WITH COMMUNITIES
YOUR EXPERIENCE MANAGEMENT
SPICE UP
SPICE UP YOUR
EXPERIENCE MANAGEMENT
WITH COMMUNITIES
Experience Management (XM) is becoming increasingly important for companies in order to secure a competitive advantage in their respective markets. SKOPOS CONNECT has thus teamed-up with Qualtrics to provide an integrated solution both for the implementation of a professional customer experience management process as well as your own insight community.
Double XM is the key
Creating an extraordinary customer experience with your brand across all touchpoints along the customer journey is the ultimate goal to improve customer retention and loyalty and to create brand awareness. In order to do so, a professional customer experience management process needs to be implemented tracking every customer interaction and analysing the data to identify and close the experience gap.
Setting up your own (branded) community gives you direct access to an active, engaged and innovative group of individuals allowing you to deep-dive with your customers and work jointly on solutions for better product, services and experiences.
Interested to learn more about an integrated approach for customer experience management and your own insight community? Have a look at our presentation by Tim Farmer, Solutions Strategist at Qualtrics, and Martin Grupe, Founder and Managing Director at SKOPOS CONNECT.
Download: DB Community Artikel ENG
Your contacts
Sales & Community Management
Janina
Director Communities & CX
Stefan
Managing Director
Martin
Do you want to learn more? Arrange your personal demo today!
Calendly-Formular ENG
Skopos Group
SKOPOS GROUP comprises six specialised units drawing on 25 years of experience.
SKOPOS GROUP comprises six specialised units drawing on 25 years of experience.
You’re looking for the classics? SKOPOS RESEARCH offers market research expertise
You’re user-focussed? Then you should speak to SKOPOS NOVA
We test your touchpoints! SKOPOS NEXT is the mystery expert
You’re looking for internal feedback? SKOPOS VIEW has the professional know-how
You want faster decisions due to data-based processes? SKOPOS ELEMENTS will advise you!
Connect Office
SKOPOS CONNECT GmbH
Oppenhoffallee 106, 52066 Aachen
info@skopos-connect.de
+49 241 99000 770