMANN'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3006 avia-img-lazy-loading-not-3006\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-180x180.png\" width=\"180\" height=\"180\"  title='VIESSMANN' alt='VIESSMANN' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3006 avia-img-lazy-loading-3006\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png\" title='VIESSMANN' alt='VIESSMANN' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png' class='first_thumb avianolink noLightbox ' data-onclick='7' title='GLS'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2793 avia-img-lazy-loading-not-2793\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png\" width=\"180\" height=\"180\"  title='GLS' alt='GLS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2793 avia-img-lazy-loading-2793\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png\" title='GLS' alt='GLS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png' class='avianolink noLightbox ' data-onclick='8' title='FRESSNAPF'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3001 avia-img-lazy-loading-not-3001\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png\" width=\"180\" height=\"180\"  title='FRESSNAPF' alt='FRESSNAPF' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3001 avia-img-lazy-loading-3001\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png\" title='FRESSNAPF' alt='FRESSNAPF' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png' class='avianolink noLightbox ' data-onclick='9' title='1 FC Koeln'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3552 avia-img-lazy-loading-not-3552\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png\" width=\"180\" height=\"180\"  title='1fckoeln' alt='1 FC Koeln' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3552 avia-img-lazy-loading-3552\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png\" title='1fckoeln' alt='1 FC Koeln' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png' class='avianolink noLightbox ' data-onclick='10' title='Continental'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2798 avia-img-lazy-loading-not-2798\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png\" width=\"180\" height=\"180\"  title='Continental' alt='Continental' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2798 avia-img-lazy-loading-2798\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png\" title='Continental' alt='Continental' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png' class='avianolink noLightbox ' data-onclick='11' title='Fingerhaus'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3542 avia-img-lazy-loading-not-3542\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png\" width=\"180\" height=\"180\"  title='fingerhaus' alt='Fingerhaus' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3542 avia-img-lazy-loading-3542\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png\" title='fingerhaus' alt='Fingerhaus' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png' class='avianolink noLightbox ' data-onclick='12' title='1 FC Koeln'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3550 avia-img-lazy-loading-not-3550\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png\" width=\"180\" height=\"180\"  title='atoss' alt='ATOSS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3550 avia-img-lazy-loading-3550\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png\" title='atoss' alt='ATOSS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png' class='first_thumb avianolink noLightbox ' data-onclick='13' title='AmRest'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3548 avia-img-lazy-loading-not-3548\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png\" width=\"180\" height=\"180\"  title='amrest' alt='AmRest' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3548 avia-img-lazy-loading-3548\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png\" title='amrest' alt='AmRest' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png' class='avianolink noLightbox ' data-onclick='14' title='DERTOUR'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2796 avia-img-lazy-loading-not-2796\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png\" width=\"180\" height=\"180\"  title='DERTOUR' alt='DERTOUR' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2796 avia-img-lazy-loading-2796\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png\" title='DERTOUR' alt='DERTOUR' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png' class='avianolink noLightbox ' data-onclick='15' title='dextra'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3540 avia-img-lazy-loading-not-3540\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png\" width=\"180\" height=\"180\"  title='dextra' alt='dextra' 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https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit.png' class='avianolink noLightbox ' data-onclick='16' title='bergzeit'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3544 avia-img-lazy-loading-not-3544\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-180x180.png\" width=\"180\" height=\"180\"  title='bergzeit' alt='bergzeit' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-36x36.png 36w, 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width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png\" title='tobaccoland' alt='tobaccoland' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png' class='avianolink noLightbox ' data-onclick='18' title='trumpf'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-6116 avia-img-lazy-loading-not-6116\"  data-avia-tooltip='trumpf' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png\" width=\"180\" height=\"180\"  title='trumpf' alt='trumpf' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-6116 avia-img-lazy-loading-6116\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png\" title='trumpf' alt='trumpf' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-xjp07-09973bf454cd228d047eebf61fd3f582\">\n#top .hr.hr-invisible.av-xjp07-09973bf454cd228d047eebf61fd3f582{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-xjp07-09973bf454cd228d047eebf61fd3f582 hr-invisible  avia-builder-el-209  el_after_av_gallery  el_before_av_content_slider '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6jf45dv-56e7b91db9bf33ef41b66d775f6286b2\">\n#top .av-slideshow-ui.av-m6jf45dv-56e7b91db9bf33ef41b66d775f6286b2 .avia-slideshow-dots a:not(.active){\nbackground-color:#ff9c1b;\n}\n.avia-content-slider-element-container.av-m6jf45dv-56e7b91db9bf33ef41b66d775f6286b2 .slide-entry{\nmargin:0 0 0 0;\npadding:0 20px 0 20px;\n}\n\n@media only screen and (min-width: 990px){ \n.avia-content-slider-element-container.av-m6jf45dv-56e7b91db9bf33ef41b66d775f6286b2 .slide-entry{\npadding:0 20px 0 20px;\n}\n}\n<\/style>\n<div  id=\"zitat-sl\"  class='avia-content-slider-element-container av-m6jf45dv-56e7b91db9bf33ef41b66d775f6286b2 avia-content-slider-element-slider avia-content-slider avia-smallarrow-slider avia-content-slider-active avia-content-slider-odd  avia-builder-el-210  el_after_av_hr  avia-builder-el-last  av-slideshow-ui av-control-default av-nav-arrows-visible av-nav-dots-visible av-hide-nav-arrows av-slideshow-autoplay av-loop-endless av-loop-manual-endless avia-content-slider1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:10,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:30}\"><div class='avia-smallarrow-slider-heading  no-content-slider-heading '><div class='new-special-heading'>&nbsp;<\/div><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='left-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Previous\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Previous<\/title>\n<desc id='av-svg-desc-1'>Previous<\/desc>\n<path d=\"M14.464 27.84q0.832 0.832 0 1.536-0.832 0.832-1.536 0l-12.544-12.608q-0.768-0.768 0-1.6l12.544-12.608q0.704-0.832 1.536 0 0.832 0.704 0 1.536l-11.456 11.904z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Previous<\/span><\/a><a href='#next' class='next-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='right-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Next\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-2'>Next<\/title>\n<desc id='av-svg-desc-2'>Next<\/desc>\n<path d=\"M0.416 27.84l11.456-11.84-11.456-11.904q-0.832-0.832 0-1.536 0.832-0.832 1.536 0l12.544 12.608q0.768 0.832 0 1.6l-12.544 12.608q-0.704 0.832-1.536 0-0.832-0.704 0-1.536z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Next<\/span><\/a><\/div><div class='avia-slideshow-dots avia-slideshow-controls'><a href='#1' class='goto-slide active' >1<\/a><a href='#2' class='goto-slide ' >2<\/a><a href='#3' class='goto-slide ' >3<\/a><a href='#4' class='goto-slide ' >4<\/a><a href='#5' class='goto-slide ' >5<\/a><a href='#6' class='goto-slide ' >6<\/a><a href='#7' class='goto-slide ' >7<\/a><a href='#8' class='goto-slide ' >8<\/a><\/div><\/div><div class=\"avia-content-slider-inner\"><div class=\"slide-entry-wrap\"><section class='slide-entry av-m6p2zci7-b4900204c7b3ccb1bfa1f87eb2e80687 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-1 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>With the Audi Innovators Circle (AIC), we have created an insight community that allows us to quickly and efficiently incorporate customer feedback into ongoing projects. The AIC has become an indispensable tool for our departments because we can use a wide range of customized research approaches to deliver exactly the results that are needed in the current project phase<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi.png 200w\" alt=\"Audi\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Oliver Malms,<\/strong><span class=\"avia-testimonial-subtitle \"> Customer Insights &amp; Trend Research<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-m6p2zzj6-5c92cdea30de0bb84e3296b80f994dcc flex_column av_fullwidth post-entry slide-entry-overview slide-loop-2 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Thanks to our international CX program, we continuously learn from our customers&#8217; feedback and, together with SKOPOS CONNECT, we can improve the customer journey of pet owners day by day.<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w\" alt=\"Fressnapf\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Maximilian Wittmar,<\/strong><span class=\"avia-testimonial-subtitle \"> Customer Insights Manager<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-m6p30jpa-e85780c888e5c3868b1e84f53fdaa738 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-3 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>The ATOSS Customer Satisfaction Survey provides us with valuable insights across four customer journey touchpoints in six countries. Thanks to the professional advice and quick implementation by SKOPOS CONNECT, we benefit from short project durations, the real-time transfer of defined KPIs to Salesforce and we pave the way for further establishing the CX within the ATOSS organization<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w\" alt=\"ATOSS\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Stefan Koch, <\/strong><span class=\"avia-testimonial-subtitle \">Head of Account-based Marketing<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-m6p318ka-762744eb32c99fc83383f216e42f0bda flex_column av_fullwidth post-entry slide-entry-overview slide-loop-4 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">\u201e<em>With the Porsche Advisors Club, we have created a direct channel to our customers to get quick and pragmatic input on how we can further improve our products and services. It is important to us that this co-creation is not one-sided, but that we engage in an active dialog<\/em>.\u201c<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w\" alt=\"Porsche\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Robert Ader, <\/strong>CMO of Porsche AG<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-m6p31yy2-4570a6eb9faa3a0f7fca319ab5c62961 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-5 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>The Mainova Community makes research uncomplicated, fast and authentic for us. With it, we always have an ear to the ground when it comes to our customers and their perceptions: that in itself is value added<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova.png 200w\" alt=\"Mainova\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Eckart Strangfeld, <\/strong>Head of Market Research and Data Mining<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-m6p32gf2-c105fca35f71e622c6c7042eea6536df flex_column av_fullwidth post-entry slide-entry-overview slide-loop-6 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Now we can experience our customers&#8217; customer journey live.<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w\" alt=\"SEAT\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Luis Freile, <\/strong>Customer Care Processes<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-m6p333br-905cd99d4dc03286f44c1d1940cc0cf3 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-7 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Think \u2013 talk \u2013 participate: that&#8217;s why we created the ARAG Denkraum. This is where we develop new ideas \u2013 together with our customers<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag.png 200w\" alt=\"ARAG\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">St\u00e9phanie R\u00f6hrig, <\/strong>Head of International Communication \/ Research &amp; Analysis<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-m6p33ta0-921ef2d6c05cd2cb1bc43702e0cb9920 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-8 slide-parity-odd  post-entry-last  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">\u201e<em>The CSS Research Community is a great way for us to bring in-depth customer knowledge into the company. Using a variety of methods, customers are quickly and easily involved in optimizing products, services and processes. The feedback we&#8217;ve received so far shows that this type of customer research is highly valued by our customers and by our internal teams<\/em>.\u201c<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css.png 200w\" alt=\"CSS\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">J\u00f6rg Heinecke, <\/strong>Team Leader Customer Experience &amp; Market Research<br \/>\nCSS Kranken-Versicherung AG<\/div>\n<\/div>\n<\/div><\/section><\/div><\/div><\/div><\/p><\/div>\n<div  class='flex_column av-7juh8t-e6ef3bf4f64900732ac33533f910c2bf av_one_full  avia-builder-el-211  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-5rv8kt-b47c5576475f5808ce2ebdd808c8979d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-3mxlsd-cee3e2492e887d7a5dc8e0846386b115-wrap avia-button-center  avia-builder-el-213  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3mxlsd-cee3e2492e887d7a5dc8e0846386b115\">\n#top #wrap_all .avia-button.av-3mxlsd-cee3e2492e887d7a5dc8e0846386b115{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-3mxlsd-cee3e2492e887d7a5dc8e0846386b115 av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-22nxel-bcc88f2156990b64348df74153fb6232\">\n#top 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