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 WITH COMMUNITIES 
 YOUR EXPERIENCE MANAGEMENT 
 SPICE UP  
 SPICE UP YOUR 
 EXPERIENCE MANAGEMENT 
 WITH COMMUNITIES 

Experience Management (XM) is becoming increasingly important for companies in order to secure a competitive advantage in their respective markets. SKOPOS CONNECT has thus teamed-up with Qualtrics to provide an integrated solution both for the implementation of a professional customer experience management process as well as your own insight community.

Double XM is the key

Creating an extraordinary customer experience with your brand across all touchpoints along the customer journey is the ultimate goal to improve customer retention and loyalty and to create brand awareness. In order to do so, a professional customer experience management process needs to be implemented tracking every customer interaction and analysing the data to identify and close the experience gap. 

Setting up your own (branded) community gives you direct access to an active, engaged and innovative group of individuals allowing you to deep-dive with your customers and work jointly on solutions for better product, services and experiences.

Interested to learn more about an integrated approach for customer experience management and your own insight community? Have a look at our presentation by Tim Farmer, Solutions Strategist at Qualtrics, and Martin Grupe, Founder and Managing Director at SKOPOS CONNECT.

Download: DB Community Artikel ENG

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Your contacts

Leiter Sales

Daniel

Director Communities & CX

Stefan

Stefan Laufer

Managing Director

Martin

Martin Grupe

Do you want to learn more? Arrange your personal demo today!

Calendly-Formular ENG

Skopos Group

SKOPOS GROUP comprises six specialised units drawing on 25 years of experience.

SKOPOS GROUP comprises six specialised units drawing on 25 years of experience.

You’re looking for the classics? SKOPOS RESEARCH offers market research expertise

You’re user-focussed? Then you should speak to SKOPOS NOVA

We test your touchpoints! SKOPOS NEXT is the mystery expert

You’re looking for internal feedback? SKOPOS VIEW has the professional know-how

You want faster decisions due to data-based processes? SKOPOS ELEMENTS will advise you!

Connect Office

SKOPOS CONNECT GmbH

Oppenhoffallee 106, 52066 Aachen
info@skopos-connect.de
+49 241 99000 770