{"id":3087,"date":"2022-10-04T09:05:52","date_gmt":"2022-10-04T07:05:52","guid":{"rendered":"https:\/\/www.skopos-connect.de\/products\/customer-experience\/"},"modified":"2025-12-18T12:37:54","modified_gmt":"2025-12-18T11:37:54","slug":"cx","status":"publish","type":"page","link":"https:\/\/www.skopos-connect.de\/en\/solutions\/cx","title":{"rendered":"Customer Experience"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6rxncyk-d44317b8bc77592122d79f228024a5c9\">\n.avia-section.av-m6rxncyk-d44317b8bc77592122d79f228024a5c9{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/01\/CX-Allgemein-2.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='customer-experience-bg-position'  class='avia-section av-m6rxncyk-d44317b8bc77592122d79f228024a5c9 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  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\n.flex_column.av-av_one_full-3bcf04af83a85bbbec4594722048231d{\npadding:0 0 0 50px;\n}\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n.flex_column.av-av_one_full-3bcf04af83a85bbbec4594722048231d{\npadding:0 0 0 30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.flex_column.av-av_one_full-3bcf04af83a85bbbec4594722048231d{\npadding:0 0 0 10px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-av_one_full-3bcf04af83a85bbbec4594722048231d{\npadding:0 0 0 10px;\n}\n}\n<\/style>\n<div  class='flex_column av-av_one_full-3bcf04af83a85bbbec4594722048231d av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-animated-generic zoom-in  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-50edc9949d927eab467680f201044eec\">\n#top .hr.hr-invisible.av-av_hr-50edc9949d927eab467680f201044eec{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-50edc9949d927eab467680f201044eec hr-invisible  avia-builder-el-2  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499\">\n#top .av_textblock_section.av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">Your partner for successful<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-50edc9949d927eab467680f201044eec\">\n#top .hr.hr-invisible.av-av_hr-50edc9949d927eab467680f201044eec{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-av_hr-50edc9949d927eab467680f201044eec hr-invisible  avia-builder-el-4  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499\">\n#top .av_textblock_section.av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttop\">customer experience management<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6rxnrqe-3ad28a3106f15ca39cfdffaede326736\">\n.avia-section.av-m6rxnrqe-3ad28a3106f15ca39cfdffaede326736{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2025\/01\/CX-Allgemein-2-2.jpg);\nbackground-position:50% 0%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_2'  class='avia-section av-m6rxnrqe-3ad28a3106f15ca39cfdffaede326736 main_color avia-section-default avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_one_full  av-desktop-hide av-medium-hide avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-35 av-height-percent  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='35' data-av_min_height_opt='percent'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3087'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-47ad629a18f34ba36f369e366053bcdc\">\n.flex_column.av-av_one_full-47ad629a18f34ba36f369e366053bcdc{\npadding:0 0 0 100px;\n}\n.avia_transform .flex_column.av-av_one_full-47ad629a18f34ba36f369e366053bcdc{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-av_one_full-47ad629a18f34ba36f369e366053bcdc{\npadding:0 0 0 50px;\n}\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n.flex_column.av-av_one_full-47ad629a18f34ba36f369e366053bcdc{\npadding:0 0 0 30px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.flex_column.av-av_one_full-47ad629a18f34ba36f369e366053bcdc{\npadding:0 0 0 10px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-av_one_full-47ad629a18f34ba36f369e366053bcdc{\npadding:0 0 0 10px;\n}\n}\n<\/style>\n<div  class='flex_column av-av_one_full-47ad629a18f34ba36f369e366053bcdc av_one_full  avia-builder-el-7  avia-builder-el-no-sibling  first flex_column_div av-animated-generic zoom-in  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499\">\n#top .av_textblock_section.av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">Your partner for successful<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-35d53d7be2491954ac97ecc375137ffb\">\n#top .hr.hr-invisible.av-av_hr-35d53d7be2491954ac97ecc375137ffb{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-av_hr-35d53d7be2491954ac97ecc375137ffb hr-invisible  avia-builder-el-9  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499\">\n#top .av_textblock_section.av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499 .avia_textblock{\nfont-size:27px;\n}\n<\/style>\n<section  class='av_textblock_section av-av_textblock-50ee6a45fbed08aa204f06cc6c78c499 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span class=\"texttopmo\">customer experience management<\/span><\/p>\n<\/div><\/section><\/p><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3087'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-11  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div  '     ><section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Improve your customer experience with the comprehensive solution portfolio of SKOPOS CONNECT! We offer customized CX strategies that meet the individual needs of your company. From CX implementation to detailed CX analytics, we support you in developing and implementing effective CX measures. Of course, we also use artificial intelligence (AI) in our programs. Our expertise helps you to use customer feedback and to sustainably increase customer satisfaction. Trust SKOPOS CONNECT to optimize your customers&#8217; journey and ensure long-term success!<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-13976ae283fd92d1317104ad2d15de27\">\n.avia_transform .flex_column.av-av_one_full-13976ae283fd92d1317104ad2d15de27{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-13976ae283fd92d1317104ad2d15de27 av_one_full  avia-builder-el-13  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h1 style=\"text-align: center;\">Customer experience management: Create unforgettable customer experiences<\/h1>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-d641b85b829ed8a69c347f8b037b448f\">\n#top .hr.av-av_hr-d641b85b829ed8a69c347f8b037b448f{\nmargin-top:20px;\nmargin-bottom:10px;\n}\n.hr.av-av_hr-d641b85b829ed8a69c347f8b037b448f .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-av_hr-d641b85b829ed8a69c347f8b037b448f hr-custom  avia-builder-el-15  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-16  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">In an increasingly digitized and connected world, customers expect more than just products or services; they want a holistic experience. Customer Experience Management (CEM) plays a crucial role here because it focuses on building sustainable customer relationships and creating added value that goes beyond the pure product experience. Companies that successfully implement CEM differentiate themselves from the competition, increase customer retention and boost their long-term revenue. Studies show that companies with a clear focus on customer experience grow more successfully, achieve higher recommendations and strengthen customer loyalty.<\/p>\n<p style=\"text-align: center;\">By systematically analyzing and strategically utilizing customer feedback, CEM provides the basis for proactive decisions that enable true customer orientation. The aim is to gain valuable insights from every point of contact with the customer that help to continuously improve products, services and processes. In this way, customer experience management not only becomes a strategy, but also a sustainable investment in the company&#8217;s success \u2013 for brands that really want to survive in today&#8217;s competitive environment.<\/p>\n<\/div><\/section><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-08839a35256f32871dc9a0f067a4e0b3\">\n.flex_column.av-av_one_full-08839a35256f32871dc9a0f067a4e0b3{\npadding:0 50px 0 50px;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-av_one_full-08839a35256f32871dc9a0f067a4e0b3{\npadding:0 40px 0 40px;\n}\n}\n\n@media only screen and (min-width: 768px) and (max-width: 989px){ \n.flex_column.av-av_one_full-08839a35256f32871dc9a0f067a4e0b3{\npadding:0 20px 0 20px;\n}\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n.flex_column.av-av_one_full-08839a35256f32871dc9a0f067a4e0b3{\npadding:0 5px 0 5px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n.flex_column.av-av_one_full-08839a35256f32871dc9a0f067a4e0b3{\npadding:0 5px 0 5px;\n}\n}\n<\/style>\n<div  class='flex_column av-av_one_full-08839a35256f32871dc9a0f067a4e0b3 av_one_full  avia-builder-el-18  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-82f5be0ae0af6a64fe3091010b237709\">\n#top .hr.hr-invisible.av-av_hr-82f5be0ae0af6a64fe3091010b237709{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-82f5be0ae0af6a64fe3091010b237709 hr-invisible  avia-builder-el-19  el_before_av_icongrid  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_icongrid-495249e51a680c3732513a45634e6a23\">\n.avia-icon-grid-container.av-av_icongrid-495249e51a680c3732513a45634e6a23 .avia-icongrid{\njustify-content:space-between;\nrow-gap:2px;\n}\n.avia-icon-grid-container.av-av_icongrid-495249e51a680c3732513a45634e6a23 li.av-icon-cell-item{\nflex-basis:calc(50% - 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We analyze your target group and set clear goals for unforgettable customer experiences.<\/p>\n<p><a href=\"\/en\/solutions\/cx\/cx-strategy\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-2-cells av-row-nr-1 av-cell-2 av-first-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-av_icongrid_item-5bae47f73438f4251d63dc7fed076a26'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: CX implementation &amp; integration \"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >CX implementation &amp; integration <\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>Successfully put your CX strategy into practice. Our team will help you integrate new processes and technologies to take your customer engagement to the next level.<\/p>\n<p><a href=\"\/en\/solutions\/cx\/cx-implementation-integration\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-2-cells av-row-nr-2 av-cell-1 av-next-cell-row av-first-cell-item'><div class='avia-icongrid-wrapper av-av_icongrid_item-bba16d75c884a34b31b61f453f30b7c8'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: CX analytics &amp; reporting, AI\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >CX analytics &amp; reporting, AI<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>Use our expertise in CX analytics to gain valuable insights into your customers&#8217; behavior and satisfaction. With precise reports, we help you make data-based decisions.<\/p>\n<p><a href=\"\/en\/solutions\/cx\/cx-analytics-reporting-ai\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<li class='av-icon-cell-item av-row-with-2-cells av-row-nr-2 av-cell-2 av-next-cell-row av-last-cell-item'><div class='avia-icongrid-wrapper av-av_icongrid_item-15706ac549c2851fd6da61b95ed1a560'><article class='article-icon-entry '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia-icongrid-front '><div class=\"avia-icongrid-inner\"><header class=\"entry-content-header\" aria-label=\"Icon: CX measures\"><h4 class='av_icongrid_title icongrid_title '  itemprop=\"headline\" >CX measures<\/h4><\/header><\/div><\/div><div class='avia-icongrid-flipback '><div class=\"avia-icongrid-inner\"><div class='avia-icongrid-text'  itemprop=\"text\" ><p>Take targeted CX measures that sustainably improve the customer experience! We develop customized initiatives that inspire your customers and promote long-term loyalty.<\/p>\n<p><a href=\"\/en\/solutions\/cx\/cx-measures\">Find out more &#8230;<\/a><\/p>\n<\/div><\/div><\/div><\/article><\/div><\/li>\n<\/ul><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-13976ae283fd92d1317104ad2d15de27\">\n.avia_transform .flex_column.av-av_one_full-13976ae283fd92d1317104ad2d15de27{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-13976ae283fd92d1317104ad2d15de27 av_one_full  avia-builder-el-21  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-m6ry9ndq-169ba393d4e615335c81137d93577ffc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">FAQ<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-b3dee71f96ec7f781e548f4fbe115ead\">\n#top .hr.av-av_hr-b3dee71f96ec7f781e548f4fbe115ead{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-av_hr-b3dee71f96ec7f781e548f4fbe115ead .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-av_hr-b3dee71f96ec7f781e548f4fbe115ead hr-custom  avia-builder-el-23  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-24  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-mjbd8t3m-6445f1a198173dc65ec5fdc9fd765046 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Any more questions? Our FAQs provide you with the answers you are looking for right away.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_toggle_container-950e97dba8eb526140146ab9117e4318\">\n#top .togglecontainer.av-av_toggle_container-950e97dba8eb526140146ab9117e4318 p.toggler:not(.activeTitle):hover{\nbackground-color:#e8e8e8;\n}\n#top .togglecontainer.av-av_toggle_container-950e97dba8eb526140146ab9117e4318 p.toggler .toggle_icon{\ncolor:#ff9c1b;\nborder-color:#ff9c1b;\n}\n#top .togglecontainer.av-av_toggle_container-950e97dba8eb526140146ab9117e4318 p.toggler .toggle_icon > span{\ncolor:#ff9c1b;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='togglecontainer av-av_toggle_container-950e97dba8eb526140146ab9117e4318  avia-builder-el-26  el_after_av_textblock  avia-builder-el-last  toggle_close_all' >\n<section class='av_toggle_section av-av_toggle-fc19baf45c6cf70383783f8316ae6946'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"What does \u201eCustomer Experience\u201c mean?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What does \u201eCustomer Experience\u201c mean?\" data-aria_expanded=\"Click to collapse: What does \u201eCustomer Experience\u201c mean?\">What does \u201eCustomer Experience\u201c mean?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The term customer experience (CX) refers to the overall experience a customer has with a company across all points of contact, from initial perception to purchase, use, and after-sales service. Modern CX approaches incorporate not only functional aspects, but also emotional perception and brand loyalty.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-e551d9eed8453cc586da2342ed9543d8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Why is a strong customer experience strategy so important?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Why is a strong customer experience strategy so important?\" data-aria_expanded=\"Click to collapse: Why is a strong customer experience strategy so important?\">Why is a strong customer experience strategy so important?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>A well-developed customer experience strategy helps you to clearly differentiate your brand, increase customer loyalty, and encourage recommendations. Studies show that companies with a strong CX culture are significantly more successful in the market.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-24bcd3e45639c253a1129d13fb595113'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"What is customer experience management and how does it work?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is customer experience management and how does it work?\" data-aria_expanded=\"Click to collapse: What is customer experience management and how does it work?\">What is customer experience management and how does it work?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Customer experience management (CXM) encompasses the targeted control and continuous optimization of all experiences a customer has with your brand. This involves not only individual touchpoints, but also the holistic experience throughout the entire customer journey. CXM is based on data analysis, real-time feedback, and a clear CX strategy with the aim of identifying customer needs at an early stage, minimizing friction points, and strengthening loyalty. SKOPOS CONNECT supports companies in this process with tailor-made concepts that effectively combine technology, strategy, and empathy.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-29d3f29ceee7a69aa73bd6dbee255e42'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"Which key performance indicators (KPIs) can be used to measure customer experience?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Which key performance indicators (KPIs) can be used to measure customer experience?\" data-aria_expanded=\"Click to collapse: Which key performance indicators (KPIs) can be used to measure customer experience?\">Which key performance indicators (KPIs) can be used to measure customer experience?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Established KPIs include, for example, the Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-a252a294a4998752110c027622654896'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"How can I achieve sustainable optimization of the customer experience?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I achieve sustainable optimization of the customer experience?\" data-aria_expanded=\"Click to collapse: How can I achieve sustainable optimization of the customer experience?\">How can I achieve sustainable optimization of the customer experience?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Sustainable optimization is achieved through systematic customer feedback, analysis of weak points in the customer journey, targeted touchpoint improvements, and continuous, iterative development of your CX activities. AI-supported analytics can also be helpful in this regard\u2014an approach that SKOPOS CONNECT pursues in its programs.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-63deb79caf3eb53b209b41c97f7df028'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"When should a company start implementing a customer experience strategy?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: When should a company start implementing a customer experience strategy?\" data-aria_expanded=\"Click to collapse: When should a company start implementing a customer experience strategy?\">When should a company start implementing a customer experience strategy?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The sooner the better. Ideally, right from the planning stage or when setting your company&#8217;s strategic direction. Defining your CX strategy early on and implementing it accordingly will give you a competitive edge, as customers today expect a holistic experience.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-8d275641eb4b7e462f9cc34375e4d2a6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Which CX trends are currently important?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Which CX trends are currently important?\" data-aria_expanded=\"Click to collapse: Which CX trends are currently important?\">Which CX trends are currently important?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The customer experience is changing rapidly\u2014and with it, the demands of your customers. Currently, the driving forces behind this development are personalized experiences in real time, the targeted use of artificial intelligence, and new, dialogue-oriented touchpoints such as voice assistants and chatbots. Emotional experience design, i.e., the conscious creation of emotional brand moments, is also gaining significance. Companies that systematically collect customer feedback and translate it into concrete measures are increasingly relying on closed-loop processes. These trends show that now more than ever, successful customer experience management requires a combination of technology, empathy, and strategic vision.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-13976ae283fd92d1317104ad2d15de27\">\n.avia_transform .flex_column.av-av_one_full-13976ae283fd92d1317104ad2d15de27{\nanimation-duration:2s;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-13976ae283fd92d1317104ad2d15de27 av_one_full  avia-builder-el-27  el_after_av_one_full  el_before_av_one_third  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Your contacts<\/h2>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-b3dee71f96ec7f781e548f4fbe115ead\">\n#top .hr.av-av_hr-b3dee71f96ec7f781e548f4fbe115ead{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-av_hr-b3dee71f96ec7f781e548f4fbe115ead .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-av_hr-b3dee71f96ec7f781e548f4fbe115ead hr-custom  avia-builder-el-29  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div><\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-1ff9a42fb5468033e254214e6cfa825a\">\n.avia_transform .flex_column.av-av_one_third-1ff9a42fb5468033e254214e6cfa825a{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-av_one_third-1ff9a42fb5468033e254214e6cfa825a av_one_third  avia-builder-el-30  el_after_av_one_full  el_before_av_one_third  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-47ca3cbb7ac06a5644e68129c193dc24\">\n.avia-image-container.av-av_image-47ca3cbb7ac06a5644e68129c193dc24 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-47ca3cbb7ac06a5644e68129c193dc24 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-47ca3cbb7ac06a5644e68129c193dc24 av-styling- avia-align-center  avia-builder-el-31  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6817 avia-img-lazy-loading-not-6817 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png\" alt='Oliver Kern' title='Oliver Kern'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01.png 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/01\/Oliver_Kern_300px01-180x180.png 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Oliver<br \/>\nManaging Director<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-2c2227053f811cc2cfb59630c7d6a902\">\n.avia_transform .flex_column.av-av_one_third-2c2227053f811cc2cfb59630c7d6a902{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-av_one_third-2c2227053f811cc2cfb59630c7d6a902 av_one_third  avia-builder-el-33  el_after_av_one_third  el_before_av_one_third  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-f20830b74e5e627a5ed1a88b1a3b5e9b\">\n.avia-image-container.av-av_image-f20830b74e5e627a5ed1a88b1a3b5e9b img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-f20830b74e5e627a5ed1a88b1a3b5e9b .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-f20830b74e5e627a5ed1a88b1a3b5e9b av-styling- avia-align-center  avia-builder-el-34  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-6537 avia-img-lazy-loading-not-6537 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg\" alt='Tobias' title='Tobias'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/11\/Tobias_Reiland_300px-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Tobias<br \/>\nHead of Marketing &amp; Sales<\/p>\n<\/div><\/section><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_third-2c2227053f811cc2cfb59630c7d6a902\">\n.avia_transform .flex_column.av-av_one_third-2c2227053f811cc2cfb59630c7d6a902{\nanimation-duration:1.5s;\n}\n<\/style>\n<div  class='flex_column av-av_one_third-2c2227053f811cc2cfb59630c7d6a902 av_one_third  avia-builder-el-36  el_after_av_one_third  el_before_av_one_full  flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_image-62651210a409d635d924e813def84306\">\n.avia-image-container.av-av_image-62651210a409d635d924e813def84306 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-av_image-62651210a409d635d924e813def84306 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-av_image-62651210a409d635d924e813def84306 av-styling- avia-align-center  avia-builder-el-37  el_before_av_textblock  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-7871 avia-img-lazy-loading-not-7871 avia_image ' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02.jpg\" alt='Marc' title='Marc'  height=\"300\" width=\"300\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02.jpg 300w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-80x80.jpg 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-36x36.jpg 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2024\/11\/Marc-Zoernig_300px02-180x180.jpg 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-92ab5b4c5448b40ef3b82fb3d397e98e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Marc<br \/>\nProduct Owner CX &amp; Agile Coach<\/p>\n<\/div><\/section><\/p><\/div>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-39  el_after_av_one_third  el_before_av_one_full  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-65bd92347fddc685eba247be6d5a9a45\">\n#top .hr.hr-invisible.av-av_hr-65bd92347fddc685eba247be6d5a9a45{\nheight:40px;\n}\n<\/style>\n<div  class='hr av-av_hr-65bd92347fddc685eba247be6d5a9a45 hr-invisible  avia-builder-el-40  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-m985aufj-28bd47508b5fc19a5fe011c4bfaf04f4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Do you want to improve your customer experience? Write to us! We will be happy to advise you.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-m985b85f-e6209467d2aa6a02e4de191f7e35781f-wrap avia-button-center  avia-builder-el-42  el_after_av_textblock  el_before_av_hr '>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m985b85f-e6209467d2aa6a02e4de191f7e35781f\">\n#top #wrap_all .avia-button.av-m985b85f-e6209467d2aa6a02e4de191f7e35781f{\nfont-size:19px;\ntransition:all 0.4s ease-in-out;\n}\n<\/style>\n<a href='https:\/\/www.skopos-connect.de\/en\/contact#form'  class='avia-button av-m985b85f-e6209467d2aa6a02e4de191f7e35781f av-link-btn avia-icon_select-no avia-size-x-large avia-position-center avia-color-orange'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"CONTACT REQUEST\"><span class='avia_iconbox_title' >CONTACT REQUEST<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-82f5be0ae0af6a64fe3091010b237709\">\n#top .hr.hr-invisible.av-av_hr-82f5be0ae0af6a64fe3091010b237709{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-82f5be0ae0af6a64fe3091010b237709 hr-invisible  avia-builder-el-43  el_after_av_button  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-5759777cfb8fa4aae5569285c82ea105\">\n.flex_column.av-av_one_full-5759777cfb8fa4aae5569285c82ea105{\npadding:0 0 0 20px;\n}\n.avia_transform .flex_column.av-av_one_full-5759777cfb8fa4aae5569285c82ea105{\nanimation-duration:2s;\n}\n\n@media only screen and (min-width: 990px){ \n.flex_column.av-av_one_full-5759777cfb8fa4aae5569285c82ea105{\npadding:0 0 0 20px;\n}\n}\n<\/style>\n<div  class='flex_column av-av_one_full-5759777cfb8fa4aae5569285c82ea105 av_one_full  avia-builder-el-44  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-animated-generic zoom-in  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-4508713e17546aa7d4d0edcd26a171dc\">\n#top .hr.hr-invisible.av-av_hr-4508713e17546aa7d4d0edcd26a171dc{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-av_hr-4508713e17546aa7d4d0edcd26a171dc hr-invisible  avia-builder-el-45  el_before_av_textblock  avia-builder-el-first '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<section  class='av_textblock_section av-m6ry3vtp-f6bcee73958b8f2e2e0f73f088001947 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Our Customers<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-cb45c6ec89b7dbdca36a145bc58dacfe\">\n#top .hr.av-av_hr-cb45c6ec89b7dbdca36a145bc58dacfe{\nmargin-top:20px;\nmargin-bottom:0px;\n}\n.hr.av-av_hr-cb45c6ec89b7dbdca36a145bc58dacfe .hr-inner{\nwidth:200px;\nborder-color:#ff9c1b;\n}\n<\/style>\n<div  class='hr av-av_hr-cb45c6ec89b7dbdca36a145bc58dacfe hr-custom  avia-builder-el-47  el_after_av_textblock  avia-builder-el-last  hr-center hr-icon-no'><span class='hr-inner inner-border-av-border-fat'><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-av_one_full-7714eba142aeda1f8b5272a3c372b279 av_one_full  avia-builder-el-48  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_gallery-226113faee299a27d7e0810174903475\">\n#top .avia-gallery.av-av_gallery-226113faee299a27d7e0810174903475 .avia-gallery-thumb a{\nwidth:16.6667%;\n}\n<\/style>\n<div  id=\"logokunden\"  class='avia-gallery av-av_gallery-226113faee299a27d7e0810174903475 avia_animate_when_visible  avia-builder-el-49  el_before_av_hr  avia-builder-el-first  animations_off avia-gallery-1'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><meta itemprop=\"contentURL\" content=\"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\"><div class='avia-gallery-thumb'><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png' class='first_thumb avianolink noLightbox ' data-onclick='1' title='PORSCHE'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2794 avia-img-lazy-loading-not-2794\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png\" width=\"180\" height=\"180\"  title='PORSCHE' alt='PORSCHE' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2794 avia-img-lazy-loading-2794\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png\" title='PORSCHE' alt='PORSCHE' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png' class='avianolink noLightbox ' data-onclick='2' title='vw'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2993 avia-img-lazy-loading-not-2993\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-180x180.png\" width=\"180\" height=\"180\"  title='vw' alt='vw' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2993 avia-img-lazy-loading-2993\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png\" title='vw' alt='vw' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/vw-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png' class='avianolink noLightbox ' data-onclick='3' title='SEAT'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2801 avia-img-lazy-loading-not-2801\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png\" width=\"180\" height=\"180\"  title='SEAT' alt='SEAT' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2801 avia-img-lazy-loading-2801\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png\" title='SEAT' alt='SEAT' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png' class='avianolink noLightbox ' data-onclick='4' title='REWE GROUP'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2792 avia-img-lazy-loading-not-2792\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-180x180.png\" width=\"180\" height=\"180\"  title='REWE GROUP' alt='REWE GROUP' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2792 avia-img-lazy-loading-2792\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png\" title='REWE GROUP' alt='REWE GROUP' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/rewe-group-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png' class='avianolink noLightbox ' data-onclick='5' title='Bayer'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3546 avia-img-lazy-loading-not-3546\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-180x180.png\" width=\"180\" height=\"180\"  title='bayer' alt='Bayer' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3546 avia-img-lazy-loading-3546\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png\" title='bayer' alt='Bayer' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bayer-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png' class='avianolink noLightbox ' data-onclick='6' title='VIESSMANN'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3006 avia-img-lazy-loading-not-3006\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-180x180.png\" width=\"180\" height=\"180\"  title='VIESSMANN' alt='VIESSMANN' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3006 avia-img-lazy-loading-3006\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png\" title='VIESSMANN' alt='VIESSMANN' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/viessmann-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png' class='first_thumb avianolink noLightbox ' data-onclick='7' title='GLS'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2793 avia-img-lazy-loading-not-2793\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png\" width=\"180\" height=\"180\"  title='GLS' alt='GLS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2793 avia-img-lazy-loading-2793\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png\" title='GLS' alt='GLS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/gls-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png' class='avianolink noLightbox ' data-onclick='8' title='FRESSNAPF'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3001 avia-img-lazy-loading-not-3001\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png\" width=\"180\" height=\"180\"  title='FRESSNAPF' alt='FRESSNAPF' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3001 avia-img-lazy-loading-3001\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png\" title='FRESSNAPF' alt='FRESSNAPF' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png' class='avianolink noLightbox ' data-onclick='9' title='1 FC Koeln'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3552 avia-img-lazy-loading-not-3552\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png\" width=\"180\" height=\"180\"  title='1fckoeln' alt='1 FC Koeln' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3552 avia-img-lazy-loading-3552\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png\" title='1fckoeln' alt='1 FC Koeln' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/1fckoeln-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png' class='avianolink noLightbox ' data-onclick='10' title='Continental'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2798 avia-img-lazy-loading-not-2798\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png\" width=\"180\" height=\"180\"  title='Continental' alt='Continental' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2798 avia-img-lazy-loading-2798\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png\" title='Continental' alt='Continental' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/continental-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png' class='avianolink noLightbox ' data-onclick='11' title='Fingerhaus'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3542 avia-img-lazy-loading-not-3542\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png\" width=\"180\" height=\"180\"  title='fingerhaus' alt='Fingerhaus' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3542 avia-img-lazy-loading-3542\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png\" title='fingerhaus' alt='Fingerhaus' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/fingerhaus-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png' class='avianolink noLightbox ' data-onclick='12' title='1 FC Koeln'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3550 avia-img-lazy-loading-not-3550\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png\" width=\"180\" height=\"180\"  title='atoss' alt='ATOSS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3550 avia-img-lazy-loading-3550\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png\" title='atoss' alt='ATOSS' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png' class='first_thumb avianolink noLightbox ' data-onclick='13' title='AmRest'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3548 avia-img-lazy-loading-not-3548\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png\" width=\"180\" height=\"180\"  title='amrest' alt='AmRest' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3548 avia-img-lazy-loading-3548\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png\" title='amrest' alt='AmRest' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/amrest-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png' class='avianolink noLightbox ' data-onclick='14' title='DERTOUR'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-2796 avia-img-lazy-loading-not-2796\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png\" width=\"180\" height=\"180\"  title='DERTOUR' alt='DERTOUR' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-2796 avia-img-lazy-loading-2796\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png\" title='DERTOUR' alt='DERTOUR' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/der-tour-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png' class='avianolink noLightbox ' data-onclick='15' title='dextra'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3540 avia-img-lazy-loading-not-3540\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png\" width=\"180\" height=\"180\"  title='dextra' alt='dextra' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/dextra.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" 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https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/bergzeit-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png' class='avianolink noLightbox ' data-onclick='17' title='tobaccoland'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-3538 avia-img-lazy-loading-not-3538\"   src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-180x180.png\" width=\"180\" height=\"180\"  title='tobaccoland' alt='tobaccoland' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png 200w\" sizes=\"(max-width: 180px) 100vw, 180px\" \/><div class='big-prev-fake'><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-3538 avia-img-lazy-loading-3538\"  width=\"200\" height=\"200\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png\" title='tobaccoland' alt='tobaccoland' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland.png 200w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/tobaccoland-180x180.png 180w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/><\/div><\/a><a href=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png\" data-rel='gallery-1' data-prev-img='https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf.png' class='avianolink noLightbox ' data-onclick='18' title='trumpf'  itemprop=\"thumbnailUrl\"  ><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-6116 avia-img-lazy-loading-not-6116\"  data-avia-tooltip='trumpf' src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png\" width=\"180\" height=\"180\"  title='trumpf' alt='trumpf' srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/07\/trumpf-36x36.png 36w, 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.hr.hr-invisible.av-av_hr-35d53d7be2491954ac97ecc375137ffb{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-av_hr-35d53d7be2491954ac97ecc375137ffb hr-invisible  avia-builder-el-50  el_after_av_gallery  el_before_av_content_slider '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_content_slider-2a4ea60959af136092576783208b74ff\">\n#top .av-slideshow-ui.av-av_content_slider-2a4ea60959af136092576783208b74ff .avia-slideshow-dots a:not(.active){\nbackground-color:#ff9c1b;\n}\n.avia-content-slider-element-container.av-av_content_slider-2a4ea60959af136092576783208b74ff .slide-entry{\nmargin:0 0 0 0;\npadding:0 20px 0 20px;\n}\n\n@media only screen and (min-width: 990px){ \n.avia-content-slider-element-container.av-av_content_slider-2a4ea60959af136092576783208b74ff .slide-entry{\npadding:0 20px 0 20px;\n}\n}\n<\/style>\n<div  id=\"zitat-sl\"  class='avia-content-slider-element-container av-av_content_slider-2a4ea60959af136092576783208b74ff avia-content-slider-element-slider avia-content-slider avia-smallarrow-slider avia-content-slider-active avia-content-slider-odd  avia-builder-el-51  el_after_av_hr  avia-builder-el-last  av-slideshow-ui av-control-default av-nav-arrows-visible av-nav-dots-visible av-hide-nav-arrows av-slideshow-autoplay av-loop-endless av-loop-manual-endless avia-content-slider1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:10,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:30}\"><div class='avia-smallarrow-slider-heading  no-content-slider-heading '><div class='new-special-heading'>&nbsp;<\/div><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='left-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Previous\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Previous<\/title>\n<desc id='av-svg-desc-1'>Previous<\/desc>\n<path d=\"M14.464 27.84q0.832 0.832 0 1.536-0.832 0.832-1.536 0l-12.544-12.608q-0.768-0.768 0-1.6l12.544-12.608q0.704-0.832 1.536 0 0.832 0.704 0 1.536l-11.456 11.904z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Previous<\/span><\/a><a href='#next' class='next-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='right-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Next\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-2'>Next<\/title>\n<desc id='av-svg-desc-2'>Next<\/desc>\n<path d=\"M0.416 27.84l11.456-11.84-11.456-11.904q-0.832-0.832 0-1.536 0.832-0.832 1.536 0l12.544 12.608q0.768 0.832 0 1.6l-12.544 12.608q-0.704 0.832-1.536 0-0.832-0.704 0-1.536z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Next<\/span><\/a><\/div><div class='avia-slideshow-dots avia-slideshow-controls'><a href='#1' class='goto-slide active' >1<\/a><a href='#2' class='goto-slide ' >2<\/a><a href='#3' class='goto-slide ' >3<\/a><a href='#4' class='goto-slide ' >4<\/a><a href='#5' class='goto-slide ' >5<\/a><a href='#6' class='goto-slide ' >6<\/a><a href='#7' class='goto-slide ' >7<\/a><a href='#8' class='goto-slide ' >8<\/a><\/div><\/div><div class=\"avia-content-slider-inner\"><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-1 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>With the Audi Innovators Circle (AIC), we have created an insight community that allows us to quickly and efficiently incorporate customer feedback into ongoing projects. The AIC has become an indispensable tool for our departments because we can use a wide range of customized research approaches to deliver exactly the results that are needed in the current project phase<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/audi.png 200w\" alt=\"Audi\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Oliver Malms,<\/strong><span class=\"avia-testimonial-subtitle \"> Customer Insights &amp; Trend Research<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-2 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Thanks to our international CX program, we continuously learn from our customers&#8217; feedback and, together with SKOPOS CONNECT, we can improve the customer journey of pet owners day by day.<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/01\/fressnapf-1.png 200w\" alt=\"Fressnapf\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Maximilian Wittmar,<\/strong><span class=\"avia-testimonial-subtitle \"> Customer Insights Manager<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-3 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>The ATOSS Customer Satisfaction Survey provides us with valuable insights across four customer journey touchpoints in six countries. Thanks to the professional advice and quick implementation by SKOPOS CONNECT, we benefit from short project durations, the real-time transfer of defined KPIs to Salesforce and we pave the way for further establishing the CX within the ATOSS organization<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/02\/atoss.png 200w\" alt=\"ATOSS\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Stefan Koch, <\/strong><span class=\"avia-testimonial-subtitle \">Head of Account-based Marketing<\/span><\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-4 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">\u201e<em>With the Porsche Advisors Club, we have created a direct channel to our customers to get quick and pragmatic input on how we can further improve our products and services. It is important to us that this co-creation is not one-sided, but that we engage in an active dialog<\/em>.\u201c<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/porsche.png 200w\" alt=\"Porsche\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Robert Ader, <\/strong>CMO of Porsche AG<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-5 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>The Mainova Community makes research uncomplicated, fast and authentic for us. With it, we always have an ear to the ground when it comes to our customers and their perceptions: that in itself is value added<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/mainova.png 200w\" alt=\"Mainova\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Eckart Strangfeld, <\/strong>Head of Market Research and Data Mining<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-6 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Now we can experience our customers&#8217; customer journey live.<\/em>&#8220;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/seat.png 200w\" alt=\"SEAT\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">Luis Freile, <\/strong>Customer Care Processes<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-7 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">&#8220;<em>Think \u2013 talk \u2013 participate: that&#8217;s why we created the ARAG Denkraum. This is where we develop new ideas \u2013 together with our customers<\/em>.&#8221;<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/09\/arag.png 200w\" alt=\"ARAG\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">St\u00e9phanie R\u00f6hrig, <\/strong>Head of International Communication \/ Research &amp; Analysis<\/div>\n<\/div>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-av_content_slide-452de758adad484e0fd712b3c26f0ab2 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-8 slide-parity-odd  post-entry-last  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><div class=\"zitat_neu\">\u201e<em>The CSS Research Community is a great way for us to bring in-depth customer knowledge into the company. Using a variety of methods, customers are quickly and easily involved in optimizing products, services and processes. The feedback we&#8217;ve received so far shows that this type of customer research is highly valued by our customers and by our internal teams<\/em>.\u201c<\/div>\n<div class=\"avia-testimonial-meta\">\n<div class=\"avia-testimonial-arrow-wrap\">\n<div class=\"avia-arrow\"><\/div>\n<\/div>\n<div class=\"avia-testimonial-image\"><img loading=\"lazy\" decoding=\"async\" class=\"avia-img-lazy-loading-1999 attachment-square size-square\" style=\"left: 0px;\" src=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-180x180.png\" sizes=\"auto, (max-width: 180px) 100vw, 180px\" srcset=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-180x180.png 180w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-80x80.png 80w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css-36x36.png 36w, https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2023\/08\/css.png 200w\" alt=\"CSS\" width=\"180\" height=\"180\" \/><\/div>\n<div class=\"avia-testimonial-meta-mini\"><strong class=\"avia-testimonial-name\">J\u00f6rg Heinecke, <\/strong>Team Leader Customer Experience &amp; Market Research<br \/>\nCSS Kranken-Versicherung AG<\/div>\n<\/div>\n<\/div><\/section><\/div><\/div><\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":8936,"parent":3058,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3087","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>CX Research | SKOPOS CONNECT<\/title>\n<meta name=\"description\" content=\"We professionalise your experience management, identify touchpoints, measure customer satisfaction and thus help you to generate more sales.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"CX Research | SKOPOS CONNECT\" \/>\n<meta property=\"og:description\" content=\"We professionalise your experience management, identify touchpoints, measure customer satisfaction and thus help you to generate more sales.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.skopos-connect.de\/en\/solutions\/cx\" \/>\n<meta property=\"og:site_name\" content=\"SKOPOS CONNECT GmbH\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/skoposconnect\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-18T11:37:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.skopos-connect.de\/wp-content\/uploads\/2022\/11\/cx-research_mo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\",\"url\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\",\"name\":\"CX Research | SKOPOS CONNECT\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.skopos-connect.de\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/CX-Allgemein_mo.jpg\",\"datePublished\":\"2022-10-04T07:05:52+00:00\",\"dateModified\":\"2025-12-18T11:37:54+00:00\",\"description\":\"We professionalise your experience management, identify touchpoints, measure customer satisfaction and thus help you to generate more sales.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx#primaryimage\",\"url\":\"https:\\\/\\\/www.skopos-connect.de\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/CX-Allgemein_mo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.skopos-connect.de\\\/wp-content\\\/uploads\\\/2025\\\/01\\\/CX-Allgemein_mo.jpg\",\"width\":1200,\"height\":600,\"caption\":\"CX-Allgemein_mo\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/solutions\\\/cx#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.skopos-connect.de\\\/en\\\/home\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Solutions &#8211; 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